Technique for attributing communication call transactions to user affiliations and adjusting billings thereof
First Claim
1. A method for use by a provider of an information assistance service, the method comprising:
- determining that a user is affiliated with at least one of entities which are predetermined by the information assistance service provider;
maintaining a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
obtaining data identifying the user when the user makes a request for an information assistance service;
providing the information assistance service requested by the user, which incurs charges due to the information assistance service provider;
determining, based on the data, the record associated with the user; and
crediting, by the information assistance service provider, at least a portion of the charges to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties affiliated with the selected entity.
2 Assignments
0 Petitions
Accused Products
Abstract
In prior art, a user can access a particular information assistance service provider only through the carrier contracting the particular provider by dialing special digits recognized by the carrier'"'"'s switches. In accordance with the invention, an independent telephone number is assigned to the particular provider which enables the user to call the provider independent of the carrier used. When the user calls the provider for information assistance service using the independent telephone number, a user affiliation file associated with the user is retrieved. Such a file includes information concerning one or more user affiliations recognized by the provider. Part of the service charges incurred in the information assistance call are allocated to the recognized user affiliations, or the user as a credit, discount or other remuneration.
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Citations
34 Claims
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1. A method for use by a provider of an information assistance service, the method comprising:
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determining that a user is affiliated with at least one of entities which are predetermined by the information assistance service provider;
maintaining a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
obtaining data identifying the user when the user makes a request for an information assistance service;
providing the information assistance service requested by the user, which incurs charges due to the information assistance service provider;
determining, based on the data, the record associated with the user; and
crediting, by the information assistance service provider, at least a portion of the charges to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties affiliated with the selected entity. - View Dependent Claims (2, 3, 4, 5)
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6. A method for use by a provider of an information assistance service, the method comprising:
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determining that a user is affiliated with at least one of entities which are predetermined by the information assistance service provider;
maintaining a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
receiving call set-up signals associated with a call by the user for the information assistance service;
deriving from the call set-up signals a call identifier;
determining whether the call identifier corresponds to a predetermined identifier;
obtaining data concerning the user when it is determined that the call identifier corresponds to the predetermined identifier;
providing to the user the information assistance service, which incurs charges due to the information assistance service provider;
identifying, based on the data, the record associated with the user; and
crediting, by the information assistance service provider, at least a portion of the charges to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties affiliated with the selected entity. - View Dependent Claims (7, 8, 9, 10, 11)
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12. A method for use by a provider of an information assistance service, the method comprising:
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determining that a user is affiliated with at least one of entities which are predetermined by the information assistance service provider;
maintaining a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
deriving data from call set-up signals associated with an information assistance call by the user;
providing to the user the information assistance service, which incurs charges due to the information assistance service provider;
conducting during the information assistance call a transaction involving a transaction amount;
identifying, based on the data, a plurality of accounts for billing the user, and the record associated with the user;
charging to a selected one of the accounts the transaction amount; and
crediting, by the information assistance service provider, at least a portion of the charges due to the information assistance service provider to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties affiliated with the selected entity. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A system for use by a provider of an information assistance service, the system comprising:
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a mechanism for determining that a user is affiliated with at least one of entities predetermined by the information assistance service provider;
a database, which includes a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
an interface for obtaining data identifying the user when the user makes a request for an information assistance service, the information assistance service requested by the user being provided which incurs charges due to the information assistance service provider; and
a processor for determining, based on the data, the record associated with the user, at least a portion of the charges being credited, by the information assistance service provider, to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties affiliated with the selected entity. - View Dependent Claims (19, 20, 21, 22)
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23. A system for use by a provider of an information assistance service, the system comprising:
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a mechanism for determining that a user is affiliated with at least one of entities predetermined by the information assistance service provider;
a database, which includes a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
a device for receiving call set-up signals associated with a call by the user for the information assistance service, a call identifier being derived from the call set-up signals;
a controller for determining whether the call identifier corresponds to a predetermined identifier;
an interface for obtaining data concerning the user when it is determined that the call identifier corresponds to the predetermined identifier, the information assistance service being provided to the user which incurs charges due to the information assistance service provider; and
a processor for identifying, based on the data, the record associated with the user, at least a portion of the charges being credited, by the information assistance service provider, to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties which are affiliated with the selected entity. - View Dependent Claims (24, 25, 26, 27, 28)
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29. A system for use by a provider of an information assistance service, the system comprising:
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a mechanism for determining that a user is affiliated with at least one of entities predetermined by the information assistance service provider;
a database, which includes a record associated with a user, the record containing information about the at least one entity with which the user is affiliated;
a controller for deriving data from call set-up signals associated with an information assistance call by the user, a transaction which involves a transaction amount being conducted during the information assistance call, the information assistance service being provided to the user which incurs charges due to the information assistance service provider; and
a processor for identifying, based on the data, a plurality of accounts for billing the user, and the record associated with the user, the transaction amount being charged to a selected one of the accounts, the information assistance service provider crediting at least a portion of the charges due to the information assistance service provider to an entity with which the user is affiliated and which is selected based at least on the information in the record, an amount of the portion being a function of a number of parties affiliated with the selected entity. - View Dependent Claims (30, 31, 32, 33, 34)
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Specification