Machine managing method, machine managed by such method, machine managing device, machine managing system, and machine managing program

• US 6,798,995 B2
• Filed: 04/02/2002
• Issued: 09/28/2004
• Est. Priority Date: 04/02/2001
• Status: Expired due to Term

• Current Assignee: Sharp Kabushiki Kaisha (Hon Hai Precision Industry Co., Ltd.)
• Original Assignee: Sharp Kabushiki Kaisha (Hon Hai Precision Industry Co., Ltd.)
• Inventors: Nagata, Masaya
• Primary Examiner(s): Braun, Fred
• Application Number:
  US10/112,878
• Publication Number:
  US 20020159777A1
• Time in Patent Office: 910 Days
• Field of Search: 399/8
• US Class Current: 399/8
• CPC Class Codes: B41J 2/17566 Ink level or ink residue control
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 15/55 Self-diagnostics; Malfunction or lifetime display
• CPC Class Codes: G03G 15/553 Monitoring or warning means for exhaustion or lifetime end of consumables, e.g. indication of insufficient copy sheet quantity for a job
• CPC Class Codes: G03G 2215/00109 Remote control of apparatus, e.g. by a host
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

A terminal of a service provider is characterized in that it includes: a storage unit for registering unique information on a machine of a contract signer; a communications unit for detecting information on a remaining amount of a consumable article in the machine via telephone lines as a network; and a processing unit for making an instruction to dispatch a new machine to the contract signer if the remaining amount of the consumable article has reached a specified value. A comprehensive and essential service is provided covering from sales to continuous use of the machine, by which consumable articles are managed, replaced, and collected without requiring any work done by machine users or any financial burden borne by manufacturers selling the machine.

Claims

1. A machine managing method of managing a machine for a service receiver, the machine being a device main body which operates using a consumable article, said method causing a programmed computer to execute the steps of:

obtaining unique information on the machine by which the machine is identified and information on a remaining amount of the consumable article used in the machine and subsequently determining whether or not the remaining amount of the consumable article has reached a specified value; and

if the remaining amount has reached the specified value, making an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine.

2. The machine managing method as defined in claim 1, further comprising the step of

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver.

3. A machine managing program for causing a computer to execute the machine managing method as defined in claim 2.

4. A machine used in the machine managing method as defined in claim 1.

5. A machine as defined in claim 4, which forms an image on a recording medium using the consumable article.

6. A machine as defined in claim 5, which forms an image on the recording medium by transferring the consumable article, which is toner, onto the recording medium.

7. A machine as defined in claim 5, which forms an image on the recording medium by discharging the consumable article, which is ink, onto the recording medium.

8. A machine as defined in claim 5, which operates as a printer.

9. A machine as defined in claim 5, which operates as a copying machine.

10. A machine as defined in claim 5, which operates as a facsimile machine.

11. A machine managing program for causing a computer to execute the machine managing method as defined in claim 1.

12. The machine managing method of claim 1, wherein the machine is an image forming machine.

13. A machine managing method of managing a machine for a service receiver, said method causing a programmed computer to execute the steps of:

obtaining unique information on the machine by which the machine is identified and information on a remaining amount of a consumable article used in the machine and subsequently determining whether or not the remaining amount of the consumable article has reached a specified value;

if the remaining amount has reached the specified value, making an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine;

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver;

provisionally registering unique information to be assigned to the new machine on the storage means in relation to the information on the service receiver; and

if the unique information on the machine is obtained from the service receiver, formally registering the unique information on the machine on the storage means in relation to the information on the service receiver.

14. The machine managing method as defined in claim 13, further comprising the step of calculating a charge for the formally registered machine.

15. A machine managing program for causing a computer to execute the machine managing method as defined in claim 14.

16. The machine managing method as defined in claim 13, wherein

in the provisional registration step, when information that the machine would not be continuously operable is received from the machine, the new machine is dispatched as a replacement and the unique information on the machine is provisionally registered.

17. The machine managing method as defined in claim 16, wherein

the information that the machine would not be continuously operable is information that the remaining amount of the consumable article used in the machine is in a near-empty state.

18. A machine managing program for causing a computer to execute the machine managing method as defined in claim 13.

19. A machine managing method of managing a machine for a service receiver, the machine being a device main body which operates using a consumable article, said method causing a programmed computer to execute the steps of:

obtaining unique information on the machine by which the machine is identified and information on a remaining amount of a the consumable article used in the machine and subsequently determining whether or not the remaining amount of the consumable article has reached a specified value; and

if the remaining amount has reached the specified value, making an instruction to manufacture or fabricate a new machine.

20. The machine managing method as defined in claim 19, further comprising the step of

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver.

21. A machine used in the machine managing method as defined in claim 19.

22. The machine managing method of claim 19, wherein the machine is an image forming machine.

23. A machine managing method of managing a machine for a service receiver, said method causing a programmed computer to execute the steps of:

obtaining unique information on the machine by which the machine is identified and information on a remaining amount of a consumable article used in the machine and subsequently determining whether or not the remaining amount of the consumable article has reached a specified value;

if the remaining amount has reached the specified value, making an instruction to manufacture or fabricate a new machine;

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver;

provisionally registering unique information to be assigned to the new machine on the storage means in relation to the information on the service receiver; and

if the unique information on the machine is obtained from the service receiver, formally registering the unique information on the machine on the storage means in relation to the information on the service receiver.

24. The machine managing method as defined in claim 23, further comprising the step of

calculating a charge for the formally registered machine.

25. The machine managing method as defined in claim 23, wherein

in the provisional registration step, when information that the machine would not be continuously operable is received from the machine, the new machine is dispatched as a replacement and the unique information on the machine is provisionally registered.

26. The machine managing method as defined in claim 25, wherein

the information that the machine would not be continuously operable is information that the remaining amount of the consumable article used in the machine is in a near-empty state.

27. A machine managing method of managing a machine for a service receiver over a network, the machine being a device main body which operates using a consumable article, said method causing a programmed computer to execute the steps of:

obtaining, via a network, unique information on the machine by which the machine is identified and information that a remaining amount of the consumable article used in the machine is in a near-emptiness state; and

making an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine, in accordance with execution of the previous step.

28. The machine managing method as defined in claim 27, further comprising the step of

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver.

29. A machine used in the machine managing method as defined in claim 27.

30. The machine managing method of claim 27, wherein the machine is an image forming machine.

31. A machine managing method of managing a machine for a service receiver over a network, said method causing a programmed computer to execute the steps of:

obtaining, via a network, unique information on the machine by which the machine is identified and information that a remaining amount of a consumable article used in the machine is in a near-emptiness state;

making an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine, in accordance with execution of the previous step;

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver;

provisionally registering unique information to be assigned to the new machine on the storage means in relation to the information on the service receiver; and

if the unique information on the machine is obtained from the service receiver, formally registering the unique information on the machine on the storage means in relation to the information on the service receiver.

32. The machine managing method as defined in claim 31, further comprising the step of

calculating a charge for the formally registered machine.

33. The machine managing method as defined in claim 31, wherein

in the provisional registration step, when information that the machine would not be continuously operable is received from the machine, the new machine is dispatched as a replacement and the unique information on the machine is provisionally registered.

34. The machine managing method as defined in claim 33, wherein

the information that the machine would not be continuously operable is information that the remaining amount of the consumable article used in the machine is in a near-empty state.

35. A machine managing method of managing a machine for a service receiver over a network, the machine being a device main body which operates using a consumable article, said method causing a programmed computer to execute the steps of:

obtaining, via a network, unique information on the machine by which the machine is identified and information that a remaining amount of the consumable article used in the machine is in a near-emptiness state; and

making an instruction to manufacture or fabricate a new machine in accordance with execution of the previous step.

36. The machine managing method as defined in claim 35, further comprising the step of

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver.

37. A machine used in the machine managing method as defined in claim 35.

38. The machine managing method of claim 35, wherein the machine is an image forming machine.

39. A machine managing method of managing a machine for a service receiver over a network, said method causing a programmed computer to execute the steps of:

obtaining, via a network, unique information on the machine by which the machine is identified and information that a remaining amount of a consumable article used in the machine is in a near-emptiness state;

making an instruction to manufacture or fabricate a new machine in accordance with execution of the previous step;

when the unique information on the machine is obtained, accessing storage means on which the unique information on the machine is stored in association with information on the service receiver, so as to relate the unique information on the machine to the information on the service receiver;

provisionally registering unique information to be assigned to the new machine on the storage means in relation to the information on the service receiver; and

if the unique information on the machine is obtained from the service receiver, formally registering the unique information on the machine on the storage means in relation to the information on the service receiver.

40. The machine managing method as defined in claim 39, further comprising the step of

calculating a charge for the formally registered machine.

41. The machine managing method as defined in claim 39, wherein

in the provisional registration step, when information that the machine would not be continuously operable is received from the machine, the new machine is dispatched as a replacement and the unique information on the machine is provisionally registered.

42. The machine managing method as defined in claim 41, wherein

the information that the machine would not be continuously operable is information that the remaining amount of the consumable article used in the machine is in a near-empty state.

43. A machine managing method of managing a machine for a service receiver, the machine being a device main body which operates using a consumable article, said method causing a programmed computer to execute the steps of:

obtaining unique information on the machine by which the machine is identified and information on a remaining amount of a the consumable article used in the machine and subsequently determining whether or not the remaining amount of the consumable article has reached a specified value; and

if the remaining amount has reached the specified value, making an instruction to supply a new machine to the service receiver who matches the unique information on the machine.

44. The machine managing method as defined in claim 43, wherein:

the information on a remaining amount of a consumable article used in the machine is information on an amount of the consumable article consumed in the machine; and

in the step of determining whether or not the specified value has been reached, the information is always obtained, the remaining amount of the consumable article is calculated every time the information is obtained, and it is determined based on a result of the calculation whether or not the remaining amount of the consumable article has reached the specified value.

45. The machine managing method as defined in claim 43, wherein:

the information on a remaining amount of a consumable article used in the machine is information that the remaining amount of the consumable article used in the machine is in a near-empty state; and

in the step of determining whether or not the specified value has been reached, the information is obtained only when the remaining amount of the consumable article is in a near-empty state, and it is determined, based on whether or not the information is obtained, whether or not the remaining amount of the consumable article has reached the specified value.

46. The machine managing method of claim 43, wherein the machine is an image forming machine.

47. A machine used in a machine managing method of managing a machine for a service receiver, said method causing a programmed computer to execute the steps of:

obtaining unique information on the machine by which the machine is identified and information on a remaining amount of a consumable article used in the machine and subsequently determining whether or not the remaining amount of the consumable article has reached a specified value; and

if the remaining amount has reached the specified value, making an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine,

wherein the machine forms an image on a recording medium using the consumable article, and which forms an image on the consumable article, which is heat-sensitive material, by heating the consumable article in accordance with data.

48. A machine managing device, comprising:

a storage unit for registering unique information, on a machine to be delivered to a service receiver, by which the machine is identified in association with the service receiver; and

a processing unit for determining, when the unique information on the machine and information on a remaining amount of a consumable article used in the machine are obtained, whether or not the remaining amount of the consumable article has reached a specified value and for making, when the remaining amount of the consumable article has reached the specified value, an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine.

49. The machine managing device as defined in claim 48, wherein

the processing unit provisionally registers unique information to be assigned to the machine to be delivered on the storage unit in relation to the service receiver, and when the unique information on the machine is obtained from the service receiver, formally registers the unique information on the machine on the storage unit in relation to the service receiver and calculates a charge for the formally registered machine.

50. The machine managing device as defined in claim 48, wherein

the processing unit calculates the charge for the machine if the unique information assigned to the machine is not obtained from the service receiver for a period after the dispatch of the machine to the service receiver.

51. A machine managing device, comprising:

a storage unit for registering unique information, on a machine to be delivered to a service receiver, by which the machine is identified in association with the service receiver;

a communications unit for receiving the unique information on the machine and information that a near-empty state has been reached from a group including the machine; and

a processing unit for making, when the information that a near-empty state has been reached is received, an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine.

52. The machine managing device as defined in claim 51, wherein

the processing unit provisionally registers unique information to be assigned to the machine to be delivered on the storage unit in relation to the service receiver, and when the unique information on the machine is obtained from the service receiver, formally registers the unique information on the machine on the storage unit in relation to the service receiver and calculates a charge for the formally registered machine.

53. The machine managing device as defined in claim 51, wherein

the processing unit calculates the charge for the machine if the unique information assigned to the machine is not obtained from the service receiver for a period after the dispatch of the machine to the service receiver.

54. A machine managing system for managing a machine for a service receiver over a network, comprising:

a group including a machine including;

a transmission unit for externally transmitting via a network unique information on the machine by which the machine is identified and information that a consumable article used in the machine is in a near-empty state; and

a controller unit for controlling the transmission unit; and

a machine managing device including;

a communications unit for receiving from the group the unique information on the machine and the information that the consumable article is in a near-empty state;

a storage unit for registering the unique information on the machine in the group in association with the service receiver; and

a processing unit for making, when the information that the consumable article is in a near-empty state is received, an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine.

55. A machine managing system for managing a machine for a service receiver over a network, comprising:

a group including a machine including;

a transmission unit for externally transmitting via a network unique information on the machine by which the machine is identified and information on a remaining amount of a consumable article used in the machine; and

a controller unit for controlling the transmission unit; and

a machine managing device including;

a communications unit for receiving from the group the unique information on the machine and the information on the remaining amount;

a storage unit for registering the unique information on the machine in the group in association with the service receiver; and

a processing unit for determining, when the unique information on the machine and the information on the remaining amount of the consumable article used in the machine are obtained, whether or not the remaining amount of the consumable article has reached a specified value and for making, when the remaining amount of the consumable article has reached the specified value, an instruction to dispatch a new machine to the service receiver who matches the unique information on the machine.