Method and system for providing intelligent network management
First Claim
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1. A method for providing intelligent decision support in a network management console, the method comprising:
- monitoring actions received by a network management console from a plurality of network operators;
using the actions received by the network management console to determine the intent of a human network operator using an inference engine coupled to a knowledge base; and
updating a network management console display based on the determined intent of the human network operator by using active, goal-directed planning and conflict detection in intentions between the plurality of network operators.
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Abstract
A network management system and method is disclosed for providing an intelligent decision support system for assisting human operators monitor, maintain, and diagnose and solve problems with a network. According to one embodiment, a system and method is provided that uses a partial order planner and a knowledge base to implement intelligent decision support using knowledge stored as plan and goal graphs, concept graphs, and/or scripts.
192 Citations
23 Claims
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1. A method for providing intelligent decision support in a network management console, the method comprising:
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monitoring actions received by a network management console from a plurality of network operators;
using the actions received by the network management console to determine the intent of a human network operator using an inference engine coupled to a knowledge base; and
updating a network management console display based on the determined intent of the human network operator by using active, goal-directed planning and conflict detection in intentions between the plurality of network operators. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A intelligent decision support system for managing a communications network, the system comprising:
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a knowledge base including expert knowledge about communication networks;
an inference engine coupled to the knowledge base, the inference engine determining the intent of a network operator; and
a network management system that monitors a communications network, collecting data from a plurality of network devices and network operators;
a graphical user interface system that displays information regarding the communications network;
wherein the information displayed by the graphical user interface system is modified based on the determined intent of the network operator by displaying information most pertinent to network operator'"'"'s goals and plans and notification of detected potential conflicts between one or more of the plurality of network operators. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A network management system comprising:
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a plurality of intelligent agents, each of the plurality of intelligent agents including;
a knowledge base including expert knowledge about communication networks;
an inference engine coupled to the knowledge base, the inference engine including a partial order planner;
a network management system that monitors a communications network, collecting data from and distributing data to a plurality of network devices and network operators; and
a graphical user interface system that displays information regarding the communications network wherein the information displayed by the graphical user interface system is modified based on a determined intent of a network operator by displaying information most pertinent to network operator'"'"'s goals and plans and notification of detected potential conflicts between one or more of the network operators. - View Dependent Claims (21, 22, 23)
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Specification