Method and system for ordering a telecommunication service
First Claim
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1. A method comprising:
- receiving an order for a telecommunication service within a telecommunication call; and
creating and maintaining a record of the order in a database, the record including a recorded audio representation of at least a portion of the telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract, wherein the step of creating the record is performed at least in part by a processor connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.
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Abstract
A method of providing a session for ordering a telecommunication service includes receiving a telecommunication call for ordering the telecommunication service, communicating a prerecorded terms and conditions message for the telecommunication service to an individual ordering the telecommunication service, and receiving a reply message to the terms and conditions message from the individual. The prerecorded terms and conditions message is communicated to the individual and the reply message is received during the telecommunication call. A system for providing the session is disclosed.
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Citations
30 Claims
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1. A method comprising:
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receiving an order for a telecommunication service within a telecommunication call; and
creating and maintaining a record of the order in a database, the record including a recorded audio representation of at least a portion of the telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract, wherein the step of creating the record is performed at least in part by a processor connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium. - View Dependent Claims (2, 3, 4, 5)
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6. A method comprising:
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receiving an order for a telecommunication service within a telecommunication call; and
creating and maintaining a record of the order in a database, the record including a recorded audio representation of a substantially entire portion of the telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract, wherein the step of creating the record is performed at least in part by a processor connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium. - View Dependent Claims (7, 8, 9, 10)
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11. A database comprising a record of an order for a telecommunication service, the record including a recorded audio representation of at least a portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,
wherein a processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.
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16. A database comprising a record of an order for a telecommunication service, the record including a recorded audio representation of a substantially entire portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,
wherein a processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.
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21. A computer-readable medium whose contents direct a processor to create and maintain, in a database, a record of an order for a telecommunication service, the record including a recorded audio representation of at least a portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,
wherein the processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.
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26. A computer-readable medium whose contents direct a processor to create and maintain, in a database, a record of an order for a telecommunication service, the record including a recorded audio representation of a substantially entire portion of a telecommunication call which documents that an individual has affirmatively accepted a terms and conditions contract for the telecommunication service,
wherein the processor is connected with a storage medium and with the database, and wherein the terms and conditions contract is stored in the storage medium.
Specification