CTI Control System
First Claim
1. A computer telephony integration control system for performing computer telephony integration control to control a connection of an exchange line terminated by an exchange unit, comprising:
- a computer telephony integration client unit for transmitting computer telephony integration control request information for use in requesting the computer telephony integration control; and
a computer telephony integration server unit, connected to a computer network accessible by said computer telephony integration client unit, for receiving the computer telephony integration control request information from said computer telephony integration client unit, and performing the computer telephony integration control on the exchange unit according to the computer telephony integration control request information, wherein said computer telephony integration control request information is interruptive connection request information for use in requesting an interruptive connection to communications which have already been connected with one of communicating terminal units set in a suspended state;
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
interruptive connection control unit for receiving the interruptive connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the interruptive connection request information an optional first extension in the extensions to the communications being established, instructing the exchange unit to hold one of communicating terminal units, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the interruptive connection request information, and instructing said extension termination unit to connect the first and second extensions.
1 Assignment
0 Petitions
Accused Products
Abstract
When a telephone a belonging to an office a calls up a telephone b belonging to an office b, a subscriber of the telephone a operates a WS a connected to a computer network and edits camp-on request information when the telephone b is busy. The camp-on request information is transferred from the WS a to a CTI server b belonging to the office b connected to the computer network. The CTI server unit b performs camp-on control between the telephone b belonging to the office b and the telephone a belonging to the office a by controlling a private branch exchange b based on a schedule corresponding to the received camp-on request information.
87 Citations
37 Claims
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1. A computer telephony integration control system for performing computer telephony integration control to control a connection of an exchange line terminated by an exchange unit, comprising:
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a computer telephony integration client unit for transmitting computer telephony integration control request information for use in requesting the computer telephony integration control; and
a computer telephony integration server unit, connected to a computer network accessible by said computer telephony integration client unit, for receiving the computer telephony integration control request information from said computer telephony integration client unit, and performing the computer telephony integration control on the exchange unit according to the computer telephony integration control request information, wherein said computer telephony integration control request information is interruptive connection request information for use in requesting an interruptive connection to communications which have already been connected with one of communicating terminal units set in a suspended state;
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
interruptive connection control unit for receiving the interruptive connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the interruptive connection request information an optional first extension in the extensions to the communications being established, instructing the exchange unit to hold one of communicating terminal units, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the interruptive connection request information, and instructing said extension termination unit to connect the first and second extensions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
said computer telephony integration server unit comprises: first communications control unit for communicating the computer telephony integration control request information and information relating to the computer telephony integration control request information with said computer telephony integration client unit through the computer network;
computer telephony integration control execution unit for receiving the computer telephony integration control request information from said computer telephony integration client unit through the computer network and said first communications control unit, generating exchange request information for use in requesting the exchange unit to perform the computer telephony integration control according to the computer telephony integration control request information, and performing the computer telephony integration control on the exchange unit based on the generated information; and
exchange-unit communications unit for communicating with the exchange unit the exchange request information transmitted by said computer telephony integration control execution unit and information relating to the exchange request information.
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3. The system according to claim 1, wherein
said computer telephony integration client unit comprises: -
computer telephony integration control request information editing unit for editing computer telephony integration control request information for use in requesting the computer telephony integration control; and
second communications control unit for communicating the computer telephony integration control request information and information relating to the computer telephony integration control request information with said computer telephony integration server unit through the computer network.
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4. The system according to claim 1, wherein
said computer telephony integration control request information contains information specifying issue/non-issue of a result notification and information specifying a monitor time; - and
when information specifying issue of the result notification is set in the computer telephony integration control request information, said computer telephony integration server unit returns a notification as to whether or not the computer telephony integration control has been successfully performed within the monitor time set in the computer telephony integration control request information.
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5. The system according to claim 1, wherein
said computer telephony integration control request information is additional connection request information for use in requesting an additional connection to communications which have already been connected; -
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
additional connection control unit for receiving the additional connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the additional connection request information an optional first extension in the extensions during the communications being established, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the additional connection request information, and instructing said extension termination unit to connect the first and second extensions.
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6. The system according to claim 1, wherein
said computer telephony integration control request information is transfer control request information for use in requesting a call transfer entry or release for an optional destination terminal unit; - and
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
transfer connection control unit for entering or releasing transfer control information for the optional destination terminal unit according to the transfer control request information when the transfer control request information is received from said computer telephony integration client unit through a computer network, instructing the exchange unit according to the transfer control request information to output a destination specification request for requesting the specification of a destination when a call is issued to the optional destination terminal unit, instructing the exchange unit to specify a first optional extension in the extensions as the call destination unit when the destination specification request is output from the exchange unit, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the transfer connection request information, and instructing said extension termination unit to connect the first and second extensions.
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7. The system according to claim 1, wherein
said computer telephony integration control refers to two-point connection control to connect a source terminal unit capable of issuing a call from the exchange unit to a destination terminal unit. -
8. The system according to claim 7, wherein
said two-point connection control is periodically performed until the destination terminal unit answers. -
9. The system according to claim 7, wherein
said two-point connection control is performed upon receipt of a call release notification indicating that the destination terminal unit is ready. -
10. The system according to claim 1, wherein
said source terminal unit and said destination terminal unit communicate with each other through the exchange unit and a switching network to which the exchange unit is connected. -
11. The system according to claim 1, wherein
said source terminal unit and said destination terminal unit are connected to the exchange unit and communicate with each other through an extension network controlled by the exchange unit. -
12. The exchange unit used in the computer telephony integration control system according to claim 1.
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13. A computer telephony integration control system for performing computer telephony integration control to control a connection of an exchange line terminated by an exchange unit, comprising:
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a computer telephony integration client unit for transmitting computer telephony integration control request information for use in requesting the computer telephony integration control; and
a computer telephony integration server unit, connected to a computer network accessible by said computer telephony integration client unit, for receiving the computer telephony integration control request information from said computer telephony integration client unit in an area under control of said computer telephony integration server unit, performing the computer telephony integration control on the exchange unit according to the computer telephony integration control request information when the computer telephony integration control request information is to be processed by said computer telephony integration server unit, and transferring the computer telephony integration control request information to another computer telephony integration server unit which is to process the computer telephony integration control request information when the computer telephony integration control request information is not to be processed by said computer telephony integration server unit, wherein said computer telephony integration control request information is interruptive connection request information for use in requesting an interruptive connection to communications which have already been connected with one of communicating terminal units set in a suspended state;
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
interruptive connection control unit for receiving the interruptive connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the interruptive connection request information an optional first extension in the extensions to the communications being established, instructing the exchange unit to hold one of communicating terminal units, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the interruptive connection request information, and instructing said extension termination unit to connect the first and second extensions. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
a computer telephony integration database unit for storing, for each destination number, host address information in the computer network of the computer telephony integration server unit for processing the computer telephony integration control request information containing the destination number, wherein when said computer telephony integration server unit is not to process the computer telephony integration control request information, said computer telephony integration server unit obtains host address information corresponding to another computer telephony integration server unit which is to process the computer telephony integration control request information by accessing said computer telephony integration database unit based on a destination number contained in the computer telephony integration control request information, and transmits the computer telephony integration control request information to a destination according to the host address information.
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15. The system according to claim 13, wherein
said computer telephony integration server unit comprises: -
a first communications control unit for communicating the computer telephony integration control request information and information relating to the computer telephony integration control request information with said computer telephony integration client unit through the computer network;
a computer telephony integration control execution unit for receiving the computer telephony integration control request information from said computer telephony integration client unit through the computer network and said first communications control unit, generating exchange request information for use in requesting the exchange unit to perform the computer telephony integration control according to the computer telephony integration control request information, and performing the computer telephony integration control on the exchange unit based on the generated information; and
an exchange-unit communications unit for communicating with the exchange unit the exchange request information transmitted by said computer telephony integration control execution unit and information relating to the exchange request information.
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16. The system according to claim 13, wherein
said computer telephony integration client unit comprises: -
computer telephony integration control request information editing unit for editing computer telephony integration control request information for use in requesting the computer telephony integration control; and
a second communications control unit for communicating the computer telephony integration control request information and information relating to the computer telephony integration control request information with said computer telephony integration server unit through the computer network.
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17. The system according to claim 13, wherein
said computer telephony integration control request information contains information specifying issue/non-issue of a result notification and information specifying a monitor time; - and
when information specifying issue of the result notification is set in the computer telephony integration control request information, said computer telephony integration server unit returns a notification as to whether or not the computer telephony integration control has been successfully performed within the monitor time set in the computer telephony integration control request information.
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18. The system according to claim 13, wherein
said computer telephony integration control request information is additional connection request information for use in requesting an additional connection to communications which have already been connected; -
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
additional connection control unit for receiving the additional connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the additional connection request information an optional first extension in the extensions during the communications being established, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the additional connection request information, and instructing said extension termination unit to connect the first and second extensions.
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19. The system according to claim 13, wherein
said computer telephony integration control request information is transfer control request information for use in requesting a call transfer entry or release for an optional destination terminal unit; - and
said computer telephony integration server unit comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
transfer connection control unit for entering or releasing transfer control information for the optional destination terminal unit according to the transfer control request information when the transfer control request information is received from said computer telephony integration client unit through a computer network, instructing the exchange unit according to the transfer control request information to output a destination specification request for requesting the specification of a destination when a call is issued to the optional destination terminal unit, instructing the exchange unit to specify a first optional extension in the extensions as the call destination unit when the destination specification request is output from the exchange unit, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the transfer connection request information, and instructing said extension termination unit to connect the first and second extensions.
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20. The system according to claim 13, wherein
said computer telephony integration control refers to two-point connection control to connect a source terminal unit capable of issuing a call from the exchange unit to a destination terminal unit. -
21. The system according to claim 20, wherein
said two-point connection control is periodically performed until the destination terminal unit answers. -
22. The system according to claim 20, wherein
said two-point connection control is performed upon receipt of a call release notification indicating that the destination terminal unit is ready. -
23. The system according to claim 13, wherein
said source terminal unit and said destination terminal unit communicate with each other through the exchange unit and a switching network to which the exchange unit is connected. -
24. The system according to claim 13, wherein
said source terminal unit and said destination terminal unit are connected to the exchange unit and communicate with each other through an extension network controlled by the exchange unit. -
25. The exchange unit used in the computer telephony integration control system according to claim 13.
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26. A computer telephony integration server unit for receiving computer telephony integration control request information from a computer telephony integration client unit, and performing computer telephony integration control to control a connection of an exchange line which terminates an exchange unit according to the computer telephony integration control request information, comprising:
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a first communications control unit for communicating the computer telephony integration control request information and information relating to the computer telephony integration control request information with said computer telephony integration client unit through a computer network;
computer telephony integration control execution unit for receiving the computer telephony integration control request information from said computer telephony integration client unit through the computer network and said first communications control unit, generating exchange request information for use in requesting the exchange unit to perform the computer telephony integration control according to the computer telephony integration control request information, and performing the computer telephony integration control on the exchange unit based on the generated information; and
exchange-unit communications unit for communicating with the exchange unit the exchange request information transmitted by said computer telephony integration control execution unit and information relating to the exchange request information, wherein said computer telephony integration control request information is interruptive connection request information for use in requesting an interruptive connection to communications which have already been connected with one of communicating terminal units set in a suspended state;
said computer telephony integration server unit further comprises;
an extension termination unit for terminating two or more extensions connected to said exchange unit; and
interruptive connection control unit for receiving the interruptive connection request information from said computer telephony integration client unit through the computer network, instructing the exchange unit to connect according to the interruptive connection request information an optional first extension in the extensions to the communications being established, instructing the exchange unit to hold one of communicating terminal units, instructing the exchange unit to connect a second extension which is another optional extension of the extensions to a terminal unit specified according to the interruptive connection request information, and instructing said extension termination unit to connect the first and second extensions. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33)
said computer telephony integration control request information contains information specifying issue/non-issue of a result notification and information specifying a monitor time; - and
when information specifying issue of the result notification is set in the computer telephony integration control request information, said computer telephony integration server unit returns a notification as to whether or not the computer telephony integration control has been successfully performed within the monitor time set in the computer telephony integration control request information.
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28. The system according to claim 26, wherein
said computer telephony integration control refers to two-point connection control to connect a source terminal unit capable of issuing a call from the exchange unit to a destination terminal unit. -
29. The system according to claim 28, wherein
said two-point connection control is periodically performed until the destination terminal unit answers. -
30. The system according to claim 28, wherein
said two-point connection control is performed upon receipt of a call release notification indicating that the destination terminal unit is ready. -
31. The system according to claim 26, wherein
said source terminal unit and said destination terminal unit communicate with each other through the exchange unit and a switching network to which the exchange unit is connected. -
32. The system according to claim 26, wherein
said source terminal unit and said destination terminal unit are connected to the exchange unit and communicate with each other through an extension network controlled by the exchange unit. -
33. The exchange unit used in the computer telephony integration control system according to claim 26.
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34. A computer telephony integration control system for performing computer telephony integration control to control a connection of an exchange line terminated by an exchange unit, comprising:
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a computer telephony integration client unit for transmitting through a computer network computer telephony integration control request information for use in requesting the computer telephony integration control to control a connection of an exchange line terminated by an exchange unit; and
a computer telephony integration server unit, connected to the computer network accessible by said computer telephony integration client unit, for receiving the computer telephony integration control request information from said computer telephony integration client unit, said computer telephony integration server unit operatively coupled to the exchange unit and performing the computer telephony integration control on the exchange unit according to the computer telephony integration control request information. - View Dependent Claims (35)
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36. A computer telephony integration control system for performing computer telephony integration control to control a connection of an exchange line terminated by an exchange unit, comprising:
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a computer telephony integration client unit for transmitting through a computer network computer telephony integration control request information for use in requesting the computer telephony integration control to control a connection of an exchange line terminated by an exchange unit; and
a computer telephony integration server unit, connected to the computer network accessible by said computer telephony integration client unit, for receiving the computer telephony integration control request information from said computer telephony integration client unit in an area under control of said computer telephony integration server unit, said computer telephony integration server unit operatively coupled to the exchange unit and performing the computer telephony integration control on the exchange unit according to the computer telephony integration control request information when the computer telephony integration control request information is to be processed by said computer telephony integration server unit, and transferring the computer telephony integration control request information to another computer telephony integration server unit which is to process the computer telephony integration control request information when the computer telephony integration control request information is not to be processed by said computer telephony integration server unit.
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37. A computer telephony integration server unit for receiving computer telephony integration control request information from a computer telephony integration client unit, and performing computer telephony integration control to control a connection of an exchange line, which terminates to an exchange unit, according to the computer telephony integration control request information, comprising:
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a first communication control unit for communicating through a computer network with said computer telephony integration client unit, the communication including the computer telephony integration control request information and information relating to the computer telephony integration control request information;
computer telephony integration control execution unit for receiving the computer telephony integration control request information from said computer telephony integration client unit through the computer network and said first communications control unit, generating exchange request information for use in requesting the exchange unit to perform the computer telephony integration control according to the computer telephony integration control request information, and performing the computer telephony integration control on the exchange unit to control a connection of an exchange line based on the generated information; and
exchange-unit communications unit for communicating with the exchange unit the exchange request information transmitted by said computer telephony integration control execution unit and information relating to the exchange request information.
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Specification