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System for automated problem detection, diagnosis, and resolution in a software driven system

  • US 6,742,141 B1
  • Filed: 05/10/2000
  • Issued: 05/25/2004
  • Est. Priority Date: 05/10/1999
  • Status: Expired due to Term
First Claim
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1. A method for diagnosing and resolving problems in software-based systems, comprising:

  • automating detecting said problems using software;

    automating resolving said problems using software;

    interrogating a local database to drive said automated detecting and said automated resolving;

    storing executable code in said local database having a plurality of entries to define said automated detecting and said automated resolving;

    updating said local database from a central database having a plurality of entries, said updating being initiated automatically without user intervention;

    recording a count of said automated resolutions for each entry in said local database;

    updating said central database with said count to generate a central total count in said central database of said automated resolutions;

    updating a local total count in said local database from said central total count in said central database as part of said periodic update; and

    computing priorities of said plurality of entries in said local database using said local total count.

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