System and method of dispatching an individual in a transaction establishment

• US 6,774,765 B1
• Filed: 06/18/1998
• Issued: 08/10/2004
• Est. Priority Date: 06/18/1998
• Status: Expired due to Term

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Goodwin, III, John C.
• Primary Examiner(s): ZIMMERMAN, BRIAN A
• Application Number:
  US09/099,546
• Time in Patent Office: 2,245 Days
• Field of Search: 340/825.44, 340/825.49, 340/571, 340/572, 340/539, 340/573.1, 340/825.08, 340/825.21, 340/825.47, 340/825.45, 340/10.1, 340/989, 340/10.32, 340/577, 340/10.4, 342/51, 342/457, 455/38.1, 455/38.2
• US Class Current: 340/7.28
• CPC Class Codes: G01S 5/0231 Emergency, distress or locator beacons
• CPC Class Codes: G01S 5/14 Determining absolute distances from a plurality of spaced points of known location
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04W 84/025 with acknowledge back capability
• CPC Class Codes: H04W 84/027 providing paging services
• CPC Class Codes: H04W 84/08 Trunked mobile radio systems

Abstract

A system and method of dispatching an individual in a transaction establishment which employs a communication system and pagers. In a preferred embodiment, the system includes a telephone or other alert device for receiving a first message indicative of a problem, a recording device for recording a location of the problem from the first message, an electronic price label system including a number of transmitters in the transaction establishment for transmitting a second message addressed to a pager carried by the individual and a number of receivers in the transaction establishment for receiving a third message from the pager and a computer which determines a location of the pager from signal strength information from the third message and which sends a fourth message containing the location of the problem to the pager carried by the individual to alert the individual to respond to the problem. The first message may be from a customer in the transaction establishment, an employee of the transaction establishment, or a system in the transaction establishment. The choice of a responding individual may be based upon the person'"'"'s skill or proximity to the problem.

Claims

1. A method of dispatching an individual in a transaction establishment comprising the steps of:

(a) receiving a message indicative of a problem in the transaction establishment;

(b) recording a location of the problem from the message;

(c) locating pagers carried by the individual and other individuals in the transaction establishment by an electronic price label system including the substeps of

(c-1) transmitting a query message addressed to the pagers;

(c-2) sending responses to the query message by the pagers;

(c-3) receiving the responses by a plurality of receivers; and

(c-4) determining locations of the pagers using signal strength information determined from the responses;

(d) choosing the individual to respond to the problem based upon the locations of the pagers; and

(e) sending a message containing the location of the problem to the pager carried by the individual to alert the individual to respond to the problem by the electronic price label system.

2. The method as recited in claim 1, wherein the message indicative of the problem is from a customer in the transaction establishment.

3. The method as recited in claim 1, wherein the message indicative of the problem is from an employee of the transaction establishment.

4. The method as recited in claim 1, wherein the message indicative of the problem is from a another system in the transaction establishment.

5. The method as recited in claim 1, wherein step (d) comprises the substep of:

(d-1) choosing the individual because the individual is closest to the problem.

6. The method as recited in claim 1, wherein step (d) comprises the substep of:

(d-1) choosing the individual because the individual is most skilled to handle the problem.

7. The method as recited in claim 1, wherein the individual is an employee.

8. A method of dispatching an individual in a transaction establishment comprising the steps of:

(a) receiving a call for assistance from a caller in the transaction establishment;

(b) recording a location of the caller;

(c) locating pagers carried by the individual and other individuals in the transaction establishment by an electronic price label system including the substeps of

(c-1) transmitting a query message addressed to the pagers;

(c-2) sending responses to the query message by the pagers;

(c-3) receiving the responses by a plurality of receivers; and

(c-4) determining locations of the pagers using signal strength information determined from the responses;

(d) choosing the individual to respond to the call; and

(e) sending a message containing the location of the caller to the pager carried by the individual to alert the individual to respond to the call by the electronic price label system.

9. A system for dispatching an individual in a transaction establishment comprising:

means for receiving a message indicative of a problem in the transaction establishment;

means for recording a location of the problem from the message;

an electronic price label system for locating pagers carried by the individual and other individuals in the transaction establishment including a number of transmitters in the transaction establishment for transmitting a query message addressed to the pagers, a number of receivers in the transaction establishment for receiving response messages from the pagers, and means for determining signal strength information from the response messages; and

means for choosing the individual to respond to the problem based upon locations of the pagers;

wherein the electronic price label system additionally sends a message containing the location of the problem to the pager carried by the individual to alert the individual to respond to the problem.

10. A system for dispatching an individual in a transaction establishment comprising:

means for receiving a first message indicative of a problem in the transaction establishment;

means for recording a location of the problem from the first message;

an electronic price label system including

a number of transmitters in the transaction establishment for transmitting a second message addressed to a pager carried by the individual;

a number of receivers in the transaction establishment for receiving a third message from the pager, and

a computer which determines a location of the pager from signal strength information from the third message, and which sends a fourth message containing the location of the problem to the pager carried by the individual to alert the individual to respond to the problem.

11. The system as recited in claim 10, wherein the first message is from a customer in the transaction establishment.

12. The system as recited in claim 10, wherein the first message is from an employee of the transaction establishment.

13. The system as recited in claim 10, wherein the first message is from a system in the transaction establishment.

14. The method as recited in claim 10, wherein the individual is an employee.

15. A method of dispatching an individual in a transaction establishment comprising the steps of:

(a) receiving a call for assistance from a caller in the transaction establishment;

(b) recording a location of the caller;

(c) locating a pager carried by the individual in the transaction establishment by an electronic price label system including the substeps of

(c-1) transmitting a query message addressed to the pager;

(c-2) sending a response to the query message by the pager;

(c-3) receiving the response by a plurality of receivers; and

(c-4) determining a location of the pager using signal strength information determined from the response; and

(d) sending a message containing the location of the caller to the pager to alert the individual to respond to the call by the electronic price label system.