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Customer self service subsystem for response set ordering and annotation

DC CAFC
  • US 6,785,676 B2
  • Filed: 02/07/2001
  • Issued: 08/31/2004
  • Est. Priority Date: 02/07/2001
  • Status: Expired due to Term
First Claim
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1. A resource results annotator for a customer self service system that performs resource search and selection comprising:

  • mechanism for receiving a resource response set of results obtained in response to a current user query;

    mechanism for receiving a user context vector associated with said current user query, said user context vector comprising data associating an interaction state with said user and including context that is a function of the user; and

    , an ordering and annotation function for mapping the user context vector with the resource response set to generate an annotated response set having one or more annotations for controlling the presentation of the resources to the user, wherein the ordering and annotation function is executed interactively at the time of each user query.

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