Methods and apparatus for returning a call over a telephony system

• US 6,738,461 B2
• Filed: 11/01/2001
• Issued: 05/18/2004
• Est. Priority Date: 11/01/2001
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: FuzeBox, Inc.
• Inventors: Trandal, David S., Brahm, David J., Kelley, Colin
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Nguyen, Quynh H.
• Application Number:
  US10/033,020
• Publication Number:
  US 20030081753A1
• Time in Patent Office: 929 Days
• Field of Search: 379/142.01, 379/142.06, 379/210.01, 379/142.02
• US Class Current: 379/142.02
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13152 Callback
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

The present invention provides a call-return process and system, wherein a called party can return a missed call to a caller'"'"'s private number. A forwarded call is received by a call management system, wherein the forwarded call was originally directed by a caller to a first telephone line associated with a user. The call management system receives call signaling information, including a phone number, associated with the caller. The call management system then determines whether the phone number is a private phone number or a public phone number. If the phone number is private, the call management system notifies the user of the call, and without revealing the caller'"'"'s phone number to the user, enables the user to return the caller'"'"'s call.

Claims

1. A method of performing a return-call operation, comprising:

receiving a forwarded call originally directed by a caller to a first telephone line associated with a user;

receiving signaling information, including a phone number associated with the caller;

determining whether the phone number is one of a private phone number and a public phone number;

generating a display message, the display message notifying the user of the call, wherein the display message includes the phone number when the phone number is public, and the display message does not include the phone number when the phone number is private;

enabling the user to return the call to the caller without revealing the phone number to the user when the phone number is private,

wherein the call is returned to the caller using a call bridging operation performed by a call management system to thereby inhibit the caller'"'"'s phone number from appearing on a telephone bill of the user as a result of the return call;

using an encryption key to encrypt the phone number; and

storing the encrypted phone number on a computer associated with the user, wherein the user is prevented from viewing the phone number in an unencrypted form.

2. The method as defined in claim 1, further comprising returning the call using Voice over Internet Protocol.

3. The method as defined in claim 1, further comprising returning the call using a POTs system.

4. The method as defined in claim 1, wherein the call was forwarded at least partly as a result of one of a Call Forward On Busy operation, a call forward on Ring-No-Answer operation, and a call forward on Do-Not-Disturb operation.

5. The method as defined in claim 1, wherein the display message is transmitted to a computer terminal associated with the user.

6. The method as defined in claim 1, wherein the encrypted phone number is stored in a contact database in association with a text identifier provided by the user.

7. The method as defined in claim 1, wherein the encrypted phone number is stored in a user contact database.

8. The method as defined in claim 1, further comprising:

storing the phone number in a central call manager system database; and

storing a pointer to the stored phone number on a computer terminal associated with the user.

9. The method as defined in claim 1, further comprising enabling the user to return the call via a computer modem, wherein the computer modem dials the phone number and the user uses a POTs phone to converse with the caller.

10. The method as defined in claim 1, further comprising:

enabling the caller to record a voice message in response to receiving the forwarded call; and

transmitting the recorded voice message to a computer terminal associated with the user.

11. A method of performing a return-call operation, comprising:

receiving from a caller a call intended for a user;

receiving signaling information, including a phone number associated with the caller;

determining whether the phone number is one of a private phone number and a public phone number;

generating a message, the message notifying the user of the call, wherein the message includes the phone number when the phone number is public, and the message does not include the phone number when the phone number is private;

enabling the user to return the call to the caller without revealing the phone number to the user when the phone number is private,

wherein the call is returned to the caller using a call bridging operation performed by a call management system to thereby inhibit the caller'"'"'s phone number from appearing on a telephone bill of the user as a result of the return call,

using an encryption key to encrypt the phone number; and

storing the encrypted phone number on a computer accessible by the user, wherein the user is prevented from viewing the phone number in an unencrypted form.

12. The method as defined in claim 11, further comprising returning the call using Voice over Internet Protocol.

13. The method as defined in claim 11, wherein the call was forwarded to a call management system at least partly as a result of one of a Call Forward On Busy operation, a call forward on Ring-No-Answer operation, and a call forward on Do-Not-Disturb operation.

14. The method as defined in claim 11, wherein the message is transmitted for display to a computer terminal associated with the user.

15. The method as defined in claim 11, wherein the encrypted phone number is stored in a contact database in association with a text identifier provided by the user.

16. The method as defined in claim 11, wherein the encrypted phone number is stored in a user contact database.

17. The method as defined in claim 11, further comprising:

storing the phone number in a central call manager system database; and

storing a pointer to the stored phone number on a computer terminal associated with the user.

18. The method as defined in claim 11, further comprising enabling the user to return the call via a computer modem, wherein the computer modem dials the phone number and the user uses a POTs phone to converse with the caller.

19. The method as defined in claim 11, further comprising:

enabling the caller to record a voice message in response to receiving the call; and

transmitting the recorded voice message to a computer terminal associated with the user.