Methods and systems for routing travel between origin and destination service locations using global satellite positioning
First Claim
1. A method for generating directions for traveling from a first customer service location to at least a second customer service location, comprising:
- obtaining through a technician server at least one set of “
from”
coordinates associated with said first customer service location;
obtaining through said technician server at least one set of “
to”
coordinates associated with said second customer location;
transmitting said “
from” and
“
to”
coordinates to a mapping system; and
, generating directions in said mapping system based on said “
to” and
said “
from”
coordinates.
12 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
140 Citations
27 Claims
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1. A method for generating directions for traveling from a first customer service location to at least a second customer service location, comprising:
-
obtaining through a technician server at least one set of “
from”
coordinates associated with said first customer service location;
obtaining through said technician server at least one set of “
to”
coordinates associated with said second customer location;
transmitting said “
from” and
“
to”
coordinates to a mapping system; and
,generating directions in said mapping system based on said “
to” and
said “
from”
coordinates.- View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A system for generating directions for traveling from a first customer service location to at least a second customer service location, comprising:
-
an input device configured for use by a service technician at said first customer service location;
a technician server for receiving data transmissions from said input device, said technician server in connection with a global positioning satellite system configured for determining at least one set of “
from”
coordinates associated with said input device on an as needed basis;
at least one database for storing at least one of a “
to”
set of coordinates associated with said second customer service location and said “
from”
set of coordinates; and
,a mapping system operatively associated with said input device for generating directions based on said “
from” and
said “
to”
coordinates.- View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A computer-readable medium containing instructions for assisting a computer system to perform a method for generating directions for moving a service technician from a first customer service location to at least a second customer service location, said method comprising:
-
obtaining through a technician server at least one set of “
from”
coordinates associated with said first customer service location;
obtaining through said technician server at least one set of “
to”
coordinates associated with said second customer location;
transmitting said “
from” and
“
to”
coordinates to a mapping system; and
,generating directions in said mapping system based on said “
to” and
said “
from”
coordinates.- View Dependent Claims (17, 18, 19, 20, 21, 22)
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-
23. A system for generating directions for a service technician traveling from a first customer service location to at least a second customer service location, comprising:
-
means for obtaining through a technician server at least one set of “
from”
coordinates associated with said first customer service location;
means for obtaining through said technician server at least one set of “
to”
coordinates associated with said second customer location;
means for transmitting said “
from” and
“
to”
coordinates to a mapping means; and
,means for generating directions in said mapping means based on said “
to” and
said “
from”
coordinates.- View Dependent Claims (24, 25, 26, 27)
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Specification