Printer diagnostics method

• US 6,763,482 B2
• Filed: 06/19/2001
• Issued: 07/13/2004
• Est. Priority Date: 06/19/2001
• Status: Expired due to Fees

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Bernklau-halvor, David I.
• Primary Examiner(s): Beausoliel, Robert
• Assistant Examiner(s): Wilson, Yolanda L
• Application Number:
  US09/886,449
• Publication Number:
  US 20020194536A1
• Time in Patent Office: 1,120 Days
• Field of Search: 714/25, 714/26, 714/44, 714/57, 714/48, 714/46, 347/19
• US Class Current: 714/25
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: G03G 2215/00109 Remote control of apparatus, e.g. by a host

Abstract

A method of diagnosing a printer includes performing a series of parametric tests on the printer at the time of manufacture to generate a set of baseline values for the printer and storing the baseline results. The baseline results may be stored remotely or with the printer, or both. A set of maximum parametric test variations for the printer type is generated, such that each maximum parametric test variation is associated with a particular printer fault event. At the time of a suspected printer fault, the same parametric tests are performed and a set of suspected fault values generated. The difference between the suspected fault value and the baseline value is calculated for each parametric test. If the difference for a particular parametric test is greater than the maximum parametric test variation for that particular parametric test, the print fault event associated with the parametric test value may be indicated.

Claims

1. A method of diagnosing a printer, wherein the printer is one of a particular type, comprising:

performing a series of parametric tests on the printer at the time of manufacture to generate a set of baseline values for the printer;

storing the baseline results;

generating a set of maximum parametric test variations for the printer type such that each maximum parametric test variation is associated with a particular printer fault event;

performing the series of parametric tests on the printer at a time of a suspected printer fault to generate a set of suspected fault values;

calculating, for each of the parametric tests, the difference between the suspected fault value and the baseline value;

wherein, if the difference for a particular parametric test is greater than the maximum parametric test variation for that particular parametric test, the particular print fault event associated with the parametric test variation may be indicated.

2. The method of claim 1, wherein the baseline results are stored remotely from the printer.

3. The method of claim 1, wherein the printer includes software for performing the parametric testing.

4. The method of claim 3, wherein the step of performing the series of parametric tests at the time of a suspected printer fault is performed by remotely accessing the printer.

5. The method of claim 1, further comprising:

storing the set of suspected fault values for the printer.

6. The method of claim 1, wherein the set of maximum parametric test variations is generated in accordance with the following:

providing at least one other printer of the same printer type;

performing at least one parametric test on the other printer at the time of manufacture to generate a baseline value for that parametric test for the other printer;

causing a fault of a known type in the other printer;

performing the parametric test on the other printer to generate a fault value;

calculating the difference between the fault value and the baseline value;

associating the difference with the fault of the known type.

7. The method of claim 6, further comprising:

providing a plurality of printer of the same type;

repeating the subsequent steps for each of the plurality of printers;

averaging the differences for the plurality of printers; and

associating the average difference with the fault of the known type.