Unified communications automated personal name addressing

• US 6,738,462 B1
• Filed: 07/19/2000
• Issued: 05/18/2004
• Est. Priority Date: 07/19/2000
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Brunson, Gordon R.
• Primary Examiner(s): Kuntz, Curtis
• Assistant Examiner(s): Taylor, Barry W.
• Application Number:
  US09/619,276
• Time in Patent Office: 1,399 Days
• Field of Search: 379/142.01, 379/142.04, 379/142.06, 379/142.15, 379/142.16, 379/142.17, 379/93.24, 379/93.23, 379/100.08, 379/88.13, 379/88.5, 379/88.17, 379/88.19, 379/88.21, 379/88.22, 709/206, 709/245, 709/203, 709/219, 709/217, 709/218, 707/10, 707/104.1, 370/352, 370/389, 370/354, 370/412
• US Class Current: 379/142.06
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/12 Counting circuits
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables
• CPC Class Codes: H04M 7/1295 Details of dual tone multiple frequency signalling

Abstract

A unified communications automated personal name addressing system is provided. The system creates personal address books for system subscribers automatically, without requiring the manual entry of name and address pairs by the subscriber. The system enables a subscriber to appropriately address a communication by providing the name of the intended recipient. In particular, the system of the present invention allows a subscriber to conveniently address any type of communication that may be sent from a unified communication server, even while interfacing with the unified communications server using a conventional voice telephone.

Claims

1. A method of creating a directory of addresses having a plurality of formats for use with a unified communications system, comprising:

simultaneously monitoring a plurality of communications channels for an incoming or outgoing communication;

collecting a first address associated with a first communication on at least a one of said channels;

collecting a first name associated with said first communication on at least a one of said channels;

pairing said first address with said first name to create a first name and address pair;

collecting a second address associated with a second communication or at least a one of said channels;

collecting a second name associated with said second communication;

pairing said second address with said second name to create a second name and address pair;

assigning a first one of a plurality of confidence levels to said first name and address pair, wherein said first one of a plurality of confidence levels measures a perceived accuracy of said first name and address pair;

assigning a second one of said plurality of confidence levels to said second name and address pair, wherein said second one of a plurality of confidence levels measures a perceived accuracy of said second name and address pair; and

storing said first and second name and address pair in a communications log, wherein said first name and address pair is ranked higher than said second name and address pair.

2. The method of claim 1, wherein said step of collecting a first address comprises collecting an address from an incoming communication.

3. The method of claim 1, wherein said step of collecting a first address comprises collecting an address from an outgoing communication.

4. The method of claim 1, wherein said step of collecting a first address comprises accessing addressing information formatted according to a predefined specification.

5. The method of claim 4, wherein said predefined specification is the vCard™

specification.

6. The method of claim 1, wherein at least one of said first address and said second address is selected from the group consisting of a telephone number, a facsimile number, a pager number, an e-mail address, a computer network address, and an Internet address.

7. The method of claim 1, further comprising receiving input from a user, wherein said input comprises a name to which an outgoing communication is directed and a method by which said message is to be delivered, wherein said input name comprises said first name;

and

addressing said outgoing communication, wherein said first address is used.

8. The method of claim 1, further comprising:

receiving an addressee name and communication type selection from a user;

searching said communications log for an address corresponding to said addressee name and said received communication type;

matching said received addressee name to both said first name and said second name;

presenting said first name and address pair to said user;

receiving a selection of said first name and address pair from said user; and

associating said first address with a communication to be sent.

9. The method of claim 1, wherein said step of collecting at least one of said first address and said second address associated with a communication on at least a one of said channels comprises recording at least one of caller-ID information, SS7 call control information, ISDN call control information and proprietary PBX control link information.

10. The method of claim 1, wherein said step of collecting at least one of said first address and said second address associated with a communication on at least a one of said channels comprises querying a system database.

11. The method of claim 1, wherein said step of collecting at least one of said first address and said second address associated with a communication on at least a one of said channels comprises parsing a name and address from header information associated with an electronic message.

12. The method of claim 1, wherein said step of collecting at least one of said first address and said second address associated with a communication on at least a one of said channels comprises recording a dialed telephone number and querying a telephone system database.

13. The method of claim 1, further comprising returning one or more of said name and address pairs stored in said communications log in response to a query by a user.

14. The method of claim 13, further comprising addressing an outgoing communication using at least a one of said returned name and address pairs.

15. The method of claim 1, wherein said step of collecting at least one of said first address and said second address associated with a communication on a least one of said channels comprises:

receiving a name that is not stored in said communications log;

collecting from a user an address for said name that is not stored in said communications log;

prompting said user to enter a voice tag; and

storing said received name, voice tag and said address in said communications log.

16. The method of claim 1, further comprising:

receiving a third name as a text name from a user;

receiving a third address from said user;

associating said third name with said third address to create a third name and address pair;

assigning a third one of said plurality of confidence levels to said third name and address pair; and

storing said text name in said communications log, wherein said address can be accessed by said user, and wherein said third name and address pair is ranked higher than either of said first and second name and address pairs.

17. The method of claim 8, further comprising:

presenting said first name and address pair and said assigned first confidence level to said user; and

presenting said second name and address pair and said assigned second confidence level to said user.

18. The method of claim 1, wherein said first name and address pair is an administered entry and is therefore assigned a high confidence level, and wherein said second name and address pair is not an administered entry and therefore is assigned a lower confidence level than said first name and address pair.

19. The method of claim 1, wherein a confidence level is assigned to a name and address pair according to a hierarchy comprising at least two of the following:

(1) administered name and address pairs,

(2) used name and address pairs,

(3) received name and pairs,

(4) the name and address pairs for others receiving a copy of a communication,

(5) name and address pairs obtained from another directory of addresses,

(6) name and address pairs having addresses that temporarily fail,

(7) incomplete entries, and

(8) invalid name and address pairs.

20. The method of claim 1, wherein said confidence levels are assigned without regard to a duration or frequency of a completed communication.

21. A messaging system serving a plurality of communications channels, comprising:

a monitor for monitoring said plurality of communications channels to determine when a communication is being sent or received on at least a one of said communications channels;

an address collector in communication with said monitor for collecting an address associated with said communication;

a name identifier for associating the collected addresses with a name and creating name and address pairs;

a confidence ranker for assigning a confidence level to each of said name and address pairs, wherein said confidence level is assigned without regard to a frequency or duration of a completed communication;

a directory for containing said name and address pairs and said assigned confidence level; and

a user input to allow a user to select a one of said name and address pairs.

22. The system of claim 21, wherein said plurality of communications channels comprise at least one of a telephone line, a facsimile line, and a computer network.

23. An apparatus for automatically compiling a directory of addresses, comprising:

a unified messaging system;

means for collecting an address associated with a communication;

means for automatically associating said collected address with a corresponding name;

means for assigning a confidence level to said collected address and said corresponding name according to a perceived accuracy of each associated name and address;

means for storing said collected address and said corresponding name, together with said assigned confidence level, in a directory;

user input means for allowing a user to select a name; and

means for attaching an address associated with said selected name to an outgoing communication.

24. The apparatus of claim 23 wherein said collected address comprises at least a one of a telephone number, a facsimile number, a pager number, an e-mail address, a computer network address and an Internet address.