Tree hierarchy and description for generated logs

• US 6,816,576 B2
• Filed: 04/11/2001
• Issued: 11/09/2004
• Est. Priority Date: 04/12/2000
• Status: Expired due to Term

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Knowledge Corporation (Mitel Networks Corporation)
• Inventors: Mooy, Brian, Fortin, Dennis, Virk, Audil, Elliot, Tyler, Jones, Rebecca, Kasvand, Tonis, Gray, Thomas
• Primary Examiner(s): TRAN, QUOC DUC
• Application Number:
  US09/832,734
• Publication Number:
  US 20020021788A1
• Time in Patent Office: 1,308 Days
• Field of Search: 379/1-1-, 379/9.04, 379/32.01, 379/32.05, 714/100, 714/25, 714/26, 714/27, 714/39, 714/46, 714/47, 714/48, 714/57
• US Class Current: 379/9.04
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04M 3/10 Providing fault- or trouble-signals
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13166 Fault prevention
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13343 Neural networks
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 3/0075 Fault management techniques
• CPC Class Codes: H04Q 3/62 for connecting to private branch exchanges

Abstract

A method of generating a tree hierarchy display of error logs received from network devices and applications, each of the logs including a brief description of error cause and predetermined higher level ones of the logs being created in response to generation of predetermined combinations of lower level ones of the logs in accordance with user defined rule set criteria. The method comprises the steps of generating a user interface for entering explanations associated with predetermined ones of the error logs, storing the lower level ones of the logs used in meeting the rule set criteria, and displaying a tree hierarchy of the logs for any fully satisfied rule set criteria by attaching links between the logs in relation to the rule set criteria.

Claims

1. A network administration system for generating a tree hierarchy display of error logs received from network devices and applications, each of said logs including a brief description of error cause and predeterimined higher level ones of said logs being created in response to generation of predetermined combinations of lower level ones of said logs in accordance with user defined rule set criteria, said system comprising:

a user interface for entering explanations associated with predetermined ones of said error logs; and

program means for storing said lower level ones of said logs used in meeting said rule set criteria, and for any fully satisfied rule set criteria automatically displaying a tree hierarchy of said logs by attaching links between said logs in relation to said rule set criteria, wherein said program means further includes parsing means for parsing the description in each of said logs, and attachment means for automatically attaching said descriptions and explanations to said logs.

2. The system of claim 1, wherein said program means further includes means for traversing said tree hierarchy to identify any of said higher level ones of said logs not connected via said links and automatically attaching said logs to their ancestor logs.

3. A method of generating a tree hierarchy display of error logs received from network devices and applications, each of said logs including a brief description of error cause and predetermined higher level ones of said logs being created in response to generation of predetermined combinations of lower level ones of said logs in accordance with user defined rule set criteria, said method comprising the steps of:

generating a user interface for entering explanations associated with predetermined ones of said error logs;

storing said lower level ones of said logs used in meeting said rule set criteria, and automatically displaying a tree hierarchy of said logs for any fully satisfied rule set criteria by attaching links between said logs in relation to said rule set criteria, and automatically attaching said descriptions and explanations to said logs for display within said tree hierarchy.

4. The system of claim 3, further comprising the step of traversing said tree hierarchy to identify any of said higher level one of said logs not connected via said links and attaching said logs to their ancestor logs.