System and method for providing a caller identification to a called party for calls relayed through a call center
First Claim
1. A method for providing an identification of a calling party to a called party for calls being handled at a call center, said method comprising the steps of:
- receiving a first call set-up message in a switching system to set-up an incoming call to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set;
transmitting an available terminal request to a call controller, wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device;
receiving an available terminal response that includes an identification of said terminal to handle said incoming call;
extending said incoming call from said switching system to said terminal;
receiving a set-up request in said switching system from said terminal to set-up an outgoing call to said called party;
generating a second cull set-up message including said identification of said calling party; and
transmitting said second call set-up message to said called party.
6 Assignments
0 Petitions
Accused Products
Abstract
A system for providing a telephone number of a calling party to a called party for calls being handled at a call center. First the call center receives a first call set-up message in a switching system to set-up an incoming call to a terminal in the call center. The call center then extends the incoming call from the switching system to the terminal. The call center then receives a request in the switching system from the terminal to set-up an outgoing call to a called party. The call center then generates a second call set-up message including an identification of the calling party and the call set-up message to the called party.
119 Citations
26 Claims
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1. A method for providing an identification of a calling party to a called party for calls being handled at a call center, said method comprising the steps of:
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receiving a first call set-up message in a switching system to set-up an incoming call to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set;
transmitting an available terminal request to a call controller, wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device;
receiving an available terminal response that includes an identification of said terminal to handle said incoming call;
extending said incoming call from said switching system to said terminal;
receiving a set-up request in said switching system from said terminal to set-up an outgoing call to said called party;
generating a second cull set-up message including said identification of said calling party; and
transmitting said second call set-up message to said called party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
transmitting a first identification request from said switching system for said identification of said calling party; and
receiving a first identification response to said first identification request including said identification of said calling party in said switching system.
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3. The method of claim 2 further comprising the step of:
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receiving said first identification request for said identification of said calling party in said terminal; and
transmitting said first identification response including said identification of said calling party to said switching system in response to receiving said first identification request.
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4. The method of claim 2 further comprising the steps of:
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receiving said first identification request for said identification of said calling party in a call controller; and
transmitting said first identification response including said identification of said calling party from said call controller to said switching system in response to receiving said first identification request.
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5. The method of claim 4 further comprising the step of:
transmitting a second identification request for said identification of said calling party from said call controller to said terminal responsive to receiving said first identification request from said switching system.
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6. The method of claim 5 further comprising the step of:
receiving a second identification response including said identification of said calling party in said call controller from said terminal.
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7. The method of claim 5 further comprising the steps of:
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receiving said second identification request from said call controller in said terminal;
generating a second identification response; and
transmitting said second identification response to said call controller.
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8. The method of claim 1 further comprising the step of:
receiving said incoming call in said terminal.
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9. The method of claim 8 further comprising the steps of:
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receiving an identification of said called party of said outgoing call in said terminal; and
transmitting said second call set-up message to said switching system responsive to receiving said identification of said called party.
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10. A call center that provides a called party with an identification of a calling party for telephone communications that are relayed through said call center comprising:
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a switching system;
a plurality of terminals connected to said switching system;
a call controller connected to said switching system;
a processing unit in said switching system; and
first instructions for directing said processing unit in said switching system to;
receive a first call set-up message requesting an incoming call be extended to a terminal of the plurality of terminals in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set, transmit an available terminal request to said call controllers wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device, receive an available terminal response that includes an identification of said terminal to handle said incoming call, extend said incoming call to said terminal, receive a set-up request from said terminal to set-up an outgoing call to said called party, generate a second call set-up message including said identification of said calling party, and transmit said second call set-up message to said called party; and
a media readable by said processing unit in said switching system that stores said first instructions. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
first instructions for directing said processing unit in said switching system to;
transmit a first identification request for said identification of said calling party; and
receive a first identification response to said first identification request including said identification of said calling party.
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12. The call center of claim 11 further comprising:
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a processing unit in said terminal;
second instructions for directing said processing unit in said terminal to;
receive said first identification request for said identification of said calling party;
transmit said first identification response including said identification of said calling party to said switching system in response to receiving said first identification request; and
a storage media that is readable by said processing unit in said terminal for storing said second instructions.
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13. The call center of claim 11 further comprising:
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a processing unit in said call controller;
third instructions for directing said processing unit in said call controller to;
receive said first identification request for said identification of said calling party; and
transmit said first identification response including said identification of said calling party to said switching system in response to receiving said first identification request; and
a storage media readable by said processing unit in said call controller for storing said third instructions.
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14. The call center of claim 13 wherein said third instructions for directing said processing unit in said call controller further comprise:
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third instructions for directing said processing unit in said call controller to;
transmit a second identification request for said identification of said calling party to said terminal responsive to receiving said first identification request from said switching system.
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15. The call center of claim 14 wherein said third instructions for directing said call controller further comprise:
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third instructions for directing said processing unit in said call controller to;
receive a second identification response including said identification of said calling party from said terminal.
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16. The call center of claim 14, further comprising:
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a processing unit in said terminal;
second instructions for directing said processing unit in said terminal to;
receive said second identification request from said call controller;
generate a second identification response; and
transmit said second identification response to said call controller; and
a storage media that is readable by said processing unit in said for storing said second instructions.
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17. The call center of claim 10 further comprising:
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a processing unit in said terminal;
second instructions for directing said processing unit in said terminal to;
receive said incoming call; and
a storage media that is readable by said processing unit in said terminal for storing said second instructions.
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18. The call center of claim 17 wherein said second instructions for directing said processing unit in said terminal further comprise:
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second instructions for directing said processing unit in said terminal to;
receive an identification of said called party of said outgoing call; and
transmit said second call set-up message to said switching system responsive to receiving said identification of said called party.
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19. A switching system in a call center providing relay services between a calling party and a called party that provides an identification of said calling party in call set-up messages transmitted to said called party responsive to said calling party calling said called party through said call center, said switching system comprising:
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a processing unit;
instructions for directing said processing unit to;
receive a first call set-up message requesting an incoming call be extended to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set, transmit an available terminal request to said call controller wherein said available terminal request includes an indication whether said incoming call is a voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device, receive an available terminal response that includes an identification of said terminal to handle said incoming call, extend said incoming call to said terminal, receive a set-up request from said terminal to set-up an outgoing call to said called party, generate a second call set-up message including said identification of said calling party, and transmit said second call set-up message to said called party; and
a media readable by said processing unit in said switching system that stores said instructions.- View Dependent Claims (20, 21, 22)
instructions for directing said processing unit in said switching system to;
transmit a first identification request for said identification of said calling party; and
receive a first identification response to said first identification request including said identification of said calling party.
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21. The switching system of claim 20 wherein said first identification request is transmitted to said terminal.
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22. The switching system of claim 20 wherein said first identification request is transmitted to a call controller.
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23. A method of operating a switching system for providing relay services between a calling party and a called party that provides an identification of said calling party in call setup messages transmitted to said called party responsive to said calling party calling said called party through a call center, said method comprising the steps of:
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receiving a first call set-up message to setup an incoming call to a terminal in said call center, wherein said incoming call is a voice call from a telephone set to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device to a telephone set;
transmitting an available terminal request to a call controller, wherein said available terminal request includes an indication whether said incoming call is voice call to a TDD/TYY device or a TDD/TYY call from a TDD/TYY device;
receiving an available terminal response that includes an identification of said terminal to handle said incoming call;
extending said incoming call to said terminal;
receiving a set-up request from said terminal to set-up an outgoing call to said called party;
generating a second call set-up message including said identification of said calling party; and
transmitting said second call set-up message to said called party. - View Dependent Claims (24, 25, 26)
transmitting a first identification request for said identification of said calling party; and
receiving a first identification response to said first identification request including said identification of said calling party.
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25. The method of claim 24 wherein said first identification request is transmitted to said terminal.
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26. The method of claim 24 wherein said first identification request is transmitted to a call controller.
Specification