System and method for real-time, personalized, dynamic, interactive voice services for book-related information
First Claim
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1. A method for providing personalized, interactive real-time transmissions of book information to one or more users, the method comprising the steps of:
- (a) creating at least one service to which a user can subscribe to enable personalized book information to be selectively output to the user;
(b) enabling the user to subscribe to the at least one service, and provide user information and identify information about books of interest to the user, and to specify how book information personalized for the user is to be output to the user;
(c) processing the at least one service to identify at least one book of interest to the user;
(d) generating personalized content relating to the at least one book, wherein the personalized content includes information about the at least one book and user inputs to enable the user to interact with the personalized content;
(e) initiating communication with the user to deliver the personalized content to a user-specified device when a predetermined condition has been met, wherein the predetermined condition comprises a triggering event which further comprises at least one of publication of a new book from a favorite author, publication of a reprint of a book, publication of a book in paperback, or a reduction in price of a book; and
(f) receiving instructions from the user in response to the delivery of the personalized content.
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Abstract
A system and method for creation and automatic deployment of personalized, dynamic, and interactive voice services relating to subscriber books, including information derived from on-line analytical processing (OLAP) systems is described. More specifically, the invention relates to a system and method that enable personalized delivery of book-related information in real-time, via natural language voice communication with a voice enabled terminal device.
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Citations
84 Claims
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1. A method for providing personalized, interactive real-time transmissions of book information to one or more users, the method comprising the steps of:
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(a) creating at least one service to which a user can subscribe to enable personalized book information to be selectively output to the user;
(b) enabling the user to subscribe to the at least one service, and provide user information and identify information about books of interest to the user, and to specify how book information personalized for the user is to be output to the user;
(c) processing the at least one service to identify at least one book of interest to the user;
(d) generating personalized content relating to the at least one book, wherein the personalized content includes information about the at least one book and user inputs to enable the user to interact with the personalized content;
(e) initiating communication with the user to deliver the personalized content to a user-specified device when a predetermined condition has been met, wherein the predetermined condition comprises a triggering event which further comprises at least one of publication of a new book from a favorite author, publication of a reprint of a book, publication of a book in paperback, or a reduction in price of a book; and
(f) receiving instructions from the user in response to the delivery of the personalized content. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 83, 84)
wherein the step of initiating communication comprises initiating voice communication.
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4. The method according to claim 3, wherein the step of delivering the personalized content comprises delivering the speech output.
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5. The method according to claim 4, wherein initiating voice communication includes initiating telephone communication.
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6. The method according to claim 1, wherein user inputs comprise user prompts and user options.
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7. The method according to claim 1, wherein identifying at least one book comprises identifying from a previous book purchase history.
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8. The method of claim 1, wherein the step of enabling users to subscribe further comprises the step of enabling users to input personal information, the personal information comprising at least one of a user name, address, or occupation.
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9. The method of claim 1, wherein the step of enabling users to subscribe further comprises the step of enabling users to input book information, the book information comprising at least one of preferred subjects, previous book purchases, or price ranges.
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10. The method of claim 1, wherein the step of enabling users to subscribe further comprises the step of enabling users to input parameter information, the parameter information comprising at least one of title, cost, or author.
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11. The method of claim 1, wherein step of enabling users to subscribe further comprises the step of enabling users to input financial information.
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12. The method of claim 11, wherein the financial information comprises credit card account information.
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13. The method of claim 1, wherein user information may be weighted based on user information weighting algorithms.
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14. The method of claim 1, wherein user information may be weighted according to specific user instructions.
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15. The method of claim 1, wherein the predetermined condition is specified by at least one of a user, or an administrator.
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16. The method of claim 1, wherein the personalized content comprises information derived from an on-line analytical processing (OLAP) system.
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17. The method of claim 1, wherein the user-specified device comprises a voice-enabled device.
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18. The method of claim 1, wherein the step of initiating communication with the user further comprises initiating a telephone communication.
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83. The method of claim 1, wherein the user inputs comprise user options and prompts for enabling a user to purchase or decline to purchase one or more books.
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84. The method of claim 1, wherein the user inputs comprise user options and prompts for enabling a user to receive information about books.
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19. A method for providing personalized, interactive real-time transmissions of book information to one or more users, the method comprising the steps of:
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(a) creating at least one service to which a user can subscribe to enable personalized book information to be selectively output to the user;
(b) enabling the user to subscribe to the at least one service, and provide user information and identify information about books of interest to the user, and to specify how book information personalized for the user is to be output to the user;
(c) processing the at least one service to identify at least one book of interest to the user;
(d) generating personalized content relating to the at least one book;
(e) initiating communication with the user to deliver the personalized content to a user-specified device, wherein the personalized content delivered to a user-specified device comprises user inputs to enable the user to interact with the personalized content, wherein the user inputs further comprise user options and prompts for enabling a user to receive information about books and which enable a user to choose to do at least one of hearing one or more reviews about a book, hearing a reading of one or more book jackets, sending one or more books as a gift, or hearing other titles by a particular author; and
(f) receiving instructions from the user in response to the delivery of the personalized content. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
wherein the step of initiating communication comprises initiating voice communication.
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38. The method of claim 37, wherein the step of delivering the personalized content comprises delivering the speech output.
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39. The method of claim 38, wherein initiating voice communication includes initiating telephone communication.
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40. The method of claim 19, wherein identifying at least one book comprises identifying from a previous book purchase history.
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41. A system for providing personalized, interactive real-time transmissions of book information to one or more users, comprising:
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means for creating at least one service to which a user can subscribe to enable personalized book information to be selectively output to the user;
means for enabling the user to subscribe to the at least one service, and provide user information and identify information about books of interest to the user, and to specify how book information personalized for the user is to be output to the user;
service processing means for processing the at least one service to identify at least one book of interest to the user;
means for generating personalized content relating to the at least one book, wherein the personalized content includes information about the at least one book and user inputs to enable the user to interact with the personalized content;
means for initiating communication with the user to deliver the personalized content to a user-specified device when a predetermined condition has been met, wherein the predetermined condition comprises a triggering event which further comprises at least one of publication of a new book from a favorite author, publication of a reprint of a book, publication of a book in paperback, or a reduction in price of a book; and
means for receiving instructions from the user in response to the delivery of the personalized content. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60)
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61. A system for providing personalized, interactive real-time transmissions of book information to one or more users, comprising:
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means for creating at least one service to which a user can subscribe to enable personalized book information to be selectively output to the user;
means for enabling the user to subscribe to the at least one service, and provide user information and identify information about books of interest to the user, and to specify how book information personalized for the user is to be output to the user;
service processing means for processing the at least one service to identify at least one book of interest to the user;
means for generating personalized content relating to the at least one book;
means for initiating communication with the user to deliver the personalized content to a user-specified device, wherein the content delivered to a user-specified device comprises user inputs to enable the user to interact with the personalized content, wherein the user inputs further comprise user options and prompts for enabling a user to receive information about books and which enable a user to choose to do at least one of hearing one or more reviews about a book, hearing a reading of one or more book jackets, sending one or more books as a gift, or hearing other titles by a particular author; and
means for receiving instructions from the user in response to the delivery of the personalized content. - View Dependent Claims (62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82)
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Specification