Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls
First Claim
1. A method of minimizing fraudulent receipt of telephone calls, the method comprising at least the following:
- capturing at least one authenticated voice sample of at least one person;
capturing at least one test voice sample of the at least one person when the at least one person is submitting a request for one of training and authorization to receive at least one of the telephone calls;
quantifying a difference between the at least one authenticated voice sample and the at least one test voice sample, including defining a first and at least a second threshold value for the difference between the authenticated voice sample and the test voice sample; and
dispositioning the request by automatically rejecting the request and sending an e-mail notification to at least one live supervisor if the difference is more than the at least second threshold value.
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Accused Products
Abstract
Method, apparatus, and computer-readable media for minimizing the risk of fraudulent receipt of telephone calls. The invention described herein provides a method of minimizing fraudulent receipt of telephone calls, with the method including at least the following. One or more authenticated voice samples are associated with at least one person. The person then submits at least one test voice sample during a login process to obtain authorization to receive telephone calls. This test voice samples is captured and the differences between the test voice sample and the one or more authenticated voice samples is quantified. Depending on the degree difference between the at least one authenticated voice sample and the test voice sample, the person'"'"'s request for authorization to receive telephone calls or training is dispositioned. Apparatus and computer-readable media to realize the above function are also provided herein.
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Citations
24 Claims
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1. A method of minimizing fraudulent receipt of telephone calls, the method comprising at least the following:
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capturing at least one authenticated voice sample of at least one person;
capturing at least one test voice sample of the at least one person when the at least one person is submitting a request for one of training and authorization to receive at least one of the telephone calls;
quantifying a difference between the at least one authenticated voice sample and the at least one test voice sample, including defining a first and at least a second threshold value for the difference between the authenticated voice sample and the test voice sample; and
dispositioning the request by automatically rejecting the request and sending an e-mail notification to at least one live supervisor if the difference is more than the at least second threshold value. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. Apparatus for minimizing fraudulent receipt of telephone calls, the apparatus comprising at least the following:
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means for capturing at least one authenticated voice sample of at least one person;
means for capturing at least one test voice sample of the at least one person when the at least one person is submitting a request for one of training and authorization to receive at least one of the telephone calls;
means for quantifying a difference between the at least one authenticated voice sample and the at least one test voice sample, including defining a first and at least a second threshold value for the difference between the authenticated voice sample and the test voice sample; and
means for dispositioning the request by automatically rejecting the request and sending an e-mail notification to at least one live supervisor if the difference is more than the at least second threshold value. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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10. A program storage device readable by a machine, embodying a program of instructions executable by the machine to perform a method for minimizing fraudulent receipt of telephone calls, the method comprising at least the following:
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capturing at least one authenticated voice sample of at least one person;
capturing at least one test voice sample of the at least one person when the at least one person is submitting a request for one of training and authorization to receive at least one of the telephone calls;
quantifying a difference between the at least one authenticated voice sample and the at least one test voice sample, including defining a first and at least a second threshold value for the difference between the authenticated voice sample and the test voice sample; and
dispositioning the request by automatically rejecting the request and sending an e-mail notification to at least one live supervisor if the difference is more than the at least second threshold value. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification