Method, computer system and program for processing bets and games of chance
First Claim
1. A method of processing over the telephone net bets and games of chance including placements of bets and requests for winnings utilizing a computer system connected to the telephone net and to which are connected a data base and listening and speaking terminals, comprising the steps of:
- making available in the data base a first limited set of predetermined speech component patterns forming potential bet placements;
taking up a received call via the computer system;
automatically evaluating the caller identification of a caller;
making available in the data base a further limited set of predetermined speech component patterns forming possible spoken credit card charge, bank account deduction transactions or the like;
converting a spoken credit card charge or bank account deduction transaction or the like by the caller received during initial caller enrollment or during bet placement, by a speech recognition method that performs a comparison with the further set of speech component patterns, into a machine-processable transaction set that is automatically stored in the data base together with the caller identification without referral of the caller to a listening and speaking terminal; and
, recognition of a selection by the caller between placing a bet on the one hand or a winning request on the other hand and, dependent upon the recognition, optionally converting one or more spoken bet placements by the caller by means of a speech recognition method which performs a comparison with the first set of speech component patterns into a machine-processable set of data and storing the set of data together with the customer identify in the data base or directing the call to a listening and speaking terminal in case of a winning request.
1 Assignment
0 Petitions
Accused Products
Abstract
Method, computer system and program for processing over the telephone net bets and games of chance including placements of bets and winning requests, comprising:
a data base;
call distribution means (ACD) connected to the telephone net for receiving incoming calls and distributing to a plurality of processing queues (Q1-QK), and
a number N of listening and speaking terminals (P1-PM) connected to M first processing queues (Q);
means (ASR1-ASRN) for evaluating a caller identification of a caller,
a number N of speech recognition modules connected to N second processing queues (Q) for converting one or more bet placements of the caller into a machine processable set of data and storing it in the data bank together with the caller identity, and\
a selective evaluation device (ASRi, S) connected to the call distribution means (ACD) and, dependent of the input selection by the caller, controls the caller recognition means (ACD) to direct the call to a speech recognition module (ASR) in case placement of a bet has been selected, or to a listening and speaking terminal (P) in case of a request for winnings.
14 Citations
13 Claims
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1. A method of processing over the telephone net bets and games of chance including placements of bets and requests for winnings utilizing a computer system connected to the telephone net and to which are connected a data base and listening and speaking terminals, comprising the steps of:
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making available in the data base a first limited set of predetermined speech component patterns forming potential bet placements;
taking up a received call via the computer system;
automatically evaluating the caller identification of a caller;
making available in the data base a further limited set of predetermined speech component patterns forming possible spoken credit card charge, bank account deduction transactions or the like;
converting a spoken credit card charge or bank account deduction transaction or the like by the caller received during initial caller enrollment or during bet placement, by a speech recognition method that performs a comparison with the further set of speech component patterns, into a machine-processable transaction set that is automatically stored in the data base together with the caller identification without referral of the caller to a listening and speaking terminal; and
,recognition of a selection by the caller between placing a bet on the one hand or a winning request on the other hand and, dependent upon the recognition, optionally converting one or more spoken bet placements by the caller by means of a speech recognition method which performs a comparison with the first set of speech component patterns into a machine-processable set of data and storing the set of data together with the customer identify in the data base or directing the call to a listening and speaking terminal in case of a winning request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A program for processing, over the telephone net, bets or games of chance including placements of bets and winning requests, for controlling a computer system connected to a telephone net and to which listening and speaking terminals are connected, including:
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a data segment with a first limited set of predetermined speech compound patterns forming possible spoken bet placements;
a code segment for receiving an incoming call via the computer system;
a code segment for recognizing a selection by the caller between placing a bet and requesting winnings and optionally, depending upon the recognition, in case a bet is placed converting, with the aid of a speech recognition method which performs a comparison with the first set of speech component patterns, one or more spoken bet placements by the caller into a machine-processable set of data and storing it in the data base together with the caller identification, or in case of a winning request directing the caller to one of the listening and speaking terminals;
a data segment with a further limited set of predetermined speech component patterns forming possible spoken credit card charge, bank account deduction transactions or the like; and
,a code segment for converting a spoken credit card charge or bank account deduction transaction or the like by the caller received during initial caller enrollment or during bet placement, with the aid of a speech recognition method that performs a comparison with the further set of speech component patterns, into a machine-processable transaction set and for automatically storing the transaction set in the data base together with the caller identification and without referral of the caller to a listening and speaking terminal. - View Dependent Claims (10, 11, 12, 13)
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Specification