Automatic user preference selection for message playback based on caller line identification data

• US 6,795,536 B1
• Filed: 02/26/1999
• Issued: 09/21/2004
• Est. Priority Date: 02/26/1999
• Status: Expired due to Term

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Incorporated (MLN TopCo Ltd.)
• Inventors: Ronca, David Randall
• Primary Examiner(s): Hoosain, Allan
• Assistant Examiner(s): Sing, Simon P.
• Application Number:
  US09/258,717
• Time in Patent Office: 2,034 Days
• Field of Search: 379/67, 379/68, 379/88.12, 379/88.13, 379/88.17, 379/88.18, 379/88.22, 379/100.01, 379/100.08, 379/88.25, 379/88.14
• US Class Current: 379/88.25
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A messaging system to store and retrieve messages for playback in response to input user commands includes memory to store user messages. The messaging system also maintains preference records associated with users of the messaging system. Each preference record is associated with a communication device used by a user to access the messaging system and includes user preference data for message playback. A messaging application is responsive to incoming calls from users to playback messages for that user stored in the memory. The messaging application accesses preference records associated with a user calling the messaging system and plays back the messages in accordance with a selected one of the preference records. In one embodiment, the selected one of the preference records is selected based on caller line identification (CLI) data accompanying the call made to the messaging system.

Claims

1. A messaging system for storing and retrieving messages for playback in response to commands input by a user accessing said messaging system via a voice telephony device, said messaging system comprising:

memory storing messages directed to users of said messaging system in mailboxes associated with said users;

a user programmable default preference record associated with each user of said messaging system, each default preference record having data fields at least specifying the volume and speed by which messages in the mailbox of the associated user are to be played back when the voice telephony device used by said user to access said messaging system is unknown;

an additional user programmable preference record associated with at least one user of said messaging system, each additional preference record being associated with a designated voice telephony device and having data fields at least specifying the volume and speed by which messages in the mailbox of the associated user are to be played back when said user uses said designated voice telephony device to access said messaging system; and

a messaging application responsive to incoming calls from users, in response to such an incoming call, said messaging application determining if data identifying the voice telephony device used to make said incoming call accompanies said incoming call, if said identifying data accompanies said incoming call, said messaging application further determining if an additional preference record exists that is associated with the voice telephony device used to make said incoming call, if so said messaging application playing back messages for the user as specified by said additional preference record and if not, said messaging application playing back messages for the user as specified by said default preference record.

2. A messaging system according to claim 1 wherein said data fields further include a message type data field and a message order data field, said message type and message order data fields determining the type of messages and order by which messages are played back by said messaging system.

3. A messaging system according to claim 1 wherein said messaging application plays back messages for the user as specified by said default preference record when no identifying data accompanies said incoming call.

4. A messaging system according to claim 3 wherein said identifying data is caller line identification (CLI) data and wherein each additional preference record includes CLI data associated with the designated voice telephony device.

5. A messaging system according to claim 4 wherein additional preference records are associated with a plurality of users of said messaging system.

6. A messaging system according to claim 5 wherein each default preference record is also associated with a designated voice telephony device.

7. A messaging system according to claim 5 wherein said messaging application prompts said user to create a new additional preference record when CLI data accompanies said incoming call and an additional preference record that includes the CLI data does not exist.

8. A messaging system according to claim 5 wherein said messaging application is responsive to input user commands to select a user specified preference record irrespective of CLI data accompanying said call.

9. A messaging system according to claim 5 further including an administrator to inhibit said messaging application from accessing certain preference records at preselected times.

10. A messaging system according to claim 9 wherein said preselected times correspond to high traffic periods.

11. A messaging system according to claim 7 wherein said messaging application plays back messages for the user as specified by said default preference record when said user elects not to create a new additional preference record.

12. A messaging system according to claim 1 wherein each default and additional preference record specifies the types of messages to be played back.

13. A messaging system according to claim 12 wherein additional preference records are associated with a plurality of users of said messaging system.

14. A messaging system according to claim 13 wherein each default preference record is also associated with a designated voice telephony device.

15. A messaging system according to claim 14 wherein said messaging application adjusts the preference records automatically based on a selection made by said associated user to alter the manner by which messages in the mailbox of the associated user are played back.

16. A messaging system according to claim 14 wherein said messaging application updates said preference records in response to user input touch-tone commands.

17. A messaging system for storing and retrieving messages for playback in response to commands input by a user accessing said messaging system via a voice telephony device, said messaging system comprising:

memory storing messages directed to users of said messaging system in mailboxes associated with said users;

a default preference record associated with each user of said messaging system, each default preference record having data fields specifying the type or types of messages and the volume and speed by which those messages in the mailbox of the associated user are to be played back when the voice telephony device used by said user to access said messaging system is unknown;

additional preference records associated with a plurality of users of said messaging system, each additional preference record being associated with a designated voice telephony device and having data fields specifying the type or types of messages and the volume and speed by which those messages in the mailbox of the associated user are to be played back when said user uses said designated voice telephony device to access said messaging system; and

a messaging application responsive to incoming calls from users, in response to such an incoming call, said messaging application determining if data identifying the voice telephony device used to make said incoming call accompanies said incoming call, if said identifying data accompanies said incoming call, said messaging application further determining if an additional preference record exists that is associated with the voice telephony device used to make said incoming call, if so said messaging application playing back messages for the user as specified by said additional preference record and if not, said messaging application playing back messages for the user as specified by said default preference record.

18. A messaging system according to claim 17 wherein said messaging application plays back messages for the user as specified by said default preference record when no identifying data accompanies said incoming call.

19. A messaging system according to claim 18 wherein said identifying data is caller line identification (CLI) data and wherein each additional preference record includes CLI data associated with the designated voice telephony device.

20. A messaging system according to claim 19 wherein each default preference record is also associated with a designated voice telephony device.

21. A messaging system according to claim 20 wherein said messaging application prompts said user to create a new additional preference record when CLI data accompanies said incoming call and an additional preference record that includes the CLI data does not exist.

22. A messaging system according to claim 21 wherein said messaging application plays back messages for the user as specified by said default preference record when said user elects not to create a new additional preference record.

23. A messaging system according to claim 17 wherein each default and additional preference record further includes an order data field determining the order by which said messaging application plays back messages.

24. A messaging system according to claim 23 wherein said messaging application is responsive to input user commands to select a specified preference record irrespective of CLI data accompanying said incoming call.

25. A messaging system according to claim 24 further including an administrator to inhibit said messaging application from accessing certain additional preference records at pre-selected times.

26. A messaging system according to claim 25 wherein said pre-selected times correspond to high traffic periods.

27. A messaging system according to claim 26 wherein said messaging application adjusts the preference records automatically based on a selection made by said associated user to alter the manner by which messages in the mailbox of the associated user are played back.

28. A messaging system according to claim 27 wherein said messaging application updates said preference records in response to user input touchtone commands.

31. The method of claim 20 wherein said message playback parameters also specify speed, the type and order of message playback.

29. In a messaging system including memory storing messages directed to users of said messaging system in mailboxes associated with said users and a messaging application retrieving stored messages for playback in response to commands input by a user accessing said messaging system via a call made using a voice telephony device, a method of playing back messages to a user accessing said messaging system comprising the steps of:

(i) examining said call to determine if caller line identification (CLI) data accompanies the call;

(ii) if no CLI data accompanies said call, selecting user default message playback parameters and playing back messages to said user at a volume and speed as specified by the default message playback parameters;

(iii) if CLI data accompanies said call, determining if user programmed message playback parameters associated with the CLI data exist;

(iv) if user programmed message playback parameters associated with the CLI data exist, playing back messages to said user at a volume and speed as specified by the user programmed message playback parameters; and

(v) if no user programmed message playback parameters associated with the CLI data exist, playing back messages to said user at a volume and speed as specified by the default message playback parameters.

30. The method of claim 29 further comprising the steps of:

prior to step (v), prompting said user to create user programmed message playback parameters for the CLI data; and

if user programmed message playback parameters are created, bypassing step (v) and playing back messages to said user as specified by the created user programmed message playback parameters.