Telephony interface device for providing diagnostic information to a telephone

• US 6,754,310 B1
• Filed: 03/08/2001
• Issued: 06/22/2004
• Est. Priority Date: 03/08/2001
• Status: Expired due to Fees

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: 3Com Corporation (HP Inc.)
• Inventors: Rao, Arvind P., Rojas, George D., Steinbrenner, Kurt W.
• Primary Examiner(s): Tieu, Binh
• Assistant Examiner(s): Taylor, Barry W
• Application Number:
  US09/801,953
• Time in Patent Office: 1,202 Days
• Field of Search: 379/21, 379/26.02, 379/27.01, 379/27.02, 379/27.03, 379/27.04, 379/29.01, 379/26.01, 379/29.08, 379/29.11
• US Class Current: 379/29.01
• CPC Class Codes: H04M 1/24 Arrangements for testing
• CPC Class Codes: H04M 3/10 Providing fault- or trouble-signals
• CPC Class Codes: H04M 3/301 Circuit arrangements at the subscriber's side of the line
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

An apparatus for providing diagnostic information to at least one telephone includes a telephony interface device operatively coupled to at least one telephone through a telephone line. The telephony interface device is operatively coupled to a network. The telephony interface device transmits diagnostic information to the at least one telephone. The diagnostic information may include, for example, diagnostic information concerning the network, the telephony interface device itself, and the telephone line.

Claims

1. A system for providing diagnostic information to at least one telephone comprising:

a telephony interface device including a memory device operatively coupled to the at the least one telephone through a telephone line, the telephony interface device operatively coupled to a public switched telephone network wherein the telephony interface device detects the diagnostic information, wherein the diagnostic information includes diagnostic information from the public switched telephone network, diagnostic information from the telephony interface device, and diagnostic information from the telephone line, and wherein the diagnostic information is stored in the memory device.

2. The system of claim 1 wherein the diagnostic information is transmitted to the at least one telephone through voice prompts.

3. The system of claim 1 wherein the diagnostic information is requested through the at least one telephone by a user of the at least one telephone.

4. The system of claim 3 wherein the at least one telephone includes a Dual Tone Multi-Frequency keypad, and wherein the diagnostic information is requested through the Dual Tone Multi-Frequency keypad.

5. The system of claim 1 wherein the transmission of diagnostic information includes an interactive exchange between the telephony interface device and a user of the at least one telephone.

6. The system of claim 5 wherein the interactive exchange is carried out at least in part through voice prompts.

7. The system of claim 5 wherein the at least one telephone includes a Dual Tone Multi-Frequency keypad, and wherein the interactive exchange is carried out at least in part through the Dual Tone Multi-Frequency keypad.

8. The system of claim 1 wherein the public switched telephone network comprises a service provider network.

9. The system of claim 8 further comprising an access network, the access network operatively coupled between the service provider network and the telephony interface device.

10. The system of claim 9 further comprising a network router, the network router operatively coupled between the access network and the service provider network.

11. The system of claim 1 wherein the telephony interface device includes an access network interface operatively coupled to the public switched telephone network to allow the telephony interface device to be in communication with the public switched telephone network.

12. The system of claim 1 wherein the telephony interface device includes a host processor for controlling and routing data between the access network interface and the at least one telephone, the telephony interface device further including a memory device, the host processor and the memory device each operatively coupled to the access network interface.

13. The system of claim 12 wherein the telephony interface further includes a signal processor for transmitting diagnostic information to the at least one telephone, the signal processor operatively coupled to the access network interface, the host processor, and the memory device.

14. The system of claim 13 wherein the signal processor is a digital signal processor.

15. The system of claim 13 wherein the telephony interface device further includes a telephone interface operatively coupled to the signal processor and to the at least one telephone to allow the telephony interface device to be in communication with the at least one telephone.

16. The system of claim 1 wherein the diagnostic information is transmitted from the telephony interface device to the at least one telephone prior to establishing a connection between the at least one telephone and the public switched telephone network.

17. A telephony interface device for providing diagnostic information to at least one telephone operatively coupled to the telephony interface device comprising:

an access network interface to allow the telephony interface device to be in communication with a public switched telephone network, the access network interface operatively coupled to a host processor for controlling and routing data between the access network interface and the at least one telephone, the access network interface also coupled to a memory device, a signal processor operatively coupled to the access network interface, the host processor and the memory device, the signal processor operatively coupled to a telephone interface wherein the telephony interface device detects the diagnostic information, wherein the diagnostic information includes diagnostic information from the public switched telephone network, diagnostic information from the telephony interface device, and diagnostic information from the telephone line, and wherein the diagnostic information is stored in the memory device.

18. A method of providing diagnostic information to at least one telephone comprising:

providing a telephony interface device having a memory device operatively coupled to the at least one telephone through a telephone line, the telephony interface device operatively coupled to a public switched telephone network;

detecting the diagnostic information with the telephony interface device wherein the diagnostic information includes diagnostic information from the public switched telephone network, diagnostic information from the telephony interface device, and diagnostic information from the telephone line;

storing the diagnostic information in the memory device; and

transmitting diagnostic information from the telephony interface device to the at least one telephone.

19. The method of claim 18 wherein the diagnostic information is transmitted to the at least one telephone through voice prompts.

20. The method of claim 18 wherein the diagnostic information is requested through the at least one telephone by a user of the at least one telephone.

21. The method of claim 20 wherein the at least one telephone includes a Dual Tone Multi-Frequency keypad, and wherein the diagnostic information is requested through the Dual Tone Multi-Frequency keypad.

22. The method of claim 18 wherein the transmission of diagnostic information includes an interactive exchange between the telephony interface device and a user of the at least one telephone.

23. The method of claim 22 wherein the interactive exchange is carried out at least in part through voice prompts.

24. The method of claim 22 wherein the at least one telephone includes a Dual Tone Multi-Frequency keypad, and wherein the interactive exchange is carried out at least in part through the Dual Tone Multi-Frequency keypad.

25. The method of claim 18 wherein the public switched telephone network comprises a service provider network.

26. The method of claim 25 further comprising:

providing an access network, the access network operatively coupled between the service provider network and the telephony interface device.

27. The method of claim 26 further comprising a network router, the network router operatively coupled between the access network and the service provider network.

28. The method of claim 18 wherein the telephony interface device includes an access network interface operatively coupled to the network to allow the telephony interface device to be in communication with the public switched telephone network.

29. The method of claim 18 wherein the telephony interface device includes a host processor for controlling and routing data between the access network interface and the at least one telephone, the telephony interface device further including a memory device, the host processor and the memory device each operatively coupled to the access network interface.

30. The method of claim 29 wherein the telephony interface further includes a signal processor for transmitting diagnostic information to the at least one telephone, the signal processor operatively coupled to the access network interface, the host processor, and the memory device.

31. The method of claim 30 wherein the telephony interface device further includes a telephone interface operatively coupled to the signal processor and to the at least one telephone to allow the telephony interface to be in communication with the at least one telephone.