Method for updating a database using a telephone

• US 6,795,537 B1
• Filed: 12/28/1999
• Issued: 09/21/2004
• Est. Priority Date: 12/28/1999
• Status: Expired due to Term

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Gilbert, Lanny
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Nguyen, Quynh H.
• Application Number:
  US09/474,019
• Time in Patent Office: 1,729 Days
• Field of Search: 379/93.25, 379/93.26, 379/88.17, 379/93.12, 379/201.02
• US Class Current: 379/93.25
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for and method of updating a database over a telephone network wherein a caller enters a number and the database is searched for that number. If the entered number is found as an entry in the database, that entry is deleted from the database. If the entered number is not found to be an entry in the database, the entered number is then added to the database as a new entry. The caller is given an opportunity to confirm whether the entered number should be deleted or added, as the case may be. Interactive voice response may be implemented to aid a caller through the simplified database updating process.

Claims

1. A method of updating a database, comprising:

receiving a data element over a telecommunications network, the data element being input to the telecommunications network via a telephone call to effect database updating;

determining whether said data element is in the database by querying the database and attempting to match the data element with an entry in the database;

deleting said data element from the database if said data element is in the database; and

adding said data element to the data base if said data element is not in the database.

2. The method of claim 1, further comprising prompting a user to confirm whether to delete or add said data element.

3. The method of claim 1, wherein the data element is one of a telephone number, a personal identification number and a social security number.

4. A method of updating a database via a telephone system, comprising the steps of:

calling, over a telephone line, from a first location an access number that provides access to the database, the database being located at a second location different from the first location;

sending from the first location, via the telephone system, a number that is in a form corresponding to at least one data field in said database;

querying said database in an attempt to match said sent number to an entry previously stored in said database; and

deleting said previously stored entry from said database when a match between said number and said previously stored entry is found.

5. The method of claim 4, further comprising deleting at least a portion of an entire record associated with said entry.

6. The method of claim 4, further comprising adding to the database said number as an entry if no match is found.

7. The method of claim 4, further comprising employing interactive voice response to read back said number.

8. A method of updating a database via telephone, comprising the steps of:

receiving a number entered into the public switched telephone network at a first

location after dialing an access number that results in providing access to the database;

querying the database for said number, the database being at a second location; and

automatically updating the database with said number if said number is not found in the database, and automatically deleting said number from the database if said number is found in the database,

wherein the number is at least one of a telephone number, an inventory control number, a social security number and a personal identification number.

9. The method of claim 8, further comprising providing confirmation with respect to said updating or deleting step, wherein the confirmation step is effected with the use of an interactive voice response system.

10. The method of claim 8, further comprising obtaining access to the database via a password.