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Method and system for handling errors in a data storage environment

  • US 6,751,758 B1
  • Filed: 06/20/2001
  • Issued: 06/15/2004
  • Est. Priority Date: 06/20/2001
  • Status: Expired due to Term
First Claim
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1. In a data storage system having a plurality of storage devices and that is in communication with an error response station remotely located from the data storage system, a method for handling at least one error related to the data storage system, the method comprising the steps of:

  • receiving at an error response station a message about an error related to the data storage system; and

    providing a graphical user interface (GUI) useful for entering error handling information in response to receiving the message, wherein information on the GUI presented on the error response station includes information residing on a service processor that has memory and is located proximate to the data storage system and is in communication with the data storage system, such that when the error handling information is indicated as being saved on the GUI it is saved in the memory of the service processor.

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