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System and apparatus for providing telephone communication between a caller and a special number call answering facility

  • US 6,744,859 B1
  • Filed: 05/21/2002
  • Issued: 06/01/2004
  • Est. Priority Date: 05/21/2002
  • Status: Expired due to Term
First Claim
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1. A system for providing telephone communication between a caller and a special number call answering facility;

  • said special number call answering facility including at least one special number call answering position;

    calls from said caller being effected in one of a first call format or a second call format;

    said first call format being a special number format including identification information relating to identification of said caller;

    said second call format being an administrative call format not including said identification information;

    the system comprising;

    (a) a first communication switching apparatus;

    said first communication switching apparatus being coupled with at least one special number communication switch in a telephone network;

    said first communication switching apparatus receiving a first incoming call in said first call format from said at least one special number communication switch;

    said first communication switching apparatus converting said first incoming call to an interim special number call;

    said interim special number call being cast in an interim call format;

    said interim call format maintaining said identification information in said second call format;

    said first communication switching apparatus presenting said interim special number call at an output locus; and

    (b) a second communication switching apparatus;

    said second communication switching apparatus being coupled with said special number call answering facility, coupled with said first communication switching apparatus and coupled with at least one administrative number communication switch in said telephone network;

    said second communication switching apparatus receiving second incoming calls from said at least one administrative number communication switch in said second call format;

    said second communication switching apparatus distributing said incoming administrative calls among said at least one special number call answering position;

    said second communication switching apparatus receiving said interim special number call from said output locus and distributing said interim special number call among said at least one special number call answering position.

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