System and method for reducing excess capacity for restaurants and other industries during off-peak or other times

• US 6,741,969 B1
• Filed: 05/30/2000
• Issued: 05/25/2004
• Est. Priority Date: 12/15/1999
• Status: Expired due to Fees

• Current Assignee: Mount Hamilton Partners, LLC (Innovation Management Sciences, LLC)
• Original Assignee: Murray Huneke
• Inventors: Chen, Dazhi, Berean, Elayna
• Primary Examiner(s): Rice, Kenneth R.
• Assistant Examiner(s): Harle, Jennifer I.
• Application Number:
  US09/580,546
• Time in Patent Office: 1,456 Days
• Field of Search: 705/14, 705/10, 705/1, 705/15
• US Class Current: 705/14.27
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0259 based on store location
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0275 Auctions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A system and method for reducing excess capacity for restaurants and other industries during off-peak hours is provided. Customers or potential customers may bid on gift certificates redeemable at restaurants during a predetermined time. Users may register with the system and provide identification and demographic information which may be used by restaurants for targeted marketing strategies, promotions, and special offers. The system may include a registration module, an auction module, a restaurant guide module, a restaurant manager module, rewards and referral center module, restaurant reservation module, and advertisement displays.

Claims

1. A method for enabling one or more users to request incentives to dine at one or more user selected restaurants, the method comprising the steps of:

providing a web site for receiving requests from users for incentives for dining at one or more user selected restaurants, the request including one or more user specified dining parameters;

processing the one or more incentive requests to dynamically determine for an individual user whether incentives should be provided to the user, the determination being made based on at least the user specified dining parameters and one or more restaurant specified business rules;

providing a response to the user indicating if any incentives are being offered to the user by the one or more restaurants; and

receiving at the web site a selection from the user for an offered incentive.

2. The method of claim 1 wherein the one or more dining parameters comprise a time frame when a user intends to dine and a minimum amount of money a user is willing to spend.

3. The method of claim 1 wherein the dining parameters comprises when the user intends to dine.

4. The method of claim 1 wherein the dining parameters comprises a minimum amount the user is willing to spend.

5. The method of claim 4 wherein the dining parameters include a time frame when a user intends to dine and the step of processing the incentive requests further comprises using information on available capacity during the user specified time frame.

6. The method of claim 4 wherein the step of processing the incentive requests further comprises the step of determining whether to accept or reject the incentive request on a restaurant-by-restaurant basis.

7. The method of claim 5 wherein the one or more rules operate on user entered variables.

8. The method of claim 5 wherein the one or more rules operate on internal variables.

9. The method of claim 1 wherein the step of processing the incentive requests further comprises the step of determining whether to issue an incentive, and if so, determining the type and amount of incentives.

10. The method of claim 1 wherein the incentive is a discounted price.

11. The method of claim 1 wherein the incentive is a discount percentage.

12. The method of claim 1 further comprising a step of guaranteeing the incentive with a registered mode of payment.

13. The method of claim 1 further comprising a step of awarding one or more reward points when the user performs one or more predetermined activities wherein the one or more reward points have a cash value.

14. The method of claim 1 further comprising a fulfillment process comprising the steps of:

enabling the one or more users to pay with a registered mode of securing a payment; and

crediting the mode of securing a payment with the incentive.

15. The method of claim 14 wherein the fulfillment process is capable of tracking one or more items purchased via a registered mode of securing payment.

16. The method of claim 14 further comprising the step of redeeming one or more reward points wherein the cash value associated with the one or more reward points is credited to the user.

17. The method of claim 1 wherein the step of processing the incentive requests further comprises the step of determining a maximum discount amount.

18. The method of claim 17 further comprising the step of determining an adjusted maximum discount by multiplying the maximum discount amount with a restaurant defined multiplier.

19. The method of claim 1 wherein the step of processing the incentive requests further comprises the step of matching customer profile information to one or more restaurant ranked target factors.

20. The method of claim 19 further comprising the step of determining a base discount percentage.

21. The method of claim 1 wherein the step of processing the incentive requests further comprises the step of adjusting a discount percentage for restaurant defined competitors.

22. The method of claim 1 wherein the step of processing the incentive requests further comprises the step of determining a minimum spend amount.

23. The method of claim 1 wherein the step of processing the incentive requests further comprises the step of enabling the user to enter an alternate minimum spend amount.

24. The method of claim 23 further comprising the step of adjusting the incentive discount by a restaurant defined factor to compensate for the alternate minimum spend amount.

25. A system for enabling one or more users to request incentives to dine at one or more user selected restaurants, the system comprising:

a web site for receiving requests from users for incentives for dining at one or more user selected restaurants, the request including one or more user specified dining parameters;

a processor for processing the one or more incentive requests to dynamically determine for an individual user whether incentives should be provided to the user, the determination being based on at least the user specified dining parameters and one or more restaurant specified business rules;

a response means for providing a response to the user indicating if any incentives are being offered to the user by the one or more restaurants; and

a receiving means for receiving at the web site a selection from the user for an offered incentive.

26. The system of claim 25 wherein the requests comprises one or more dining parameters, including a time frame when the user intends to dine and a minimum amount of money a user is willing to spend.

27. The system of claim 25 wherein the dining parameters comprises when the user intends to dine.

28. The system of claim 25 wherein the dining parameters comprise a minimum amount the user is willing to spend.

29. The system of claim 28 wherein the dining parameters include a time frame when the user intends to dine and the processor for processing the incentive requests further comprises means for obtaining information on available capacity during the user specified time frame.

30. The system of claim 28 wherein the processor for processing the incentive requests further comprises means for determining whether to accept or reject the incentive request on a restaurant-by-restaurant basis.

31. The system of claim 29 wherein the one or more rules operate on user entered variables.

32. The system of claim 29 wherein the one or more rules operate on internal variables.

33. The system of claim 25 wherein the processor for processing the incentive requests further comprises means for determining whether to issue an incentive, and if so, determining the type and amount of incentive.

34. The system of claim 25 wherein the incentive is a discounted price.

35. The system of claim 25 wherein the incentive is a discount percentage.

36. The system of claim 25 further comprising a guarantee module for guaranteeing the incentive with a registered mode of payment.

37. The system of claim 25 further comprising a reward points module for awarding one or more reward points when the user performs one or more predetermined activities wherein the one or more reward points have a cash value.

38. The system of claim 25 further comprising a fulfillment module comprises:

pay module for enabling the one or more users to pay with a registered mode of securing a payment; and

credit module for crediting the mode of securing a payment with the incentive.

39. The system of claim 38 wherein the fulfillment module is capable of tracking one or more items purchased via a registered mode of securing payment.

40. The system of claim 38 further comprising a redemption module for redeeming one or more reward points wherein the cash value associated with the one or more reward points is credited to the user.

41. The system of claim 25 wherein the processor for processing the incentive requests further comprises means for determining a maximum discount amount.

42. The system of claim 41 further comprising means for determining an adjusted maximum discount by multiplying the maximum discount amount with a restaurant defined multiplier.

43. The system of claim 25 wherein the processor for processing the incentive requests further comprises means for matching customer profile information to one or more restaurant ranked target factors.

44. The system of claim 43 further comprises means for determining a base discount percentage.

45. The system of claim 25 wherein the processor for processing the incentive requests further comprises means for adjusting a discount percentage for restaurant defined competitors.

46. The system of claim 25 wherein the processor for processing the incentive requests further comprises means for determining a minimum spend amount.

47. The system of claim 25 wherein the processor for processing the incentive requests further comprises means for enabling the user to enter an alternate minimum spend amount.

48. The system of claim 47 further comprising means for adjusting the incentive discount by a restaurant defined factor to compensate for the alternate minimum spend amount.