Methods and apparatus for a monitoring service

• US 6,757,358 B1
• Filed: 05/09/2002
• Issued: 06/29/2004
• Est. Priority Date: 05/09/2002
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Services Corporation (Verizon Communications Inc.)
• Inventors: Kondziela, James Mark
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US10/142,400
• Time in Patent Office: 782 Days
• Field of Search: 379/37-51, 379/67.1, 379/88.01, 379/88.13, 379/88.18, 379/88.22, 379/88.23, 379/88.26, 379/201.01, 379/202.01, 379/207.01, 379/211.01, 379/68, 379/74
• US Class Current: 379/38
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

Methods and apparatus for providing a monitoring service using a speakerphone and monitoring device coupled by a telephone line are described. A call is placed to the monitoring device and the speakerphone is then left off the hook. The monitoring device records received sounds and monitors for signals indicating an attempt to place a call. If DTMF tones corresponding to a phone number are received, the monitoring device initiates a call to the received phone number and bridges the initiated call with the call from the speakerphone. A call can be placed to the monitoring device to access recordings of audio from the speakerphone, monitor sounds from the speakerphone in real time and/or select stories, music or messages to be supplied by the monitoring device to the speakerphone at times specified by the caller.

Claims

1. A method of providing a monitoring service, the method comprising the steps of:

receiving a first telephone call from a speakerphone located at a remote monitored location;

recording audio signals received from said speakerphone;

receiving a second telephone call from a telephony device other than said speakerphone;

supplying at least some of the recorded audio signals to said telephony device via said second call while said first telephone call is still ongoing; and

storing an audio recording to be supplied to said speakerphone at an indicated time.

2. The method of claim 1, further comprising the step of:

bridging said first and second calls for a period of time during which said recorded audio signals are not being supplied to said telephony device.

3. The method of claim 1, further comprising the step of:

receiving information specifying the time said audio recording is to be supplied to the speakerphone via said first telephone call, said specified time being said indicated time.

4. The method of claim 3, wherein said step of storing includes:

storing a plurality of audio recordings corresponding to at least one of stories and music.

5. The method of claim 3, wherein said step of storing includes:

recording a message from a monitoring service subscriber to be played back at the specified time.

6. The method of claim 1, further comprising the steps of:

monitoring the first telephone call to detect DTMF tones; and

in response to detecting DTMF tones corresponding to a telephone number, placing a call to said telephone number.

7. The method of claim 6, wherein each of said receiving, recording, supplying and monitoring steps is performed by a peripheral device coupled to a telephone switch, the step of placing a call in response to detecting DTMF tones including:

operating the peripheral device to initiate a call to the telephone number corresponding to the detected DTMF tones through said switch; and

bridging the initiated call and said first call.

8. The method of claim 7, further comprising the steps of:

operating the peripheral device to bridge the first and second calls for at least a portion of the duration of the first call to allow real time monitoring of audio signals received by the speakerphone by a user of said telephony device.

9. The method of claim 7, further comprising:

terminating the initiated call in response to detecting that the called party has hung up; and

continuing to record audio signals received from said speakerphone following termination of said initiated call.

10. The method of claim 9, further comprising:

pausing recording of audio signals from said speakerphone while the first call is bridged to the initiated call.

11. A method of providing a monitoring service, the method comprising the steps of:

operating a peripheral device coupled to a telephone switch to receive a first telephone call from a speakerphone;

operating the peripheral device to monitor the first call for DTMF signals from the first telephone;

in response to detecting a DTMF signal corresponding to a telephone number operating the peripheral device to initiate a call to said telephone number and to bridge said first telephone call and said initiated call;

operating the peripheral device to receive a second telephone call from a telephony device other than said speakerphone; and

operating the peripheral device to bridge said first and second telephone calls.

12. The method of claim 11, which said peripheral device maintains said first call when either said initiated call or said second call is terminated by the called party or the calling party, respectively.

13. The method of claim 11, further comprising:

recording audio signals received from the speakerphone; and

playing at least some of the recorded audio signals to the caller initiating said second call during a period of time when said first and second calls are not bridged.

14. The method of claim 13, further comprising the step of:

operating the peripheral device to provide an audio version of a story or a song to said speakerphone at a time specified by a user of said monitoring service via said first call.

15. A system for providing a monitoring service, the system comprising:

a telephone switch for receiving telephone calls;

a peripheral device coupled to said telephone switch, the peripheral device including;

i. receiver circuitry for receiving first and second telephone calls directed to said peripheral device by said telephone switch wherein said first telephone call is from a remote monitored location;

ii. an audio recorder for recording audio signals received from said first telephone call;

iii. means for supplying at least some of the recorded audio signals corresponding to the first telephone call to a caller via said second call while said first telephone call is still ongoing; and

iv. means for storing an audio recording to be supplied to said first telephone call at an indicated time.

16. The system of claim 15, wherein the peripheral device further includes:

a memory for storing information about a time of day at which said audio recording is to be played on said first telephone call.

17. The system of claim 16, wherein the peripheral device further comprises:

means for detecting DTMF signals corresponding to a telephone number received via said first telephone call;

means for initiating a call to the telephone number corresponding to the detected DTMF signals; and

bridging circuitry for bridging the first telephone call and the initiated telephone call.

18. The system of claim 17, further comprising:

a speakerphone located at said remote monitored location for initiating said first telephone call; and

a communications line coupling said speakerphone to said telephone switch.

19. The system of claim 18, further comprising a telephony device located at a location physically remote from said speakerphone for initiating said second call.