Method and system for ordering a telecommunication service

• US 6,760,409 B1
• Filed: 01/21/2000
• Issued: 07/06/2004
• Est. Priority Date: 10/01/1997
• Status: Expired due to Term

• Current Assignee: SBC Properties, L.P.
• Original Assignee: SBC Properties, L.P.
• Inventors: Dunny, Gregory John, Lipton, Marc Ira
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US09/490,018
• Time in Patent Office: 1,628 Days
• Field of Search: 379/67.1, 379/72, 379/76, 379/88.05, 379/88.06, 379/88.13, 379/88.17, 379/88.18, 379/93.12, 379/93.23, 379/114.01, 379/114.05, 379/201.01, 379/201.02, 379/201.03, 379/201.12, 379/207.11, 379/265.01, 379/265.09, 379/266.07
• US Class Current: 379/67.1
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A method of providing a session for ordering a telecommunication service includes receiving a telecommunication call for ordering the telecommunication service, communicating a prerecorded terms and conditions message for the telecommunication service to an individual ordering the telecommunication service, and receiving a reply message to the terms and conditions message from the individual. The prerecorded terms and conditions message is communicated to the individual and the reply message is received during the telecommunication call. A system for providing the session is disclosed.

Claims

1. A method comprising:

receiving an order for a telecommunication service within a telecommunication call; and

creating and maintaining a record of the order in a database, the record including a recorded audio representation of at least a portion of the telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract,

wherein the step of creating the record is performed at least in part by a processor connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.

2. The method of claim 1 wherein the recorded audio representation includes a digitally recorded representation of at least the portion of the telecommunication call in which the individual affirmatively accepts the terms and conditions contract.

3. The method of claim 1 wherein the record further includes calling party identification for the telecommunication call.

4. The method of claim 1 wherein the record further includes information identifying a subscriber of the telecommunication service.

5. The method of claim 1 wherein the record further includes information identifying the telecommunication service.

6. A method comprising:

receiving an order for a telecommunication service within a telecommunication call; and

creating and maintaining a record of the order in a database, the record including a recorded audio representation of a substantially entire portion of the telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract,

wherein the step of creating the record is performed at least in part by a processor connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.

7. The method of claim 6 wherein the recorded audio representation includes a digitally recorded representation of the entire portion of the telecommunication call.

8. The method of claim 6 wherein the record further includes calling party identification for the telecommunication call.

9. The method of claim 6 wherein the record further includes information identifying a subscriber of the telecommunication service.

10. The method of claim 6 wherein the record further includes information identifying the telecommunication service.

11. A database comprising a record of an order for a telecommunication service, the record including a recorded audio representation of at least a portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,

wherein a processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.

12. The database of claim 11 wherein the recorded audio representation includes a digitally recorded representation of at least the portion of the telecommunication call in which the individual affirmatively accepts the terms and conditions contract.

13. The database of claim 11 wherein the record further includes calling party identification for the telecommunication call.

14. The database of claim 11 wherein the record further includes information identifying a subscriber of the telecommunication service.

15. The database of claim 11 wherein the record further includes information identifying the telecommunication service.

16. A database comprising a record of an order for a telecommunication service, the record including a recorded audio representation of a substantially entire portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,

wherein a processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.

17. The database of claim 16 wherein the recorded audio representation includes a digitally recorded representation of the entire portion of the telecommunication call.

18. The database of claim 16 wherein the record further includes calling party identification for the telecommunication call.

19. The database of claim 16 wherein the record further includes information identifying a subscriber of the telecommunication service.

20. The database of claim 16 wherein the record further includes information identifying the telecommunication service.

21. A computer-readable medium whose contents direct a processor to create and maintain, in a database, a record of an order for a telecommunication service, the record including a recorded audio representation of at least a portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,

wherein the processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.

22. The computer readable medium of claim 21 wherein the recorded audio representation includes a digitally recorded representation of at least the portion of the telecommunication call in which the individual affirmatively accepts the terms and conditions contract.

23. The computer readable medium of claim 21 wherein the record further includes calling party identification for the telecommunication call.

24. The computer readable medium of claim 21 wherein the record further includes information identifying a subscriber of the telecommunication service.

25. The computer readable medium of claim 21 wherein the record further includes information identifying the telecommunication service.

26. A computer-readable medium whose contents direct a processor to create and maintain, in a database, a record of an order for a telecommunication service, the record including a recorded audio representation of a substantially entire portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,

wherein the processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.

27. The computer readable medium of claim 26 wherein the recorded audio representation includes a digitally recorded representation of the entire portion of the telecommunication call.

28. The computer readable medium of claim 26 wherein the record further includes calling party identification for the telecommunication call.

29. The computer readable medium of claim 26 wherein the record further includes information identifying a subscriber of the telecommunication service.

30. The computer readable medium of claim 26 wherein the record further includes information identifying the telecommunication service.