Remote monitoring system for uninterruptible power supply

• US 6,756,894 B2
• Filed: 09/18/2002
• Issued: 06/29/2004
• Est. Priority Date: 11/30/2001
• Status: Expired due to Term

• Current Assignee: Toshiba Mitsubishi-Electric Industrial Systems Corporation (Toshiba Corporation)
• Original Assignee: Mitsubishi Denki Kabushiki Kaisha (Mitsubishi Electric Corporation)
• Inventors: Saitou, Hisaaki
• Primary Examiner(s): POPE, DARYL C
• Application Number:
  US10/245,595
• Publication Number:
  US 20030105675A1
• Time in Patent Office: 650 Days
• Field of Search: 340/505, 340/506, 340/539.14, 340/539.16, 340/539.17, 340/3.1, 340/5.2
• US Class Current: 340/505
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A remote monitoring system for an uninterruptible power supply includes a screen for allowing a particular customer possessing a power facility and intending to receive remote maintenance service to input customer identification information for himself. The remote monitoring system also includes a screen based on the input customer identification information for allowing the particular customer to view a particular remote maintenance record file transmitted through a communication line and in which maintenance information regarding the power facility including the uninterruptible power supply is described. The remote monitoring system for uninterruptible power supply further includes a device that has a screen for the particular customer to transmit an order through the communication line based on the particular remote maintenance record file.

Claims

1. A remote monitoring system for an uninterruptible power facility in which maintenance service is carried out by a remote maintenance service provider based on a contract between the remote maintenance service provider and a customer, the remote monitoring system for interruptible power supply including:

means for a customer to input customer identification information relating to the customer who possesses a power facility including an uninterruptible power supply receiving remote maintenance service;

means for the customer to view a particular remote maintenance record file capable of being transmitted by communication means and in which a maintenance information about the power facility including the uninterruptible power supply is described; and

means for the customer to transmit an order using the electronic communication means based on the remote maintenance record file.

2. The remote monitoring system according to claim 1 including means for the customer to view a standard maintenance record file for a generalized customer.

4. The remote monitoring system according to claim 1 including:

means for a provider to input any article information or inspection information of a power facility including an uninterruptible power supply subject to a remote maintenance service; and

means of preparing the particular remote maintenance record file for a particular customer for transmission by communication means, and in which the article information is described, using the article information and the inspection information, and a standard remote maintenance record file for the generalized customer for transmission by communication means, and different from the particular remote maintenance record file, and in which the article information is described;

means for the customer to input any customer identification information of the customer; and

means for the customer to view information of the particular remote maintenance record file or the standard remote maintenance record file.

3. A remote monitoring system for an uninterruptible power supply in which maintenance service is carried out by a remote maintenance service provider, based on a contract between the remote maintenance service provider and a customer, the remote monitoring system for the uninterruptible power supply including:

a means for inputting article information about power supply equipment including an uninterruptible power supply that may receive an order of the remote maintenance service;

means for preparing a remote maintenance record file for a particular customer for transmission by communication means and in which article information is described using at least one of the article information about the power supply equipment or electric appliance, and a standard maintenance record file for a generalized customer for transmission by the communication means, different from the particular remote maintenance record file for a particular customer, and in which the article information is described; and

means of providing the prepared particular remote maintenance record file or said standard maintenance record file.

5. A remote monitoring system for uninterruptible power facility including a remote maintenance contract receiving device communicating through communication means, and in which maintenance service is carried out by a remote maintenance service provider, based on a contract between the remote maintenance service provider and a customer, the remote monitoring system for the uninterruptible power supply including:

a transmitter-receiver for transmitting and receiving information to and from a particular customer;

a storage device for storing a remote maintenance record file for transmission by communication means and in which information of the power facility that is an object of a contract for remote maintenance, is described; and

a processor for processing with said transmitter-receiver and said storage device, wherein when said transmitter-receiver receives any customer identification information identifying a particular customer from a customer side terminal, said processor reads out the remote maintenance record file corresponding to the customer identification information, the remote maintenance record file read out is transmitted to the customer side terminal by said transmitter-receiver, and said transmitter-receiver receives any maintenance information based on the particular maintenance record and transmitted using the communication means.

6. The remote monitoring system according to claim 5, wherein

said storage device stores information of a standard remote maintenance record file for transmission by the communication means for a generalized customer, and

said transmitter-receiver receives customer identification information from the customer side terminal, said processor reads the maintenance record or standard maintenance information out of said storage device based on the customer identification information, and transmits the maintenance record read to the customer side terminal or to a provider side terminal.

7. The remote monitoring system according to claim 5, wherein

said storage device stores electrical equipment information received by said transmitter-receiver, the electrical equipment information relating to a power facility including an uninterruptible power supply that is an object of a remote maintenance service contract;

and

said processor prepares, using the electric equipment information stored in said storage device, a remote maintenance record file for a particular customer for transmission by the communication means and in which the electric equipment information is described, and a standard remote maintenance record file for a generalized customer, different from the particular remote maintenance record file and in which the electrical equipment information is described.