Process for submitting and handling a service request in a local service management system

• US 6,813,278 B1
• Filed: 11/30/1999
• Issued: 11/02/2004
• Est. Priority Date: 11/30/1999
• Status: Expired due to Term

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture LLP (Accenture PLC)
• Inventors: Murphy, Christopher John, Swartz, Stephen J., Bakshi, Anil R., Baeth, Kevin Ronald
• Primary Examiner(s): NGUYEN, BRIAN D
• Application Number:
  US09/451,372
• Time in Patent Office: 1,799 Days
• Field of Search: 370/466, 370/465, 370/467, 370/469, 370/460, 370/461, 370/352, 370/395.2, 370/395.5, 370/351, 370/389, 709/200, 709/223, 709/227, 709/230, 709/201, 709/203, 709/224, 709/225, 709/226
• US Class Current: 370/466
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/0826 for reduction of network costs H04L41/0833 takes precedence
• CPC Class Codes: H04L 41/0866 Checking the configuration
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5032 Generating service level reports
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 3/4228 in networks

Abstract

A process is provided for submitting a service request in a local service management system. A core telecommunication system is interfaced for receiving a core telecommunication system request from the core telecommunication system. Thereafter, such core telecommunication system request is translated to a predetermined protocol. The core telecommunication system request is then sent to a local service provider. Next, an order confirmation is received upon validation of the core telecommunication system request by the local service provider. The system request is processed by the local service provider. Further, a completion notification is received upon completion of a partitioning of the core telecommunication system request in a plurality of duties assigned to different local service providers.

Claims

1. A method for submitting a service request among a plurality of communication systems comprising the steps of:

receiving a request generated by one of the plurality of communication systems, wherein the request provides transactional information;

translating the request into a protocol comprehendible by another one of the plurality of communication systems;

generating a modified request using business rules that govern execution of the request, wherein the modified request includes elements from a plurality of predetermined communication services, wherein the generating of the modified request comprises the step of decomposing the request elements into at least one component to be transferred to one of the plurality of communications systems, wherein the decomposing of the request elements further comprises the step of generating a status that is maintained within the component, wherein the status will determine a need for additional communication between said plurality of communication systems; and

processing the modified request by one of the plurality of communication systems.

2. The method of claim 1, wherein the receiving step further comprises the step of logging the request in a storage medium.

3. The method of claim 1, wherein the processing step further comprises activating the elements of the components, wherein the elements activate a communication system service.

4. A process for submitting a service request in a communication system comprising the steps of:

interfacing with a core telecommunication system for receiving a core telecommunication system request from the core telecommunication system;

translating the core telecommunication system request to a predetermined protocol;

sending the core telecommunication system request to a local service provider;

processing the request by the local service provider;

receiving a firm order confirmation upon validation of the core telecommunication system request by the local service provider; and

receiving a completion notification upon completion of a partitioning of the core telecommunication system request in a plurality of duties assigned to different local service providers.

5. The process of claim 4, wherein the firm order confirmation and the completion notification are translated upon receipt.

6. The process of claim 4, wherein the firm order confirmation and the completion notification are logged upon receipt.

7. The process of claim 4, wherein a customer account is established prior to interfacing with the core telecommunication system.

8. The process of claim 4, and further comprising the step of allowing service location validation.

9. The process of claim 8, wherein the service location validation includes the steps of:

interfacing with the core telecommunication system for receiving a service location validation request from the core telecommunication system;

validating data of the service location validation request;

translating the service location validation request to a predetermined protocol;

sending the service location validation request to the local service provider; and

receiving an address from the local service provider upon a match being found.

10. The process as recited in claim 4, and further comprising the step of allowing telephone network selection.

11. A computer program embodied on a computer readable medium for submitting a service request comprising:

a code segment that interfaces with a core telecommunication system for receiving a core telecommunication system request from the core telecommunication system;

a code segment that translates the core telecommunication system request to a predetermined protocol;

a code segment that sends the core telecommunication system request to a local service provider;

a code segment that receives a firm order confirmation upon validation of the core telecommunication system request by the local service provider; and

a code segment that receives a completion notification upon completion of a partitioning of the core telecommunication system request in a plurality of duties assigned to different local service providers.

12. The computer program of claim 11, wherein the firm order confirmation and the completion notification are translated upon receipt.

13. The computer program of claim 11, wherein the firm order confirmation and the completion notification are logged upon receipt.

14. The computer program of claim 11, wherein a customer account is established prior to interfacing with the core telecommunication system.

15. The computer program of claim 11, and further comprising a code segment that allows service location validation.

16. The computer program of claim 15, wherein the service location validation is executed by:

a code segment that interfaces with the core telecommunication system for receiving a service location validation request from the core telecommunication system;

a code segment that validates data of the service location validation request;

a code segment that translates the service location validation request to a predetermined protocol;

a code segment that sends the service location validation request to the local service provider; and

a code segment that receives an address from the local service provider upon a match being found.

17. The computer program of claim 16, and further comprising a code segment that allows telephone network selection.

18. A system for submitting a service request comprising:

logic that interfaces with a core telecommunication system for receiving a core telecommunication system request from the core telecommunication system;

logic that translates the core telecommunication system request to a predetermined protocol;

logic that sends the core telecommunication system request to a local service provider;

logic that receives a firm order confirmation upon validation of the core telecommunication system request by the local service provider; and

logic that receives a completion notification upon completion of a partitioning of the core telecommunication system request in a plurality of duties assigned to different local service providers.

19. The system of claim 18, wherein the firm order confirmation and the completion notification are translated upon receipt.

20. The system of claim 19, wherein the firm order confirmation and the completion notification are logged upon receipt.

21. The system of claim 20, wherein a customer account is established prior to interfacing with the core telecommunication system.

22. The system of claim 21, and further comprising logic that allows service location validation.

23. The system of claim 21, further comprising a satellite interface for transmitting and receiving satellite information.

24. The system of claim 23, wherein the satellite interface provides a plurality of communication services for relaying information to fixed and mobile stations.

25. An article of manufacture for providing a handling of a service request in a local service activation environment, the article of manufacture comprising a computer readable medium having local service activation instructions comprising:

interfacing with a plurality of communication systems;

receiving a request generated by one of the plurality of communication systems, wherein the request provides transactional information;

translating the request into a protocol comprehendible by another one of the plurality of communication systems;

generating a modified request using business rules that govern execution of the request, wherein the modified request includes elements from a plurality of predetermined communication services, wherein the generating of the modified request comprises the step of decomposing the request elements into at least one component to be transferred to one of the plurality of communication systems, wherein the decomposing of the request elements further comprises the step of generating a status that is maintained within the component, wherein the status will determine a need for additional communication between said plurality of communication systems; and

processing the modified request by one of the plurality of communication systems.