Directory assistance method and apparatus
First Claim
1. A method for providing an information assistance service, the method comprising:
- receiving by an information assistance service a call from a caller;
receiving from the caller an information assistance request for a suggestion of a goods or service provider, which is unaffiliated with a provider of the information assistance service;
searching a database for search results including a telephone number associated with a communications device which satisfy the request;
initiating a connection for connecting the caller to the communications device; and
allowing the caller to be connected to the information assistance service before the caller terminates the call.
1 Assignment
0 Petitions
Accused Products
Abstract
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “*” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). This feature can be disabled, manually or automatically, if the destination number makes its own use of the DTMF signals.
42 Citations
38 Claims
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1. A method for providing an information assistance service, the method comprising:
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receiving by an information assistance service a call from a caller;
receiving from the caller an information assistance request for a suggestion of a goods or service provider, which is unaffiliated with a provider of the information assistance service;
searching a database for search results including a telephone number associated with a communications device which satisfy the request;
initiating a connection for connecting the caller to the communications device; and
allowing the caller to be connected to the information assistance service before the caller terminates the call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for providing an information assistance service, the method comprising:
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receiving by an information assistance service provider a call from a caller;
receiving from the caller an information assistance request for a suggestion of a goods or service provider, which is unaffiliated with the information assistance service provider;
searching a database for at least one goods or service provider satisfying the request and connection information concerning the at least one goods or service provider; and
attempting to connect the caller to the at least one goods or service provider through a communications network based on the connection information; and
connecting the caller to the information assistance service provider upon detection of an input by the caller. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 29, 30)
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28. The method of claim wherein the communications network includes a telephone network.
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31. A method for providing an information assistance service, the method comprising:
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receiving by an information assistance service provider a call from a caller;
receiving from the caller a request for obtaining a desired goods or service;
in response to the request, searching a database for at least one source of the desired goods or service which is unaffiliated with the information assistance service provider, and connection information concerning the at least one source;
suggesting to the caller the at least one source for obtaining the desired goods or service;
offering to connect the caller to the at least one source based on the connection information; and
allowing the caller to be connected to the information assistance service provider before the caller terminates the call. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38)
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Specification