Intelligent network providing network access services (INP-NAS)

• US 6,745,235 B2
• Filed: 07/13/2001
• Issued: 06/01/2004
• Est. Priority Date: 07/17/2000
• Status: Expired due to Term

• Current Assignee: AI-CORE TECHNOLOGIES, LLC (Ascend Innovation Management, LLC)
• Original Assignee: Teleservices Solutions Incorporated
• Inventors: Baca, C. Daniel, Pezzutti, David A.
• Primary Examiner(s): Jean, Frantz B.
• Application Number:
  US09/905,773
• Publication Number:
  US 20020029268A1
• Time in Patent Office: 1,054 Days
• Field of Search: 709/223, 709/224, 709/220, 709/217, 709/219
• US Class Current: 709/217
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/0654 using network fault recovery ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/5051 Service on demand, e.g. definition and deployment of services in real time
• CPC Class Codes: H04L 41/5058 Service discovery by the service manager

Abstract

An Intelligent Network Providing Network Access Services (INP-NAS) for telephonic services is disclosed, which utilizes a network platform containing applications controller and Object and Network Discovery techniques to activate applications providing a class of useful network services that reduce service provision intervals, improve service provisioning, installation, service quality, improve security, and network engineering and thereby improve customer satisfaction.

Claims

1. A method of accessing to a network which is obtained more rapidly and has significantly lower human involvement than in the past, comprising the acts of:

correlating (a) information, communicated to a network access system along a temporary path and automatically registered in a first data storage table within the system, which information identifies a discovered object with (b) data electronically placed in a second data storage table in the system comprising an identifiable order for network services to be provided tote discovered object;

automatically providing a non-temporary pat based upon correlation of the information in the first table and the data in the second table by which communication services between the object and the network through the system are provided on a compensatory basis.

2. A method according to claim 1 comprising the act of registering the object within the system prior to the correlating act.

3. A method according to claim 2 comprising the act of assigning and registering a number for the discovered object and further comprising the act of removing the object from its discovered location and placing the object at another location, discovering the object at the other location and communicating to and registering information in the network access system along a temporary path which identifies the other location of the object and correlating the new location information with the object information and the order data while automatically preserving the assigned number.

4. A method according to claim 1 comprising the act of registering the object within the system at or near the time of the correlating act.

5. A method according to claim 4 comprising the act of communicating the information from the discovered object across an activated network access unit to the system without triggering an alarm and further comprising the acts of checking within the system to determine if the information was or was not previously registered, and, if not previously registered, to register the same.

6. A method according to claim 1 comprising the act of obtaining the temporary path from an inventory before the correlating act and returning the temporary path to inventory after the automatically providing act.

7. A method according to claim 1 comprising the act of discovering the object pursuant to a technician'"'"'s services.

8. A method according to claim 1 comprising the act of discovering the object pursuant to a customer'"'"'s installation.

9. A method according to claim 1 further comprising the act of exchanging the object for another object and automatically communicating and automatically registering identifying information pertaining to theater object and automatically correlating the second object information with the order data.

10. A method according to claim 1 comprising the act of triggering an alarm in lieu of the correlating and automatically providing act when the object is not of a predetermined category of objects.

11. A method according to claim 1 further comprising the act of disconnecting the non-temporary pat to terminate service between the object and the network across the system.

12. A method according to claim 1 comprising the act of including pre-existing network access equipment in the path and automatically assigning the access equipment to the non-temporary path.

13. A method according to claim 12 wherein the including act comprises assigning at least one of a digital loop carrier, a host digital terminal, a switch, a service switching mechanism, intelligent peripheral equipment, service control equipment and voice and/or keyboard response equipment to the path.

14. A method according to claim 1 comprising the step of providing the network access system with a provisioning subsystem and a management subsystem.

15. A method according to claim 1 further comprising the act of joining the object to the network access system at a network access unit which is activated at a switch thereof.

16. A method according to claim 1 comprising the step of providing the system with at least one integrated voice response unit.

17. A method according to claim 1 wherein the correlating act involves information where the object comprises a telephone.

18. A method according to claim 1 comprising the act of including in the system at least one of an element manager subsystem, service management subsystem comprising sequencing and work flow logic, a provisioning operational subsystem establishing account and communications path data, an integrated voice response subsystem.

19. A method according to claim 1 comprising the act of providing a network access system is selected from the group consisting of:

dedicated, non-dedicated dial-up and other switched access network systems.

20. A method according to claim 19 comprising the act of providing a network access system which comprises an information service provider or data network.

21. A method according to claim 1 comprising the act of providing one or more of the following services:

installation, service negotiation, activation, provisioning, repair, recovery, restoration, rearrangement and disconnect.

22. A method according to claim 1 comprising the act of automatically storing the information and data in a management information database.

23. A method according to claim 1 comprising the act of providing to the system an object state model which enables classification of registered objects, recognized but unregistered objects and unknown unregisterable objects.

24. A method according to claim 1 comprising the act of initiating the method by one of the group consisting of technicians and customers.

25. A method according to claim 1 comprising the act of establishing the discovery event and the temporary path before a customer or technician is contacted on line by an order generating representative.

26. A method according to claim 1 comprising the act of generating the identifying information to comprise number identification and location identification responsive to the discovered event.

27. A method according to claim 1 comprising the act of generating a work order comprising number identification, location identification, customer identification, services requested and path assignment data, all of which is registered in a database.

28. A method according to claim 1 comprising the act of originating an order either before or after assignment of the temporary path.

29. A method according to claim 1 comprising the act of deriving the temporary and non-temporary paths from a pool of available paths stored in memory of the system, requiring no provisioning.

30. A method according to claim 1 comprising the act of defining the temporary and non-temporary paths through the system between the network and an activated switch at or adjacent to the object.

31. A method according to claim 1 comprising the act comprising evaluating the information identifying the object and if determined to be non-registerable, causing an alarm to issue in lieu of the correlating and automatically providing acts.

32. A method according to claim 1 comprising the act of maintaining the non-temporary path for a long term.

33. A method according to claim 1 comprising the act of accessing by a technician to and utilizing an integrated voice response unit by the technician in band path within the system.

34. A method according to claim 1 comprising the act of immediately relying on object discovery information thereby improving accuracy and avoiding collecting and scrubbing of such data.