Method and apparatus for servicing emergency calls from a data network
First Claim
1. A method for servicing emergency calls from a data communications device coupled to a data network, the method comprising the steps of:
- A) receiving over the data network an emergency call initiated by a user from the data communications device;
B) an operator associated with the emergency call site obtaining data from a user database that is coupled to the emergency call site;
C) the operator receiving data regarding the emergency from the user;
D) the operator selecting one of a predetermined set of emergency numbers based on the data received from the user or the user database; and
E) the operator connecting the emergency call to a local authority associated with the one of the predetermined set of emergency numbers selected by the operator.
3 Assignments
0 Petitions
Accused Products
Abstract
Emergency calls are serviced from a data communications device (104) via a wide area data network (102), for example, the Internet. A user of the communications device registers for emergency call service on an emergency call site that is associated with the wide area data network (200). An operator is associated with the emergency call site for handling emergency calls. When required, the user initiates an emergency call from the communications device (202). Then, the user provides information about the emergency to the operator through a real-time online chat (210). The operator performs a database query to determine emergency numbers for responding to the emergency based on the information received from the user (212). After selecting the appropriate emergency number, the operator connects the call to a local authority who is associated with the selected emergency number via the public telephone network (216).
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Citations
16 Claims
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1. A method for servicing emergency calls from a data communications device coupled to a data network, the method comprising the steps of:
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A) receiving over the data network an emergency call initiated by a user from the data communications device;
B) an operator associated with the emergency call site obtaining data from a user database that is coupled to the emergency call site;
C) the operator receiving data regarding the emergency from the user;
D) the operator selecting one of a predetermined set of emergency numbers based on the data received from the user or the user database; and
E) the operator connecting the emergency call to a local authority associated with the one of the predetermined set of emergency numbers selected by the operator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
receiving user data for registering for service on an emergency call site that is associated with the data network.
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3. The method of claim 2 wherein the step of receiving user data further comprises:
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the user providing personal data; and
the user providing data about the data communications device, wherein the data is stored in the user database.
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4. The method of claim 3 wherein the personal data includes at least one of name, address, telephone number, and medical data.
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5. The method of claim 1 wherein the data communications device is one of a personal digital assistant or computer.
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6. The method of claim 1 wherein the user initiates the emergency call by dialing a predetermined sequence of keys on the data communications device.
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7. The method of claim 1 wherein the user initiates the emergency call by pressing a button on the data communications device.
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8. The method of claim 1 wherein the local authority is an emergency authority.
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9. The method of claim 1 wherein the local authority is another operator at an operator station coupled to a telephone network.
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10. The method of claim 1 wherein the operator receives data regarding the emergency via an online chat.
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11. The method of claim 10 wherein the operator receives data regarding the emergency via an online chat that exchanges at least one of text messages and encoded voice.
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12. An emergency call station that comprises:
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a processor coupled to a data network;
wherein the processor;
receives a request for emergency call service from a data communications device coupled to the data network; and
receives emergency data from a user of the data communications device;
wherein user data is obtained from one of a user database that is coupled to the emergency call station or the data communications device; and
wherein the emergency data is received by the processor via the data network. - View Dependent Claims (13, 14, 15, 16)
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Specification