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Method and system for accessing CRM data via voice

  • US 6,804,330 B1
  • Filed: 01/04/2002
  • Issued: 10/12/2004
  • Est. Priority Date: 01/04/2002
  • Status: Active Grant
First Claim
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1. A method for accessing customer relationship management (CRM) data via user voice inputs, comprising:

  • enabling a user to establish a telephone connection with a voice access system;

    providing a voice user interface that enables the user to navigate a plurality of domains using voice commands, each domain comprising data corresponding to a type of object in a CRM data storage system;

    enabling the user to request an ad hoc query be performed against CRM data in the CRM data storage system using a spoken natural language query;

    converting the spoken natural language query into a data query and executing the data query to retrieve any data in the CRM data storage system corresponding to the ad hoc query;

    providing feedback data corresponding to data retrieved from the CRM data storage system in a verbal format to the user via the telephone connection.

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