Facility management services defining, scheduling, executing series of tasks performed by service staff

• US 6,745,200 B2
• Filed: 08/12/2002
• Issued: 06/01/2004
• Est. Priority Date: 07/17/1998
• Status: Expired due to Term

• Current Assignee: Mary Starkey
• Original Assignee: Mary Starkey
• Inventors: Starkey, Mary
• Primary Examiner(s): CHANNAVAJJALA, SRIRAMA T
• Application Number:
  US10/216,993
• Publication Number:
  US 20030083953A1
• Time in Patent Office: 659 Days
• Field of Search: 707/100-104, 707/200-205, 707/501.1, 707/511-513, 709/203-210, 705/1-10, 705/5, 705/9, 705/26-27, 700/100-102, 439/79-80
• US Class Current: 707/812
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface

Abstract

The facility management system automatically generates information that is used to manage both a facility and the staff employed at the facility, with a high degree of integration and cross-correlation among the diverse attributes of the facility and services provided therein by the professional staff employed at the facility. The facility management system implements a multi-dimensional relational database to support the service delivery functions within a facility as well as the management of the physical plant that comprises the facility. The system identifies of all of the components of the facility, including structure architecture, components, contents and personal possessions of the residents and identifies all work that is to be done by the staff as well as by contractors. The work is defined in terms of Tasks that are linked to physical attributes of the facility as well as to staff to produce Task Sheets that are integrated coherent descriptions of Tasks that are assigned to Staff. The linking enables the efficient definition of Tasks in terms of physical locale, timeliness, elimination of redundancy of operation, minimization of work effort, thereby rendering the effecting of these Tasks economical. Each of the modules of the facility management system forges an information link with other information modules in the system to address the key issues of Who, What, Where, When to thereby enable the definition of the Tasks.

Claims

1. A system for managing the provision of facility management services by a service staff for a facility, comprising a plurality of rooms, that is occupied by at least one resident comprising:

room layout means for storing data that catalogues a physical layout, listing the plurality of rooms contained in said facility;

inventory means for storing data that catalogues contents of said rooms contained in said facility; and

service definition means, responsive to said data that catalogues a physical layout listing the rooms contained in said facility, and said data that catalogues contents of said rooms contained in said facility, for defining a series of tasks to be performed by said service staff in said facility to maintain said rooms and said contents of said rooms.

2. The system of claim 1 further comprising:

scheduling means, responsive to said series of tasks to be performed by said service staff in said facility, for creating a schedule of execution of said tasks.

3. The system of claim 2 further comprising:

report generator means for generating reports listing at least one of;

said series of tasks to be performed by said service staff in said facility and said schedule of execution of said tasks, on a calendar basis selected from;

daily, weekly, monthly, annually.

4. The system of claim 1 further comprising:

execution means for defining particular details of execution of said tasks to facilitate the execution of the said tasks.

5. The system of claim 4 wherein said execution means comprises:

services level means for characterizing a plurality of levels of service, each of which specifically recites particulars of implementation of a defined service; and

level selection means for selecting a one of said plurality of levels of service.

6. The system of claim 5 wherein said service definition means comprises:

database means for processing related data entries in said data that catalogues a physical layout listing the rooms contained in said facility, said data that catalogues contents of said rooms contained in said facility, and said tasks, as a function of said selected one of said plurality of levels of service.

7. The system of claim 1 wherein said room layout means comprises:

segmentation means for defining a segmentation of the facility into a plurality of juxtaposed volumetric segments that in combination substantially define the totality of the facility.

8. The system of claim 7 wherein said room layout means further comprises:

location definition means for defining a plurality of locales in each of said volumetric segments.

9. The system of claim 8 wherein said room layout means further comprises

means for defining a plurality of elements, each of which is described in terms of a particular location within a locale within a volumetric segment.

10. The system of claim 1 wherein said service definition means comprises:

database means for defining each element of said contents of said facility in terms of a parent-child description of an element of said contents as well as a location in said plurality of rooms.

11. The system of claim 1 further comprising:

people catalog means for generating data comprising a definition of the various individuals that are impacted by the operation of the facility management system.

12. The system of claim 11 wherein said people catalog means comprises:

residents definition means for generating data that defines a plurality of members of the classes of;

residents, family members, visitors, and guests of said facility, and their personal preferences; and

staff definition means for generating data that defines a plurality of members of the classes of;

staff, and contractors of said facility, and their skills.

13. The system of claim 12 further comprising:

events means for generating data that defines various activities that occur in and about the facility.

14. The system of claim 12 further comprising:

personalization means for processing related data entries in said data that catalogues a physical layout listing the rooms contained in said facility, said data that catalogues contents of said rooms contained in said facility, and said data that defines a plurality of members of the classes of;

residents, family members, visitors, and guests of said facility, and their personal preferences, to customize said tasks to reflect said personal preferences.

15. The system of claim 14 further comprising:

execution means for defining particular details of execution of said tasks to facilitate the execution of the said tasks.

16. The system of claim 15 wherein said execution means comprises:

services level means for characterizing a plurality of levels of service, each of which specifically recites particulars of implementation of a defined service; and

level selection means for selecting a one of said plurality of levels of service.

17. A method for managing the provision of facility management services by a service staff for a facility, comprising a plurality of rooms, that is occupied by at least one resident comprising:

storing room layout data that catalogues a physical layout, listing the plurality of rooms contained in said facility;

storing inventory data that catalogues contents of said rooms contained in said facility; and

defining, in response to said data that catalogues a physical layout listing the rooms contained in said facility, and said data that catalogues contents of said rooms contained in said facility, a series of tasks to be performed by said service staff in said facility to maintain said rooms and said contents of said rooms.

18. The method of claim 17 further comprising:

scheduling, in response to said series of tasks to be performed by said service staff in said facility, to create a schedule of execution of said tasks.

19. The method of claim 18 further comprising:

generating reports listing at least one of;

said series of tasks to be performed by said service staff in said facility and said schedule of execution of said tasks, on a calendar basis selected from;

daily, weekly, monthly, annually.

20. The method of claim 17 further comprising:

execution presentation for defining particular details of execution of said tasks to facilitate the execution of the said tasks.

21. The method of claim 20 wherein said execution presentation comprises:

characterizing a plurality of levels of service, each of which specifically recites particulars of implementation of a defined service; and

selecting a one of said plurality of levels of service.

22. The method of claim 21 wherein said characterizing a plurality of levels of service comprises:

processing, using a database, related data entries in said data that catalogues a physical layout listing the rooms contained in said facility, said data that catalogues contents of said rooms contained in said facility, and said tasks, as a function of said selected one of said plurality of levels of service.

23. The method of claim 17 wherein said step of storing room layout data comprises:

defining a segmentation of the facility into a plurality of juxtaposed volumetric segments that in combination substantially define the totality of the facility.

24. The method of claim 23 wherein said step of storing room layout data further comprises:

defining a plurality of locales in each of said volumetric segments.

25. The method of claim 24 wherein said step of storing room layout data further comprises

defining a plurality of elements, each of which is described in terms of a particular location within a locale within a volumetric segment.

26. The method of claim 17 wherein said step of defining comprises:

defining, using a database, each element of said contents of said facility in terms of a parent-child description of an element of said contents as well as a location in said plurality of rooms.

27. The method of claim 17 further comprising:

cataloging people by generating data comprising a definition of the various individuals that are impacted by the operation of the facility management system.

28. The method of claim 27 wherein said step of cataloging people comprises:

defining residents by generating data that defines a plurality of members of the classes of;

residents, family members, visitors, and guests of said facility, and their personal preferences; and

defining staff by generating data that defines a plurality of members of the classes of;

staff, and contractors of said facility, and their skills.

29. The method of claim 28 further comprising:

event defining for generating data that defines various activities that occur in and about the facility.

30. The method of claim 28 further comprising:

personalization for processing related data entries in said data that catalogues a physical layout listing the rooms contained in said facility, said data that catalogues contents of said rooms contained in said facility, and said data that defines a plurality of members of the classes of;

residents, family members, visitors, and guests of said facility, and their personal preferences, to customize said tasks to reflect said personal preferences.

31. The method of claim 30 further comprising:

education presentation for defining particular details of execution of said tasks to facilitate the execution of the said tasks.

32. The method of claim 31 wherein said education presentation comprises:

characterizing a plurality of levels of service, each of which specifically recites particulars of implementation of a defined service; and

selecting a one of said plurality of levels of service.