Method and system for call answering

• US 6,768,789 B1
• Filed: 11/22/2000
• Issued: 07/27/2004
• Est. Priority Date: 07/07/2000
• Status: Expired due to Fees

• Current Assignee: Quarterhill Inc. (f/k/a Wi-LAN Inc.)
• Original Assignee: SOMA Networks Incorporated
• Inventors: Wilk, Daniel
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US09/717,210
• Time in Patent Office: 1,343 Days
• Field of Search: 379/671, 379/69, 379/71, 379/76, 379/88.04, 379/88.11, 379/88.12, 379/88.14, 379/88.15, 379/88.16, 379/88.19, 379/88.2, 379/88.21, 379/201.06, 379/201.07, 379/201.08, 379/201.1, 379/207.12, 379/211.02, 379/212.01
• US Class Current: 379/67.1
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

The present invention provides a novel system, method and apparatus for answering a telephone call. In one aspect of the invention, there is provided a system for call answering that includes a switch for connecting a telephony device to incoming calls received from callers connected to the switch via a telephone network. The switch is also connected to a processing unit and a storage device that contains a plurality of pre-recorded messages. When a callee at the telephony device receives an incoming call during a meeting (or at some other inconvenient time) and yet the callee wishes to respond to the caller, then the callee can provide (via a keypad on the telephony device) message selection criteria to the processing unit. The processing unit can then assemble an outgoing message based on the message selection critiera. The message is assembled from from the plurality of messages saved on the storage device. Having assembled the message, the processing unit can then play that outgoing message to the caller. In this manner, the callee is afforded a way to discretely respond to the caller without having to interrupt the meeting (or other activity that makes it inconvenient for the callee to answer the call.)

Claims

1. A system for responding to an incoming telephone call, comprising:

a switching device for receiving said incoming telephone call from a caller, said switching device operable to selectively transmit a notification of said incoming telephone call over a single communications link and further operable to selectively connect said incoming call over said same single communication link;

a telephony-interface device, operable to receive said notification of said incoming telephone call and to be connected to said incoming telephone call over said same single communication link, said telephony-interface device further operable to gather at least one input value from a callee after receiving said notification and transmit said at least one input value over said same single communication link;

a storage device for storing a plurality of pre-composed messages, each of said plurality of pre-composed messages including at least one argument portion; and

a processing unit connected to said storage device and said telephony-interface device via said switching device, said processing unit operable to determine the identity of the caller and assemble an outgoing message based upon said identity of said caller, said outgoing message being a selected one of said plurality of pre-composed messages and where said at least one argument portion is determined by said at least one input value transmitted from said telephony-interface device over said same single communication link.

2. The system of claim 1 wherein the value for said at least one argument portion in said outgoing message comprises a numeric value selected on said telephony-interface device.

3. The system of claim 2, wherein said telephony-interface device generates a reminder signal after a period of time equal to said value of said at least one argument portion.

4. The system of claim 1 wherein said telephony-interface device comprises a keypad.

5. The system of claim 4 wherein the value for said at least one argument portion in said outgoing message comprises a word string wherein said word string is selected from a plurality of possible word strings located on said storage device, where each word string is associated with a possible input value on said telephony-interface device.

6. The system of claim 5, wherein said word string is assembled into said outgoing message using a recorded audio message of said word string.

7. The system of claim 5, wherein said word string is assembled into said outgoing message using a text-to-speech generator.

8. The system of claim 1, wherein said telephony-interface device comprises a mouthpiece and said value for said at least one argument portion is dictated.

9. The system of claim 1, wherein said outgoing message is recorded in a log entry.

10. The system of claim 1, wherein each of said plurality of pre-composed messages has at least two different argument portions, each said argument portion being determined by a respective input value input by a user of said telephony interface device.

11. The system of claim 1, having more than two pre-composed messages and wherein at least a first pre-composed message has at least one different argument portion than at least a second pre-composed message.

12. The system of claim 1 wherein said telephony-interface device after receiving said notification is further operable to gather at least one input value from said callee in response to at least one prompt provided to said callee and transmit said at least one input value over said communication link.

13. The system of claim 12, wherein based upon said identity of said caller a different sub-set of said plurality of pre-composed messages is offered to said callee.

14. The system of claim 1 wherein if said processing unit is unable to determine the identity of said caller, then said processing unit is operable in response to said at least one input value transmitted from said telephony-interface device to selectively prompt said caller to leave a message for said callee.

15. The system of claim 1 wherein:

each of said plurality of pre-composed messages is stored in at least one language; and

said processing unit is operable to assemble an outgoing message in a desired language of said caller if said pre-composed message is stored in more than one language.

16. The system of claim 1 wherein the single communications link is a wireless link based on any wireless protocol.

17. The system of claim 16 wherein the wireless protocol is one of TDMA, FDMA, CDMA, and GSM.

18. A processing unit for use in a call-answer system that includes:

a switching device for receiving an incoming telephone call from a caller, said switching device operable to selectively transmit a notification of the incoming telephone call over a single communications link and further operable to selectively connect the incoming call over the same single communication link;

a telephony-interface device, operable to receive the notification of the incoming telephone call and to be connected to the incoming telephone call over the same single communication link, said telephony-interface device further operable to gather at least one input value from a callee and transmit the at least one input value over the same single communication link;

a storage device for storing a plurality of pre-composed messages, each of the plurality of pre-composed messages including at least one argument portion; and

said processing unit connected to said storage device and said telephony-interface device via said switching device,

said processing unit operable to determine the identity of the caller and to transmit a notification of said incoming call over a single communications link to a telephony-interface device, including the identity of said caller in said notification, and if a response is received from said telephony-interface device over said same single communications link that indicates that a user of the telephony-interface device wishes to receive said incoming call, then connecting said incoming call to said telephony-interface device over said same single communications link, but otherwise assembling an outgoing message based upon said identity, said outgoing message being selected from a plurality of pre-composed messages and where at least one argument portion of the selected pre-composed message is determined by a user of the said telephony-interface device after receiving said notification of said incoming call.

19. The processing unit of claim 18 wherein the single communications link is a wireless link based on any wireless protocol.

20. The processing unit of claim 19 wherein the wireless protocol is one of TDMA, FDMA, CDMA, and GSM.

21. A method for handling an incoming call in a call-answer system, said method comprising the steps of:

defining a plurality of pre-composed messages associated with at least one caller identity, each of said plurality of pre-composed messages including at least one argument portion;

receiving the incoming telephone call from a caller;

determining the identity of said caller;

selecting one of said plurality of pre-composed messages based upon the identity of said caller;

transmitting a notification of said incoming telephone call over a single communications link to a telephony-interface device, including the identity of said caller in said notification; and

if a response is received from said telephony-interface device over said same single communications link that indicates that a user of the telephony-interface device wishes to receive said incoming call, then connecting said incoming call to said telephony-interface device over said same single communications link, but otherwise assembling an outgoing message from the selected pre-composed message, where a value selected on said telephony-interface is the value for said at least one argument portion and outputting said outgoing message to said caller.

22. The method of claim 21 wherein the value for said at least one argument portion in said outgoing message comprises a numeric value selected on said telephony-interface device.

23. The method of claim 22, wherein said telephony-interface device generates a reminder signal after a period of time equal to said value of said at least one argument portion.

24. The method of claim 21 wherein said telephony-interface device comprises a keypad.

25. The method of claim 24 wherein the value for said at least one argument portion in said outgoing message comprises a word string, wherein said word string is selected from a plurality of possible word strings located on said storage device, where each word string is associated with a potential input value.

26. The method of claim 25, wherein said word string is assembled into said outgoing message using a recorded audio message of said word string.

27. The method of claim 25 wherein said word string is assembled into said outgoing message using a text-to-speech generator.

28. The method of claim 21, wherein said telephony-interface device comprises a mouthpiece.

29. A system for responding to incoming telephone calls, comprising:

a telephony-interface device for transmitting and receiving data over a single communications link and enabling a user to conduct telephone calls over the same single communications link and to input data for transmission over the same single communications link;

a switching device connected to a telephone network for receiving an incoming telephone call from a caller over the telephone network, selectively transmitting notification of the receipt of the incoming telephone call via the same single communications link to said telephony-interface device, selectively connecting the incoming telephone call to said telephony-interface device via the same single communications link, and selectively transmitting outgoing messages to the caller;

a storage device for storing a plurality of pre-composed messages, each of the pre-composed messages including at least one argument portion; and

a processing unit connected to said storage device and to said switching device, said processing unit operable to determine the identity of the caller and to assemble for transmission by said switching device to the caller an outgoing message based upon the identity of the caller, the outgoing message being a selected one of the plurality of pre-composed messages and where the argument portion or portions are determined by data inputted by the user of said telephony-interface device and transmitted from said telephony-interface device to said switching device via the same single communications link.

30. The system of claim 29 wherein the single communications link is a wireless link based on any wireless protocol.

31. The system of claim 30 wherein the wireless protocol is one of TDMA, FDMA, CDMA, and GSM.

32. A system for responding to an incoming telephone call, comprising:

a switching device for receiving said incoming telephone call from a caller, said switching device operable to selectively transmit a notification of said incoming telephone call over a single communications link and further operable to selectively connect said incoming call over said same single communication link;

a telephony-interface device, operable to receive said notification of said incoming telephone call and to be connected to said incoming telephone call over said same single communication link, said telephony-interface device further operable to gather at least one input value from a callee and transmit said at least one input value over said same single communication link;

a storage device for storing a plurality of pre-composed messages, each of said plurality of pre-composed messages including at least one argument portion; and

a processing unit connected to said storage device and said telephony-interface device via said switching device, said processing unit operable to determine the identity of the caller and assemble an outgoing message based upon said identity of said caller, said outgoing message being a selected one of said plurality of pre-composed messages and where said at least one argument portion is determined by said at least one input value.

33. The system of claim 32 wherein the single communications link is a wireless link based on any wireless protocol.

34. The system of claim 33 wherein the wireless protocol is one of TDMA, FDMA, CDMA, and GSM.