Method and system for providing an on-line service and computer readable storage medium

• US 6,823,389 B1
• Filed: 07/26/2000
• Issued: 11/23/2004
• Est. Priority Date: 09/07/1999
• Status: Expired due to Fees

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Seki, Taku, Satomi, Shigeki
• Primary Examiner(s): Barot, Bharat
• Application Number:
  US09/625,982
• Time in Patent Office: 1,581 Days
• Field of Search: 709/217-219, 709/227-229, 709/249, 713/155-156, 713/201, 705/14-15, 705/26, 370/252, 455/422.1, 455/456.3, 455/457, 455/517
• US Class Current: 709/227
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

In an online service providing system, a user PC can receive services without paying attention to business hours and line identifier numbers of service points. Automatic distributor device exists between PC issuing a service request and a plurality of service points offering services and passes the service request of PC to pertinent service point. Access authorization level DB stores information regarding each user. Service point DB stores business time zones of respective service points. Automatic distributor device refers to access authorization level DB to determine an authorization level of the user. Moreover, automatic distributor device references service point DB to select service point currently in the business time zone and relays communication to PC.

Claims

1. An online service providing system, comprising:

a terminal equipment of a user requesting a service;

a computer installed at each of a plurality of service points offering services; and

a distributor device intervening via a network between the terminal equipment and the computers to pass the service request from the terminal equipment to one of the computers, wherein the distributor device includes;

first storage means for storing information regarding each user;

second storage means for storing a service time zone of each service point;

means for referring to, when a service request is received from a user, the first storage means and for determining whether or not the user is authorized to receive a service offered;

means for referring to the second storage means and for selecting one of the service points currently in the service time zone when the user is authorized; and

means for relaying communication between the terminal equipment and the service point selected.

2. An online service providing system according to claim 1, wherein the service time zones of a plurality of service points allow a 24-hour continuous service.

3. An online service providing system according to claim 1, wherein:

the first storage means stores a call identifier of each user associated with the terminal equipment; and

the distributor device determines, when receiving a call from the terminal equipment, whether or not a call identifier received from the terminal equipment, via a network, is registered in advance at the first storage means, and uses a result of the determination as one condition for determining an access authorization level of the user.

4. An online service providing system according to claim 1, wherein, when a service time zone of a first service point directly succeeds a service time zone of a second service point, the first service point transfers data updated to the second service point when the service of the first service point is replaced with the service of the second service point, and also transfers a transaction received to the second service point.

5. A distributor device for use with an online service providing system for selecting, when a service request is received from an external device, via a first network, one of a plurality of service points offering services and for passing the request thereto, via a second network, the distributor device comprising:

storage means for storing a service time zone of each service point;

means for referring to the storage means and for selecting one of the service points currently in the service time zone; and

means for relaying the service request received from the external device, via the first network, to the service point selected, via the second network.

6. A distributor device according to claim 5, wherein the service time zones of a plurality of service points allow a 24-hour continuous service.

7. A distributor device according to claim 5, further including:

second storage means for registering a call identifier; and

means for controlling, when a call identifier from the terminal equipment of the service request is registered in advance at the second storage means, operation of relaying the service request to a service point.

8. A distributor device according to claim 5, wherein the storage means stores a service time zone and a service type of each service point, and wherein means provided to refer to the storage means for selecting one of the service points which matches in a service type with the service request and which is currently in the service time zone.

9. A computer readable medium having stored thereon a program which, when executed by a computer system, cause the computer system to:

receive a service request from an external device, via a first network;

refer to a storage section storing a service time zone of each of a plurality of service points offering services and to select one of service points currently in a service time zone; and

send the service request to the service point selected, via a second network.

10. A computer readable medium according to claim 9, wherein:

the storage section stores a service time zone and a service type of each service point; and

the program further causes the computer system to refer to the storage section to select one of the service points which matches in a service type with the service request and which is currently in the service time zone.

11. A service providing method in which when a service request is received from an external device, via a first network, one of a plurality of service points offering services is selected and the service request is transferred to the service point selected, via a second network, comprising the steps of:

storing a service time zone of each service point in storage means;

referring to the storage means and selecting one of service points currently in a service time zone; and

relaying the service request received from the external device, via the first network, to the service point selected, via the second network.

12. A service providing method according to claim 11, further comprising the step of

storing a call identifier in storage means,

wherein the service request is relayed to a service point when a call identifier of an originator of the service request is registered in advance at the storage means.

13. A service providing method according to claim 11, wherein the first network corresponds to a switching network, such as a public phone network, a portable phone network, or an ISDN network, and the second network corresponds to the Internet.

14. A service providing method in which when a service request is received from a terminal equipment, via a first network, the service request is transferred to a service point offering services, via a second network, the service providing method comprising the steps of:

storing, in storage means, a call identifier of each user associated with the terminal equipment and a service type available for the user with a correspondence established therebetween;

determining the service type according to a call identifier received in association with a service request from the terminal equipment; and

relaying the service request to a service point associated with the service type.

15. A service providing method according to claim 14, wherein the first network corresponds to a switching network, such as a public phone network, a portable phone network, or an ISDN network, and the second network corresponds to the Internet.

16. An online service providing system, comprising:

a terminal equipment of a user requesting a service;

a plurality of service points offering services, each service point having a computer installed therein; and

a distributor device connected to the terminal equipment, via a first network, and connected to the plurality of service points, via a second network, to pass the service request from the terminal equipment to one of the plurality of services points, the distributor device comprising;

a first database for storing information on each user and service type that each user registered to use;

a second database for storing information on each service point and service type that each service point provides;

first means for referring to, when a service request is received from a user, the first database to determine whether the user is authorized to receive the service requested;

second means for referring to the second database to select one of the service points that is corresponding to the requested service and available when the user is authorized; and

relay means for relaying communication between the terminal equipment and the service point selected.

17. An online service providing system according to claim 16, wherein:

the first database stores a call identifier of each user associated with the terminal equipment,

the second database stores a business hour of each service point as the operation information;

the first means determines, when receiving a call from the terminal equipment, whether or not a call identifier received from the terminal equipment, via the first network, is registered in advance at the first database, and further determines, when receiving a request form the terminal equipment, whether the requested service type is registered in advance at the first database; and

the second means selects available one of the service points providing the requested service by referring to the business hour of each service point stored in the second database.

18. An online service providing system according to claim 16, wherein the first network corresponds to a switching network, such as a public phone network, a portable phone network, or an ISDN network, and the second network corresponds to the Internet.

19. An online service providing system according to claim 16, wherein the distributor device further includes a service point operation status table for storing indicators which indicate whether each service point is operable, and means for periodically conducting a health check of the computer of each service point and updating the service point operation status table according to a result of the health check.

20. An online service providing system according to claim 16, wherein the first database stores at least a call identifier assigned to the terminal equipment that is received from the terminal equipment, via the first network;

a user identifier assigned to identify a user; and

a registration flag used to indicate whether the call identifier has already registered in advance for automatic distinction service.