Method and apparatus for tracking call processing failure data in a radiotelephone system
First Claim
Patent Images
1. A method for the real-time collection of call processing failures in a radiotelephone network comprising:
- receiving call processing failure data from a plurality of switches;
analyzing the call processing failure data at a server;
determining the call processing failure data present;
assigning the call processing failure data to one of a plurality of failure types;
determining the call processing failure type is an analog call processing failure which comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure;
incrementing a count for the one of a plurality of failure types;
storing the one of a plurality of failure types and the count for the one of a plurality of failure types;
troubleshooting the one of a plurality of failure types; and
transmitting to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.
4 Assignments
0 Petitions
Accused Products
Abstract
A system (102) for monitoring call processing failures in a radiotelephone network (100) includes a server (140) coupled with the radiotelephone network and configured to receive call processing failure data. The system further includes a plurality (142) of clients configured to be coupled to the server on a network (144) for display and analysis of the call processing failure data. The clients may include a portable client (152, 154) for remote or wireless access to call processing failure data at the server, permitting troubleshooting and failure analysis in the field. The client computers are preferably Windows-based and provides both analog (AMPS) and digital call processing failure counts.
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Citations
10 Claims
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1. A method for the real-time collection of call processing failures in a radiotelephone network comprising:
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receiving call processing failure data from a plurality of switches;
analyzing the call processing failure data at a server;
determining the call processing failure data present;
assigning the call processing failure data to one of a plurality of failure types;
determining the call processing failure type is an analog call processing failure which comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure;
incrementing a count for the one of a plurality of failure types;
storing the one of a plurality of failure types and the count for the one of a plurality of failure types;
troubleshooting the one of a plurality of failure types; and
transmitting to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.
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2. A method for the real-time collection of call processing failures in a radiotelephone network comprising:
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receiving call processing failure data from a plurality of switches;
analyzing the call processing failure data at a server;
determining the call processing failure data present;
assigning the call processing failure data to one of a plurality of failure types;
determining the call processing failure type is a digital call processing failure which comprises one of a lost call failure, an alert confirmation failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a forced release time failure, a code division multiple access (“
CDMA”
) channel activation failure, CDMA channel element, speech handler (“
CE/SH”
) Channel Protocol Failure, a CDMA failure to establish CE/SH channel protocol, a release confirmation failure, a setup channel glare failure, and a CDMA traffic channel confirmation failure;
incrementing a count for the one of a plurality of failure types;
storing the one of a plurality of failure types and the count for the one of a plurality of failure types;
troubleshooting the one of a plurality of failure types; and
transmitting to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.
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3. A computer readable medium having computer executable software code stored thereon for processing call processing failure data for a radiotelephone system, the computer readable program code comprising:
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a first computer readable program code configured for receiving call processing failure data from a plurality of switches;
a second computer readable program code configured for analyzing the call processing failure data at a server;
a third computer readable program code configured for determining the call processing failure data present;
a fourth computer readable program code configured for assigning the call processing failure data to one of a plurality of failure types;
a fifth computer readable program code configured for determining the one of a plurality of failure types is an analog call processing failure;
a sixth computer readable program code configured to determine whether the analog call processing failure comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, an alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure;
a seventh computer readable program code configured for incrementing a count for the one of a plurality of failure types;
an eighth computer readable program code configured for storing the one of a plurality of a failure types and the count for the one of a plurality of failure types;
a ninth computer readable program code configured for troubleshooting the one of a plurality of failure types; and
a tenth computer readable program code configured for transmitting to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types.
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4. A computer readable medium having computer executable software code stored thereon for processing call processing failure data for a radiotelephone system, the computer readable program code comprising:
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a first computer readable program code configured for receiving call processing failure data from a plurality of switches;
a second computer readable program code configured for analyzing the call processing failure data at a server;
a third computer readable program code configured for determining the call processing failure data present;
a fourth computer readable program code configured for assigning the call processing failure data to one of a plurality of failure types;
a fifth computer readable program code configured for determining the one of a plurality of failure types is a digital call processing failure;
a sixth computer readable program code configured to determine whether the digital call processing failure comprises one of a lost call failure, an alert confirmation failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a forced release time failure, a CDMA channel activation failure, CDMA CE/SH Channel Protocol Failure, a CDMA failure to establish CE/SH channel protocol, a release confirmation failure, a setup channel glare failure, and a CDMA traffic channel confirmation failure;
a seventh computer readable program code configured for incrementing a count for the one of a plurality of failure types;
an eighth computer readable program code configured for storing the one of a plurality of a failure types and the count for the one of a plurality of failure types;
a ninth computer readable program code configured for troubleshooting the one of plurality of failure types; and
a tenth computer readable program code configured for transmitting to at least one client the troubleshooting information for the call processing failure data based the one of a plurality of failure types.
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5. A system for monitoring call processing failures in a radiotelephone network, the system comprising:
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a server coupled with the radiotelephone network and configured to receive call processing failure data from a plurality of switches;
the server further configured to analyze the call processing failure;
the server further configured to determine the call processing failure data present;
the server further configured to assign the call processing failure data to one of a plurality of failure types;
the server further configured to determine the one of a plurality of failure types comprises one of an analog call processing failure and a digital call processing failure;
the server further configured to determine whether the analog call processing failure comprises one of a lost call failure, a voice channel confirmation failure, an alert confirmation failure, a old cell timeout failure, a new cell timeout failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, an alert confirmation failure, a forced release time failure, a new cell timeout and old cell timeout failure, and a transmitter activation failure;
the server further configured to determine whether the digital call processing failure comprises one of a lost call failure, an alert confirmation failure, a glare condition mobile busy failure, a call setup timeout failure, a call shutdown failure, a forced release time failure, a CDMA channel activation failure, CDMA CE/SH Channel Protocol Failure, a CDMA failure to establish CE/SH channel protocol, a release confirmation failure, a setup channel glare failure, and a CDMA traffic channel confirmation failure;
the server further configured to increment a count for the one of a plurality of failure types;
the server further configured to store the one of a plurality of failure types and the count for the one of a plurality of failure types;
the server further configured to troubleshoot the one of a plurality of failure types; and
the server further configured to transmit to at least one client the troubleshooting information for the call processing failure data based on the one of a plurality of failure types. - View Dependent Claims (6, 7, 8, 9, 10)
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Specification
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Current AssigneeSBC Properties, L.P. (AT&T, Inc.)
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Original AssigneeSbc Holdings Properties, LP (AT&T, Inc.)
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InventorsWu, Chuyun
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Primary Examiner(s)Beausoliel, Robert
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Assistant Examiner(s)Maskulinski, Michael
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Application NumberUS09/354,049Time in Patent Office1,965 DaysField of Search714/46, 714/47, 714/6, 714/7, 714/26, 714/48, 379/1.01, 379/9.04, 379/14, 379/112.01, 379/114.01, 379/133, 379/134, 379/112.08, 379/165, 370/242, 455/343, 455/423, 455/67.1, 340/539, 360/902, 709/203US Class Current714/46CPC Class CodesH04W 24/08 Testing, supervising or mon...
