Customized on-line user guide

• US 6,795,702 B2
• Filed: 03/26/2002
• Issued: 09/21/2004
• Est. Priority Date: 10/22/1997
• Status: Expired due to Term

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Wireless Services Incorporated (AT&T, Inc.)
• Inventors: Sennett, DeWayne A.
• Primary Examiner(s): GELIN, JEAN ALLAND
• Application Number:
  US10/108,275
• Publication Number:
  US 20020098833A1
• Time in Patent Office: 910 Days
• Field of Search: 455/412.1, 455/412.2, 455/414.1, 455/414.3, 455/422.1, 455/556.1, 455/556.2, 455/557, 455/552.1, 455/553.1, 455/550.1, 455/561, 455/461, 455/433, 455/410, 455/411, 455/516, 455/558, 370/356, 380/28, 380/24, 380/23, 713/155, 713/183, 379/127, 379/93.25, 379/142, 379/207
• US Class Current: 455/414.1
• CPC Class Codes: H04L 67/303 Terminal profiles
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements

Abstract

A method and a system for providing automated information to a subscriber of a mobile telecommunications system in which a request for information is received on a mobile telecommunications system from a mobile communications device, such as a cellular telephone or a personal communications device. A type of mobile communication device from which the request for information is received is determined by accessing a mobile communications device profile based on an ESN and an MIN associated with the mobile communications device. The requested information is then sent to the mobile communications device. The requested information is context specific to the type of mobile communications device from which the request for information is received.

Claims

1. A method for providing automated information to a subscriber of a mobile telecommunications system, the method comprising:

receiving from the mobile communications device a request for at least one of operating options and operating instructions for the mobile communication device on a mobile telecommunications system;

determining a type of mobile communication device from which the request is received;

generating at least one of operating options and operating instructions for the mobile communication device, the at least one of operating options and operating instructions being context specific to the type of mobile communications device from which the request is received and based on results of the determining step; and

making the at least one of operating options and operating instructions available to the mobile communication device via a web page.

2. The method according to claim 1, wherein determining further comprises accessing a mobile communications device profile.

3. The method according to claim 2, wherein receiving the request includes receiving a unique identifier associated with the mobile communications device;

and

wherein accessing a mobile communications device profile is based on the unique identifier.

4. The method according to claim 3, wherein the mobile communications device is a cellular telephone.

5. The method according to claim 4, wherein the mobile communications device is a personal communications device.

6. The method according to claim 4, wherein generating at least one of operating options and operating instructions for the mobile communication device includes generating a message comprising the at least one of operating options and operating instructions.

7. The method according to claim 6, wherein the message includes information relating to a way for accessing the requested information.

8. A device for providing automated information to a subscriber of a mobile telecommunications system, the device comprising:

a database containing information relating to a mobile communications device; and

a control unit, coupled to the database, receiving a request for at least one of operating options and operating instructions for the mobile communication device from a mobile telecommunications system from the mobile communications device, the control unit determining type information for the mobile communication device from which the request is received based on accessing a profile for the mobile communications device stored in the database, and causing the at least one of operating options and operating instructions to be available to the mobile communications device via a web page, the at least one of operating options and operating instructions being context specific to the type of mobile communications device from which the request is received.

9. The device according to claim 8, where in the request for information includes a unique identifier associated with the mobile communications device, and

wherein the mobile communications device profile relates to the unique identifier associated with the mobile communications device.

10. The device according to claim 9, wherein the mobile communications device is a cellular telephone.

11. The device according to claim 9, wherein the mobile communications device is a personal communications device.

12. The device according to claim 9, wherein the control unit generates a message containing the requested information.

13. The device according to claim 12, wherein the message includes information relating to a way for accessing the requested information.

14. The device of claim 8 wherein the requested information is help information.

15. The device of claim 8 wherein the requested information is help information.

16. A method for providing automated information to a subscriber of a mobile telecommunications system, the method comprising:

receiving at a mobile telecommunications system, an ID message and a request for at least one of operating options and operating instructions for a mobile communications device;

determining type information for the mobile communication device based on the ID message;

using the type information and the request, accessing from a database at least one of operating options and operating instructions that is context specific to the mobile communications device; and

including in a web page the at least one of operating options and operating instructions to the mobile communications device.

17. The method of claim 16 further comprising:

generating a menu in response to the accessing of information and providing information about plural features of the mobile communications device.

18. The method of claim 16 wherein the request is for help information.

19. A system for providing automated information to a subscriber of a mobile telecommunication system, the system comprising:

a database that stores information for a mobile communications device; and

a control unit, coupled to the database, receiving an ID message and a request for at least one of operating options and operating instructions from the mobile communications device, the control unit determining type information for the mobile communication device based on the ID message, the control unit accessing at least one of operating options and operating instructions that is context specific to the mobile communications device from the database using the type information and the request, and the control unit causing the at least one of operating options and operating instructions to the mobile communications device to be included in a web page.

20. The system of claim 19 wherein the control unit generates a menu in response to the accessing of information and provides the menu to the mobile communications device for accessing the web page information about features of the mobile communications device.

21. The system of claim 19 wherein the request is for help information.

22. A method for providing automated information to a subscriber of a mobile telecommunications system, the method comprising:

receiving a request for help information on a mobile telecommunications system from a mobile communications device;

determining a type of mobile communication device from which the request for information is received; and

causing the requested help information to be included in a web page, the requested information being context specific to the type of mobile communications device from which the request for information is received.

23. A method for providing automated information to a subscriber of a mobile telecommunications system, the method comprising:

receiving a request for help information on a mobile telecommunications system from a mobile communications device;

determining a type of mobile communication device from which the request for information is received; and

including in a web page a menu for selecting the requested help information, the menu being context specific to the type of mobile communications device from which the request for information is received.

24. A method for providing automated information to a subscriber of a mobile telecommunications system, the method comprising:

receiving a request for help information on a mobile telecommunications system from a mobile communications device;

determining a type of mobile communication device from which the request for information is received;

including in a web page a menu of help options to the mobile communications device;

receiving a selection from the menu; and

sending specific help information to the mobile communications device in response to the selection, the specific help information being context specific to the type of mobile communications device from which the request for help information is received.