System and method for providing prescription services using voice recognition
First Claim
1. A prescription services system for transcribing and dispatching spoken prescriptions comprising:
- a server remote from a caller;
a communications interface at the server for receiving a telephone call from a caller;
voice recognition software on the remote server for transcribing prescription information provided by the caller into transcribed prescriptions;
means for storing the transcribed prescriptions and at the remote server; and
means for dispatching the transcribed prescriptions to a recipient remote from the server.
6 Assignments
0 Petitions
Accused Products
Abstract
An automated prescription transcription and dispatch service using voice recognition and a customizable, user-friendly telephony interface is provided. A doctor or other medical personnel can call a prescription services system, and provide spoken prescription information. The call can be placed directly to the prescription services system using the Public Switched Telephone Network (PSTN) or Voice-over-IP (VoIP) connection, or can be forwarded to the prescription services system from a telephone number corresponding to a pharmacy. The system prompts the user through audible menus to provide prescription and patient information. The spoken information is digitized, recorded, and stored in the prescription services system, and then transcribed into textual format. The transcribed prescriptions are then transmitted to the doctor or medical personnel via variety of communication methodologies, such as fax, e-mail, XML, and electronic data interchange, for confirmation, review, and record keeping purposes. Further, the transcribed prescriptions are transmitted to a pharmacy, using similar communication methodologies, for review and further processing. The caller can call the prescription services system to review the spoken and transcribed prescription information stored from a previous session. The prescription services system can be integrated into existing pharmacy management systems using electronic data interchange (EDI) and other data exchange protocols.
102 Citations
55 Claims
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1. A prescription services system for transcribing and dispatching spoken prescriptions comprising:
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a server remote from a caller;
a communications interface at the server for receiving a telephone call from a caller;
voice recognition software on the remote server for transcribing prescription information provided by the caller into transcribed prescriptions;
means for storing the transcribed prescriptions and at the remote server; and
means for dispatching the transcribed prescriptions to a recipient remote from the server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for providing prescription services using voice recognition comprising:
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receiving at a central server remote from a caller a telephone call relating to a prescription request;
acquiring spoken prescription information from the caller at the remote central server;
transcribing at the remote central server the spoken prescription information into a transcribed prescription using voice recognition software;
storing the transcribed prescription information at the remote central server; and
dispatching the transcribed prescription to a recipient remote from the central server. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
receiving a telephone call at a telephone number corresponding to a pharmacy; and
forwarding the call to the remote central server for acquiring the spoken prescription information.
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15. The method of claim 14, wherein the step of receiving a telephone call comprises receiving a Voice-Over-IP (VoIP) call at a number corresponding to the pharmacy.
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16. The method of claim 13, further comprising allowing a caller to review the transcribed prescription in a subsequent telephone call.
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17. The method of claim 13, wherein the step of dispatching the transcribed prescription comprises faxing the transcribed prescription to a pharmacy for filling.
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18. The method of claim 13, wherein the step of dispatching the transcribed prescription further comprises faxing the transcribed prescription to the caller for confirmation.
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19. The method of claim 13, further comprising converting the transcribed prescription into an e-mail message, an XML page, an HTML page, or an EDI message.
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20. The method of claim 19, further comprising transmitting the e-mail message, the XML page, or the HTML page to a computer in a pharmacy for processing a prescription.
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21. The method of claim 19, further comprising transmitting the e-mail message, the XML page, or the HTML page to computer located at a caller for reviewing and confirming a prescription.
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22. The method of claim 19, further comprising transmitting the EDI message to a pharmacy management system at a pharmacy for processing a prescription.
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23. The method of claim 13, further comprising:
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connecting a pharmacy management system to the remote central server using a network connection; and
allowing a pharmacist to interact with the remote central server using the pharmacy management system.
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24. The method of claim 23, wherein the step of connecting the pharmacy management system to the remote central server comprises using the Internet or a network connection.
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25. The method of claim 23, wherein the step of allowing the pharmacist to interact with the remote central server comprises allowing the pharmacist to access the transcribed prescriptions and spoken prescription information stored in the prescription services system using the pharmacy management system.
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26. The method of claim 13, further comprising:
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connecting a computer located at a caller to the remote central server; and
allowing the caller to interact with the remote central server using the computer.
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27. The method of claim 26, wherein the step of connecting the computer to the remote central server comprises using the Internet or a network connection.
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28. The method of claim 26, wherein the step of allowing the recipient to interact with the remote central server comprises allowing the recipient to access the transcribed prescriptions and voice prescription information stored at the remote central server using the computer.
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29. The method of claim 13, further comprising transcribing portions of the spoken prescription information into a transcribed prescription and storing the transcribed prescription on the remote central server, and storing portions of the spoken prescription information as an audio file and storing the audio file on the remote central server.
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30. The method of claim 29, further comprising dispatching the transcribed prescription and the audio file to a recipient remote from the central server.
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31. The method of claim 29, further comprising allowing a caller to review the transcribed prescription and the audio file during a call.
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32. The method of claim 29, further comprising allowing a caller to review the transcribed prescription and the audio file in a subsequent call.
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33. The method of claim 13, further comprising allowing a caller to review the transcribed prescription during the telephone call.
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34. A method for providing prescription services using voice recognition comprising:
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allowing a caller to telephone a central server at a location remote from the caller;
prompting the caller with at least one audible menu regarding prescription information;
allowing the caller to speak the prescription information in response to the at least one audible menu;
transcribing the prescription information at the central server using voice recognition techniques; and
dispatching transcribed prescriptions to a pharmacy remote from the central server for filling. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55)
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Specification