Methods and systems for data collection and processing in association with service performed in a telecommunications system
First Claim
1. A method for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system, said method comprising the steps of:
- accessing an access device operatively connected to a technician server of said telecommunications system;
displaying at least one screen on said access device, said screen adapted to receive data collected in association with said service performed at said customer service location, wherein said service performed at said customer service location includes digital subscriber line service;
completing said screen with at least a portion of said collected data;
transmitting said completed screen to said technician server; and
comparing at least one creation date for data in said access device with at least one corresponding creation date for said data in an administration system of said telecommunications system.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. One method embodiment includes the steps of: accessing an access device operatively connected to a technician server of the telecommunications system; displaying at least one screen on the access device, wherein the screen is adapted to receive data collected in association with the service performed at the customer location; completing the screen with at least a portion of the collected data; and, transmitting the completed screen to the technician server. Computer-readable media embodiments of the present methods are also provided. One system embodiment includes at least one access device operatively associated with a technician server. The access device is configured to display at least one screen adapted to receive data collected in association with the service performed at the customer location. The access device is also configured to complete the screen with the collected data. In addition, the technician server is configured to receive at least one completed screen.
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Citations
22 Claims
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1. A method for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system, said method comprising the steps of:
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accessing an access device operatively connected to a technician server of said telecommunications system;
displaying at least one screen on said access device, said screen adapted to receive data collected in association with said service performed at said customer service location, wherein said service performed at said customer service location includes digital subscriber line service;
completing said screen with at least a portion of said collected data;
transmitting said completed screen to said technician server; and
comparing at least one creation date for data in said access device with at least one corresponding creation date for said data in an administration system of said telecommunications system. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system, said system comprising:
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at least one access device operatively associated with a technician server, said access device configured to display at least one screen adapted to receive data collected in association with said service performed at said customer service location, said access device configured to complete said screen with said collected data, wherein said service performed at said customer service location includes digital subscriber line service, said technician server configured to receive at least one said completed screen, and said technician server configured to compare at least one creation date for data in said access device with at least one corresponding creation date for said data in an administration system of said telecommunications system. - View Dependent Claims (8, 9, 10)
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11. A computer-readable medium containing instructions for assisting a computer system to perform a method for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system, said method comprising the steps of:
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accessing an access device operatively connected to a technician server of said telecommunications system;
displaying at least one screen on said access device, said screen adapted to receive data collected in association with said service performed at said customer service location, wherein said service performed at said customer service location includes digital subscriber line service;
completing said screen with at least a portion of said collected data;
transmitting said completed screen to said technician server; and
comparing at least one creation date for data in said access device with at least one corresponding creation date for said data in an administration system of said telecommunications system. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A system for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system, said system comprising:
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access means operatively connected to a server means of said telecommunications system;
means for displaying at least one data collection means on said access means, said data collection means adapted to receive data collected in association with said service performed at said customer service location, wherein said service performed at said customer service location includes digital subscriber line service;
means for completing said data collection means with at least a portion of said collected data;
means for transmitting said completed data collection means to said server; and
means for comparing at least one creation date for data in said access means with at least one corresponding creation date for said data in an administration means of said telecommunications system. - View Dependent Claims (18, 19, 20, 21, 22)
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Specification