Single telephone number access to multiple communication services

• US 6,795,532 B1
• Filed: 10/07/1999
• Issued: 09/21/2004
• Est. Priority Date: 09/08/1997
• Status: Expired due to Term

• Current Assignee: Callahan Cellular LLC (Intellectual Ventures LLC)
• Original Assignee: MCI Incorporated (Verizon Communications Inc.)
• Inventors: Galvan, Thomas J., Chib, Rupika, Gross, Karen A.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/413,846
• Time in Patent Office: 1,811 Days
• Field of Search: 379/67.1, 379/88.01, 379/88.11, 379/88.12, 379/88.13, 379/88.14, 379/88.2, 379/88.21, 379/88.22, 379/90.01, 379/93.17, 379/88.15, 379/207.01, 379/215.01, 379/217.01, 379/142.08, 379/93.01, 379/93.35, 379/93.24, 455/412.2, 455/414.1
• US Class Current: 379/88.01
• CPC Class Codes: H04M 3/42127 Systems providing several special services or facilities from groups H04M3/42008 - H04M3/58
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005

Abstract

A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.

Claims

1. In a telecommunications system, a platform for providing configurable access to multiple telecommunications services on behalf of a subscriber, comprising:

an interface for providing said subscriber configurable access to the multiple telecommunications services via a single phone number;

a voice mail system for recording voicemail messages for said subscriber; and

a speech recognizer for converting the voicemail messages into textual representations, wherein

the platform is configurable to provide the textual representation to the subscriber and an audio indication to the subscriber notifying the subscriber of an incoming textual representation when the subscriber is on a telephone call.

2. The platform of claim 1, further comprising:

a delivery mechanism for delivering at least a scheduled one of the textual representations to a destination specified by the subscriber.

3. The platform of claim 2, wherein the telecommunications system includes a printer and wherein the delivery mechanism delivers the selected textual representation to the printer.

4. The platform of claim 2, wherein the telecommunications system includes a facsimile machine and wherein the delivery mechanism delivers the selected textual representation to the facsimile machine.

5. The platform of claim 1, further comprising:

a paging subsystem for generating pages to the subscriber.

6. The platform of claim 1, further comprising:

a facsimile subsystem for recording facsimile messages for the subscriber.

7. The platform of claim 1, further comprising:

a routing subsystem for routing calls destined to the subscriber to alternative destinations.

8. The platform of claim 1, further comprising:

a delivery mechanism for delivering at least a selected one of the textual representations to an Internet destination specified by the subscriber.

9. The platform of claim 1, further comprising:

an automated telephone number dialing system for automatically dialing a stored telephone number.

10. The platform of claim 1, further comprising:

a video mail system for recording video mail messages for the subscriber.

11. The platform of claim 1, further comprising:

an audible menu of options provided to the subscriber and a voice navigation system for permitting the subscriber to select menu options using voice commands.

12. The platform of claim 1, further comprising:

a billing system for billing the subscriber for converting the voice mail messages.

13. The platform of claim 1, wherein the audio indication is a low volume whisper message.

14. In a telecommunications system having a platform for providing configurable access to multiple telecommunications services including voicemail service, on behalf of a subscriber, wherein said platform includes an interface for providing said configurable access to the multiple telecommunications services and a speech recognizer, a method comprising:

providing a voicemail message that is stored for the voicemail service;

using a speech recognizer to translate the voicemail message into a textual representation;

forwarding the textual representation to a configurable subscriber specified destination; and

providing an audio indication of the incoming textual representation to the subscriber when the subscriber is on a telephone call.

15. The method of claim 14, wherein the destination is a printer.

16. The method of claim 14, wherein the destination is a facsimile machine.

17. The method of claim 14, wherein the destination is an Internet address.

18. The method of claim 14, further comprising:

providing a video mail message stored for a video mail service, and wherein using the speech recognizer translates an audio portion of the video mail message into a textual representation.

19. The method of claim 14, further comprising creating a billing record after forwarding the textual information representation.

20. The method of claim 14, wherein the destination is a paging service.

21. The method of claim 14, wherein the audio indication is a low volume whisper message.

22. In a telecommunications system having a platform for providing configurable access to multiple telecommunications services including voicemail services, on behalf of a subscriber, wherein said platform includes an interface for providing said configurable access to the multiple telecommunications services and a speech recognizer, a method comprising the steps of:

providing a voicemail message that is stored for the voicemail services;

using the speech recognizer to translate the voicemail message into a textual representation;

forwarding the textual representation to a configurable subscriber specified destination;

providing an additional voicemail message that is stored for the voicemail services;

using the speech recognizer to translate the additional voicemail message into a textual representation;

encapsulating the textual representation of the additional voicemail message into a common document with the textual representation of the voicemail message; and

forwarding the document to the subscriber-specified destination.

23. In a telecommunications system having a platform for providing configurable access to multiple telecommunications services including voicemail services, on behalf of a subscriber, wherein said platform includes an interface for providing said configurable access to the multiple telecommunications services and a speech recognizer, a computer-readable medium holding computer-executable instructions for performing a method comprising:

providing a voicemail message that is stored for the voicemail service;

using the speech recognizer to translate the voicemail message into a textual representation;

configuring a telecommunications server for forwarding the textual representation to a subscriber-specified destination; and

providing an audio indication of the forwarded textual representation to the subscriber when the subscriber is on a telephone call.

24. The computer-readable medium of claim 23, wherein the destination is a printer.

25. The computer-readable medium of claim 23, wherein the destination is a facsimile machine.

26. The computer-readable medium of claim 23, wherein the destination is a paging subsystem.

27. The computer-readable medium of claim 23, wherein the destination is an Internet address.

28. The computer-readable medium of claim 23, further comprising providing a video mail message stored by a video mail service, and wherein using the speech recognizer translates an audio portion of the video mail message into a textual representation.

29. The computer-readable medium of claim 23, further comprising creating a billing record after forwarding the textual representation.

30. In a telecommunications system having a platform for providing configurable access to multiple telecommunications services including voicemail services, on behalf of a subscriber, wherein said platform includes an interface for providing said configurable access to the multiple telecommunications services and a speech recognizer, a computer-readable medium holding computer-executable instructions for performing a method comprising:

providing a voicemail message that is stored for the voicemail service;

using the speech recognizer to translate the voicemail message into a textual representation;

configuring a telecommunications server for forwarding the textual representation to a subscriber-specified destination;

providing an additional voicemail message that is stored for the voicemail services;

using the speech recognizer to translate the additional voicemail message into a textual representation;

encapsulating the textual representation of the additional voicemail message into a common document with the textual representation of the voicemail message; and

forwarding the document to the subscriber-specified destination.

31. The computer-readable medium of claim 30, wherein forwarding the document to the subscriber specified destination forwards the document to an Internet address.