Integrated customer interface system for communications network management
First Claim
Patent Images
1. An integrated customer interface system for communications network management, said system comprising:
- at least one web server for managing client sessions over the internet, said session management including client validation and session encryption and decryption; and
at least one dispatch server for communicating with said web server and a plurality of system resources, said dispatch server providing verification of system access and proxy generation for interactive communications after client entitlements have been verified;
said plurality of system resource providing communications network management for said client, each of said system resources responsive to a request to generate client data or instructions for communications network management, wherein said web server is configured to;
provide a client with information regarding the client'"'"'s 800 number service, receive commands associated with managing the client'"'"'s 800 number service from the client via a web browser, and provide the client with network communications and traffic information associated with the client'"'"'s network communications services.
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Abstract
A network management system allows a customer to manage communications services using a web server that communicates with a client web browser. The client is able to view information associated with various communications systems and services via the client web browser. The client is also able to submit requests for changes in service to the web server.
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Citations
11 Claims
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1. An integrated customer interface system for communications network management, said system comprising:
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at least one web server for managing client sessions over the internet, said session management including client validation and session encryption and decryption; and
at least one dispatch server for communicating with said web server and a plurality of system resources, said dispatch server providing verification of system access and proxy generation for interactive communications after client entitlements have been verified;
said plurality of system resource providing communications network management for said client, each of said system resources responsive to a request to generate client data or instructions for communications network management, wherein said web server is configured to;
provide a client with information regarding the client'"'"'s 800 number service, receive commands associated with managing the client'"'"'s 800 number service from the client via a web browser, and provide the client with network communications and traffic information associated with the client'"'"'s network communications services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
provide the client an interface for specifying a routing plan number.
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10. The integrated customer interface system of claim 9, wherein the web server is further configured to:
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receive a routing plan number from the client, and verify that the client has privileges for the received routing plan number.
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11. The integrated customer interface system of claim 10, wherein the web server is further configured to:
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provide the client an interface for selecting a routing plan, and provide at least one of a hierarchical tree representation and a spreadsheet view of the selected routing plan.
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Specification