Method and system for handling errors in a data storage environment
First Claim
1. In a data storage system having a plurality of storage devices and that is in communication with an error response station remotely located from the data storage system, a method for handling at least one error related to the data storage system, the method comprising the steps of:
- receiving at an error response station a message about an error related to the data storage system; and
providing a graphical user interface (GUI) useful for entering error handling information in response to receiving the message, wherein information on the GUI presented on the error response station includes information residing on a service processor that has memory and is located proximate to the data storage system and is in communication with the data storage system, such that when the error handling information is indicated as being saved on the GUI it is saved in the memory of the service processor.
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Accused Products
Abstract
The present invention is a system and method for providing clarity and simplicity to the task of screening for errors occurring in a data storage system and improving the effectiveness of the response to these errors. The system and method includes and employs a graphical user interface (GUI) for providing clarity and simplicity. Also by constraining entry texts into a controlled entry field, the likelihood of text-entry errors are greatly reduced. Further by providing menu options, simplicity and clarity are improved while likelihood of text-entry errors are also further reduced. Text-entry error checking tools are also provided to further decrease the probability that such errors will occur. The system and method employ a mechanism to allow for remote error screening and responding to the error from a remote location also.
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Citations
25 Claims
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1. In a data storage system having a plurality of storage devices and that is in communication with an error response station remotely located from the data storage system, a method for handling at least one error related to the data storage system, the method comprising the steps of:
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receiving at an error response station a message about an error related to the data storage system; and
providing a graphical user interface (GUI) useful for entering error handling information in response to receiving the message, wherein information on the GUI presented on the error response station includes information residing on a service processor that has memory and is located proximate to the data storage system and is in communication with the data storage system, such that when the error handling information is indicated as being saved on the GUI it is saved in the memory of the service processor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer system comprising:
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a data storage system including a plurality of storage devices in communication with a service processor that has memory and is located proximate to the data storage system;
an error response station that is located remote to the data storage system and that is in communication with the service processor; and
computer-executable logic that enables;
receiving at the error response station a message about an error related to the data storage system; and
providing a graphical user interface (GUI) useful for entering error handling information in response to receiving the message wherein information on the GUI presented on the error response station includes information residing on the service processor, such that when the error handling information is indicated as being saved on the GUI it is saved in the memory of the service processor. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A computer program product for use with a data storage system having a plurality of storage devices and which is in communication with an error response station, the computer program product being for management of error handling occurring within the data storage system, the computer program product comprising:
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computer-executable logic contained on a computer-readable medium and which is configured for causing the following computer-executed steps to occur;
receiving at an error response station a message about an error related to the data storage system; and
providing a graphical user interface (GUI) useful for entering error handling information in response to receiving the message wherein information on the GUI presented on the error response station includes information residing on the service processor, such that when the error handling information is indicated as being saved on the GUI it is saved in the memory of the service processor.
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Specification