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Staged predictive dialing system

DC
  • US 6,804,346 B1
  • Filed: 07/13/2000
  • Issued: 10/12/2004
  • Est. Priority Date: 07/13/1999
  • Status: Expired due to Term
First Claim
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1. An apparatus, comprising:

  • a plurality of communication channels;

    a linking means for predictively establishing communication links via said plurality of communication channels;

    a telecommunication device linkable with two or more of said plurality of communication channels;

    wherein said telecommunication device is linked with a first remote party on a first active call via a first one of said plurality of communication channels; and

    a feedback means for communicating to said linking means a feedback signal that indicates the substantive progress of said first active call;

    wherein said linking means is operative, based at least in part on the substantive progress indicated by said feedback signal, to attempt to establish a second call to a second remote party via a second one of said plurality of communication channels.

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