System and method for the accurate collection of end-user opinion data for applications on a wireless network

• US 6,792,244 B2
• Filed: 07/01/2002
• Issued: 09/14/2004
• Est. Priority Date: 07/01/2002
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Ross, David J., Kenagy, Jason, Khazaka, Samir K., Chmaytelli, Mazen
• Primary Examiner(s): Maung, Nay
• Assistant Examiner(s): SOBUTKA, PHILIP
• Application Number:
  US10/187,511
• Publication Number:
  US 20040002301A1
• Time in Patent Office: 806 Days
• Field of Search: 455/2.01, 455/435.1, 455/435.2, 455/435.3, 455/403, 455/405, 455/406, 455/407, 455/408, 455/409, 455/414.1, 455/414.2, 455/414.3, 455/418, 455/419, 455/420, 455/423, 455/425, 705/10, 717/178
• US Class Current: 455/2.01
• CPC Class Codes: G09B 7/02 of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student
• CPC Class Codes: H04M 2203/1041 Televoting
• CPC Class Codes: H04M 3/42178 by downloading data to substation equipment

Abstract

A system, method, and computer program for collecting end-user opinions of applications and data in a wireless communications network. The system identifies the end-user who has downloaded software applications and/or data to a wireless device and collects end-user opinion preferably through the transmission of a targeted questionnaire to the wireless device.

Claims

1. A method for collecting opinion from an end-user using a wireless device on a wireless communications network, the method comprising the steps

registering a wireless communications device with a wireless communications network;

transmitting identification information from the wireless communications device to the wireless communications network;

transmitting data from the wireless communications network to the wireless communications device, the data including at least a questionnaire, and the data being transmitted during a first registration procedure of the wireless communications device;

prompting the questionnaire to the end-user on a display screen;

collecting opinion from the end-user; and

transmitting the opinion from the wireless communications device to the wireless communication network, the opinion being transmitted during a second registration procedure.

2. The method according to claim 1, further comprising the step of transmitting the opinion from the wireless communications network to a server.

3. The method according to claim 1, further comprising the steps of:

checking whether the opinion is for a software application whose manufacturer subscribes to a user opinion collection service;

if the manufacturer is a subscriber, forwarding the opinion to the manufacturer; and

if the manufacturer is not a subscriber, sending a service offer to the manufacturer.

4. The method according to claim 1, further comprising the steps of:

monitoring usage of a software application on the wireless communications device; and

checking whether the usage has passed a predefined threshold event.

5. The method according to claim 4, further comprising the step of recording the usage in a record.

6. A computer program resident in a computer readable medium, that when executed, directs a computer in communication with a wireless network to perform the steps of:

selectively downloading an application to a wireless device across the wireless network;

recording the identity of the end-user to which the application was downloaded;

requesting the end-user provide opinion data for the downloaded application;

receiving opinion data from the end-user;

identifying a software manufacturer for the downloaded software application;

determining whether the software manufacturer is a subscriber; and

if the software manufacturer is a subscriber, sending the end-user opinion data to the software manufacturer, the opinion data received for the specific application of that software manufacturer.

7. The program according to claim 6, further directing the computer to perform the step of sending a service offer to the software manufacturer if the software manufacturer is not a subscriber.