Method of managing knowledge information, method of generating knowledge information, method of using knowledge information, and apparatus for managing knowledge information

• US 6,795,831 B2
• Filed: 03/20/2002
• Issued: 09/21/2004
• Est. Priority Date: 03/29/2001
• Status: Active Grant

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kikuchi, Masayoshi, Yamamoto, Iwao, Hirose, Morikatsu, Kadoki, Hisao, Toeda, Kenji, Sano, Hisayuki
• Primary Examiner(s): ROBINSON, GRETA LEE
• Application Number:
  US10/100,996
• Publication Number:
  US 20020143776A1
• Time in Patent Office: 916 Days
• Field of Search: 707/201, 707/200, 707/10, 707/8
• US Class Current: 1/1
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06F 2216/01 Automatic library building
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: Y10S 707/99938 Concurrency, e.g. lock management in shared database
• CPC Class Codes: Y10S 707/99952 Coherency, e.g. same view to multiple users

Abstract

A knowledge information managing apparatus manages knowledge information to reuse information of analytical details and a process which have led to information as a fruit. The knowledge information managing apparatus accumulates dialogue streams including the contents of a series of message data exchanged between persons involved in a business through a network. The knowledge information managing apparatus also sequentially accumulates objects required to perform the business in a process from generation of the problem to a conclusion about the problem, in a state in which the objects are required. The knowledge information managing apparatus relates a desired one of the accumulated dialogue streams and a desired one of the accumulated objects to each other in response to a relating request, and outputs information about the desired dialogue stream and the desired object which are related to each other in response to a related information acquiring request.

Claims

1. A method of managing knowledge information for a computer which manages knowledge information shared through a network, comprising the steps of:

managing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, accumulating dialogue streams containing contents of the series of message data, and sequentially accumulating objects required to perform the business in a process from generation of the problem to a conclusion about the problem, in a state in which the objects are required;

relating a desired one of the accumulated dialogue streams and a desired one of the accumulated objects to each other in response to a relating request; and

outputting information about the desired dialogue stream and the desired object which are related to each other in response to a related information acquiring request.

2. The method according to claim 1, wherein when the desired dialogue stream and the desired object are related to each other, the desired object is related to a desired one of dialogue data included in the desired dialogue stream.

3. The method according to claim 1, wherein the desired dialogue stream and the desired object are related to each other in response to a control input from a user.

4. The method according to claim 1, wherein the objects required to perform the business include an object serving as a starting material for performing the business, an object that is referred to while the business is being performed, an object that is produced while the business is being performed, and an object that is perfected when the business is completed.

5. The method according to claim 1, wherein a list of keywords in the desired dialogue stream is added to the information about the desired dialogue stream and the desired object which are related to each other.

6. The method according to claim 1, further comprising the steps of:

in response to a related candidate acquiring request specifying a dialogue stream, determining a relevancy between the specified dialogue stream and another dialogue stream which is not related to the specified dialogue stream; and

outputting the relevancy between the specified dialogue stream and the other dialogue stream.

7. The method according to claim 1, wherein when the desired dialogue stream and the desired object are related to each other, if the desired object has a plurality of items, then the desired dialogue stream is related to a desired one of the items of the desired object.

8. The method according to claim 1, wherein if a retrieval condition with respect to a dialogue stream is specified in the related information acquiring request, then a dialogue stream matching the retrieval condition is extracted from the accumulated dialogue streams, and information about the extracted dialogue stream and an object related to the extracted dialogue stream from among the accumulated objects is outputted.

9. The method according to claim 1, wherein if a retrieval condition with respect to an object is specified in the related information acquiring request, then an object matching the retrieval condition is extracted from the accumulated objects, and information about the extracted object and a dialogue stream related to the extracted object from among the accumulated dialogue streams is outputted.

10. A method of generating knowledge information for a computer which analyzes contents of knowledge information, comprising the steps of:

in response to a retrieval request, collecting items of knowledge information matching the retrieval request from items of knowledge information accumulated in another computer connected to the computer through a network;

combining desired items of knowledge information from the collected items of knowledge information matching the retrieval request to generate new knowledge information; and

outputting the generated new knowledge information.

11. A method of using knowledge information for a computer which uses through a network knowledge information which comprises dialogue streams containing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, and objects required to perform the business in a process from generation of the problem to a conclusion about the problem, comprising the steps of:

outputting a relating request specifying a desired one of accumulated dialogue streams and a desired one of accumulated objects to a server computer which has accumulated the knowledge information in response to a control input;

outputting a related information acquiring request about the desired dialogue stream and the desired object which are related to each other to the server computer in response to a control input; and

displaying information transmitted from the server computer in response to the related information acquiring request.

12. An apparatus for managing knowledge information shared through a network, comprising:

dialogue stream accumulating means for managing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, and accumulating dialogue streams containing contents of the series of message data;

object accumulating means for sequentially accumulating objects required to perform the business in a process from generation of the problem to a conclusion about the problem, in a state in which the objects are required;

relating means for relating a desired one of the dialogue streams accumulated by the dialogue stream accumulating means and a desired one of the objects accumulated by the object accumulating means to each other in response to a relating request; and

outputting means for outputting information about the desired dialogue stream and the desired object which are related to each other in response to a related information acquiring request.

13. An apparatus for generating knowledge information for a computer which analyzes contents of knowledge information, comprising:

collecting means responsive to a retrieval request, for collecting items of knowledge information matching the retrieval request from items of knowledge information accumulated in another computer connected through a network;

generating means for combining desired items of knowledge information from the items of knowledge information collected by the collecting means and matching the retrieval request to generate new knowledge information; and

outputting means for outputting the generated new knowledge information.

14. An apparatus for using knowledge information for a computer which uses through a network knowledge information which comprises dialogue streams containing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, and objects required to perform the business in a process from generation of the problem to a conclusion about the problem, comprising the steps of:

relating request outputting means for outputting a relating request specifying a desired one of accumulated dialogue streams and a desired one of accumulated objects to a server computer which has accumulated the knowledge information in response to a control input;

related information acquiring request outputting means for outputting a related information acquiring request about the desired dialogue stream and the desired object which are related to each other to the server computer in response to a control input; and

display means for displaying information transmitted from the server computer in response to the related information acquiring request.

15. A program for controlling a computer to manage knowledge information shared through a network, the program enabling the computer to perform a process comprising the steps of:

managing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, accumulating dialogue streams containing contents of the series of message data, and sequentially accumulating objects required to perform the business in a process from generation of the problem to a conclusion about the problem, in a state in which the objects are required;

relating a desired one of the accumulated dialogue streams and a desired one of the accumulated objects to each other in response to a relating request; and

outputting information about the desired dialogue stream and the desired object which are related to each other in response to a related information acquiring request.

16. A program for controlling a computer to analyze contents of knowledge information, the program enabling the computer to perform a process comprising the steps of:

in response to a retrieval request, collecting items of knowledge information matching the retrieval request from items of knowledge information accumulated in another computer connected to the computer through a network;

combining desired items of knowledge information from the collected items of knowledge information matching the retrieval request to generate new knowledge information; and

outputting the generated new knowledge information.

17. A program for using through a network knowledge information which comprises dialogue streams containing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, and objects required to perform the business in a process from generation of the problem to a conclusion about the problem, the program enabling a computer to perform a process comprising the steps of:

outputting a relating request specifying a desired one of accumulated dialogue streams and a desired one of accumulated objects to a server computer which has accumulated the knowledge information in response to a control input;

outputting a related information acquiring request about the desired dialogue stream and the desired object which are related to each other to the server computer in response to a control input; and

displaying information transmitted from the server computer in response to the related information acquiring request.

18. A computer-readable recording medium storing a program for controlling a computer to manage knowledge information shared through a network, the program enabling the computer to perform a process comprising the steps of:

managing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, accumulating dialogue streams containing contents of the series of message data, and sequentially accumulating objects required to perform the business in a process from generation of the problem to a conclusion about the problem, in a state in which the objects are required;

relating a desired one of the accumulated dialogue streams and a desired one of the accumulated objects to each other in response to a relating request; and

outputting information about the desired dialogue stream and the desired object which are related to each other in response to a related information acquiring request.

19. A computer-readable recording medium storing a program for controlling a computer to analyze contents of knowledge information, the program enabling the computer to perform a process comprising the steps of:

in response to a retrieval request, collecting items of knowledge information matching the retrieval request from items of knowledge information accumulated in another computer connected to the computer through a network;

combining desired items of knowledge information from the collected items of knowledge information matching the retrieval request to generate new knowledge information; and

outputting the generated new knowledge information.

20. A computer-readable recording medium storing a program for using through a network knowledge information which comprises dialogue streams containing a series of message data exchanged between persons involved in a business through the network in order to perform the business to solve a problem, and objects required to perform the business in a process from generation of the problem to a conclusion about the problem, the program enabling a computer to perform a process comprising the steps of:

outputting a relating request specifying a desired one of accumulated dialogue streams and a desired one of accumulated objects to a server computer which has accumulated the knowledge information in response to a control input;

outputting a related information acquiring request about the desired dialogue stream and the desired object which are related to each other to the server computer in response to a control input; and

displaying information transmitted from the server computer in response to the related information acquiring request.