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Assistance method and apparatus

  • US 6,801,899 B2
  • Filed: 03/26/2002
  • Issued: 10/05/2004
  • Est. Priority Date: 03/22/1999
  • Status: Expired due to Term
First Claim
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1. A method comprising:

  • displaying a list of people to a user via an internet connection prior to the user submitting a question;

    the list indicating individually whether each person in the list of people is currently available to telephonically communicate with the user at a time when the user is viewing the list;

    receiving a user selection of a displayed icon corresponding to a person from the list;

    a central controller using the selection from the user to initiate a telephonic connection between the selected person and the user prior to the user submitting a question to the selected person, the using the selection from the user to initiate the telephonic connection includes the central controller placing a telephone call to the user, and the central controller placing a telephone call to the selected person.

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