Method and system for determination of delivery status of email sent to multiple recipients through multiple protocols

• US 6,782,414 B1
• Filed: 08/03/2000
• Issued: 08/24/2004
• Est. Priority Date: 08/03/2000
• Status: Expired due to Term

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Xue, Xinjian, Risk, Gregory M., Taylor, Richard S., Morey, Michael G., Hobson, Douglas G., Graves, Bradley J., Aldridge, Amy S.
• Primary Examiner(s): KANG, PAUL H
• Application Number:
  US09/631,713
• Time in Patent Office: 1,482 Days
• Field of Search: 709/206, 709/207, 709/201, 709/202, 709/203, 709/204, 709/224, 709/236, 709/246, 714/48, 719/318
• US Class Current: 709/206
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting

Abstract

A method, system, and computer program product is provided for the determination of a single delivery status of a message sent to multiple recipients which also allows the message to be transmitted or transferred through multiple message protocols, such as Extended Simple Message Transfer Protocol (ESMTP), Messaging Application Programming Interface (MAPI), and Vendor Independent Messaging (VIM). A sender generates an original message that is intended to be sent to multiple recipients. When a delivery status notification is received from a recipient, the delivery status notification contains a protocol-specific delivery status code. The protocol-specific status codes of multiple messaging protocols are mapped to a protocol-neutral set of status codes that can be commonly applied to any given messaging protocol. An overall protocol-neutral delivery status code for the original message can be computed based upon protocol-neutral status codes for a plurality of delivery status notifications received from a plurality of recipients of the original message. An envelope identifier can be associated with the original message to facilitate tracking and reconciliation of delivery status notifications. A time-out period for receipt of delivery status notifications can be associated with the original message.

Claims

1. A method for processing messages in a data processing system, the method comprising:

receiving a delivery status notification from at least one recipient of a modified copy of an original message, wherein the delivery status notification comprises a protocol-specific delivery status code;

mapping the protocol-specific delivery status code to a protocol-neutral delivery status code; and

computing a overall protocol-neutral delivery status code for the original message based upon protocol-neutral status codes for a plurality of delivery status notifications received from a plurality of recipients of modified copies of the original message.

2. The method of claim 1 further comprising, prior to receiving the delivery status notification:

receiving an original message, wherein the original message originates at a sender and indicates a plurality of recipients;

associating an envelope identifier with the original message; and

attempting to transmit a modified copy of the original message with the envelope identifier to each indicated recipient using a messaging protocol.

3. The method of claim 2 wherein a modified copy of the original message is transmitted after a selection between a first messaging protocol or a second messaging protocol.

4. The method of claim 2 wherein at least one modified copy of the original message is transmitted using a first messaging protocol and at least one modified copy of the original message is transmitted using a second messaging protocol.

5. The method of claim 4 wherein the first messaging protocol is Extended Simple Message Transfer Protocol (ESMTP).

6. The method of claim 4 wherein the second messaging protocol is Messaging Application Programming Interface (MAPI).

7. The method of claim 4 wherein the second messaging protocol is Vendor Independent Messaging (VIM).

8. The method of claim 2 further comprising:

initializing the overall protocol-neutral delivery status code of the original message to a pending status code.

9. The method of claim 2 further comprising:

monitoring a time period for receipt of delivery status notifications associated with the original message; and

setting the overall protocol-neutral delivery status code of the original message to a failed status code if the time period passes without receiving a delivery status notification from an intended recipient of the original message.

10. The method of claim 1, wherein the step of computing the overall protocol-neutral delivery status code further comprises:

determining a total number of received delivery status notifications or pending delivery status notifications for each status code class in a set of protocol-neutral delivery status codes, wherein each class of status code in the set of protocol-neutral delivery status codes has a given priority; and

selecting the overall protocol-neutral delivery status code as a status code class of highest priority with at least one received delivery status notification or with at least one pending delivery status notification.

11. The method of claim 1 further comprising:

presenting the overall protocol-neutral delivery status code of the original message to a user.

12. The method of claim 1 further comprising:

presenting to a user a protocol-neutral delivery status code for each intended recipient of the original message.

13. A data processing system for processing messages comprising:

first receiving means for receiving a delivery status notification from at least one recipient of a modified copy of an original message, wherein the delivery status notification comprises a protocol-specific delivery status code;

mapping means for mapping the protocol-specific delivery status code to a protocol-neutral delivery status code; and

computing means for computing a overall protocol-neutral delivery status code for the original message based upon protocol-neutral status codes for a plurality of delivery status notifications received from a plurality of recipients of modified copies of the original message.

14. The data processing system of claim 13 further comprising:

second receiving means for receiving an original messages, wherein the original message originates at a sender and indicates a plurality of recipients;

associating means for associating an envelope identifier with the original message; and

transmitting means for transmitting a modified copy of the original message with the envelope identifier to each indicated recipient using a messaging protocol.

15. The data processing system of claim 14 wherein a modified copy of the original message is transmitted after a selection between a first messaging protocol or a second messaging protocol.

16. The data processing system of claim 14 wherein at least one modified copy of the original message is transmitted using a first messaging protocol and at least one modified copy of the original message is transmitted using a second messaging protocol.

17. The data processing system of claim 16 wherein the first messaging protocol is Extended Simple Message Transfer Protocol (ESMTP).

18. The data processing system of claim 16 wherein the second messaging protocol is Messaging Application Programming Interface (MAPI).

19. The data processing system of claim 16 wherein the second messaging protocol is Vendor Independent Messaging (VIM).

20. The data processing system of claim 14 further comprising:

initializing means for initializing the overall protocol-neutral delivery status code of the original message to a pending status code.

21. The data processing system of claim 14 further comprising:

monitoring means for monitoring a time period for receipt of delivery status notifications associated with the original message; and

setting means for setting the overall protocol-neutral delivery status code of the original message to a failed status code if the time period passes without receiving a delivery status notification from an intended recipient of the original message.

22. The data processing system of claim 13, wherein the computing means for computing the overall protocol-neutral delivery status code further comprises:

determining means for determining a total number of received delivery status notifications or pending delivery status notifications for each status code class in a set of protocol-neutral delivery status codes, wherein each class of status code in the set of protocol-neutral delivery status codes has a given priority; and

selecting means for selecting the overall protocol-neutral delivery status code as a status code class of highest priority with at least one received delivery status notification has been received or with at least one pending delivery status notification.

23. The data processing system of claim 13 further comprising:

presenting means for presenting the overall protocol-neutral delivery status code of the original message to a user.

24. The data processing system of claim 13 further comprising:

presenting means for presenting to a user a protocol-neutral delivery status code for each intended recipient of the original message.

25. A computer program product in a computer readable medium for use in a data processing system for processing messages, the computer program product comprising:

instructions for receiving a delivery status notification from at least one recipient of a modified copy of an original message, wherein the delivery status notification comprises a protocol-specific delivery status code;

instructions for mapping the protocol-specific delivery status code to a protocol-neutral delivery status code; and

instructions for computing a overall protocol-neutral delivery status code for the original message based upon protocol-neutral status codes for a plurality of delivery status notifications received from a plurality of recipients of modified copies of the original message.

26. The computer program product of claim 25 further comprising:

instructions for receiving an original message, wherein the original message originates at a sender and indicates a plurality of recipients;

instructions for associating an envelope identifier with the original message; and

instructions for transmitting a modified copy of the original message with the envelope identifier to each indicated recipient using a messaging protocol.

27. The computer program product of claim 26 wherein a modified copy of the original message is transmitted after a selection between a first messaging protocol or a second messaging protocol.

28. The computer program product of claim 26 wherein at least one modified copy of the original message is transmitted using a first messaging protocol and at least one modified copy of the original message is transmitted using a second messaging protocol.

29. The computer program product of claim 28 wherein the first messaging protocol is Extended Simple Message Transfer Protocol (ESMTP).

30. The computer program product of claim 28 wherein the second messaging protocol is Messaging Application Programming Interface (MAPI).

31. The computer program product of claim 28 wherein the second messaging protocol is Vendor Independent Messaging (VIM).

32. The computer program product of claim 26 further comprising:

instructions for initializing the overall protocol-neutral delivery status code of the original message to a pending status code.

33. The computer program product of claim 26 further comprising:

instructions for monitoring a time period for receipt of delivery status notifications associated with the original message; and

instructions for setting the overall protocol-neutral delivery status code of the original message to a failed status code if the time period passes without receiving a delivery status notification from an intended recipient of the original message.

34. The computer program product of claim 25, wherein the instructions for computing the overall protocol-neutral delivery status code further comprises:

instructions for determining a total number of received delivery status notifications or pending delivery status notifications for each status code class in a set of protocol-neutral delivery status codes, wherein each class of status code in the set of protocol-neutral delivery status codes has a given priority; and

instructions for selecting the overall protocol-neutral delivery status code as a status code class of highest priority with at least one received delivery status notification or with at least one pending delivery status notification.

35. The computer program product of claim 25 further comprising:

instructions for presenting the overall protocol-neutral delivery status code of the original message to a user.

36. The computer program product of claim 25 further comprising:

instructions for presenting to a user a protocol-neutral delivery status code for each intended recipient of the original message.