Operations architecture to implement a local service activation management system

• US 6,836,803 B1
• Filed: 11/30/1999
• Issued: 12/28/2004
• Est. Priority Date: 11/30/1999
• Status: Expired due to Term

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture LLP (Accenture PLC)
• Inventors: Murphy, Christopher John, Swartz, Stephen J., Bakshi, Anil R., Baeth, Kevin Ronald
• Primary Examiner(s): Wiley, David
• Assistant Examiner(s): AVELLINO, JOSEPH E
• Application Number:
  US09/451,827
• Time in Patent Office: 1,855 Days
• Field of Search: 709/217-219, 709/249, 709/227-229, 709/223-226, 709/203, 709/100, 709/1, 370/395.5, 370/244, 379/90.01, 379/100, 379/219, 379/221.01, 703/7, 703/21, 703/27
• US Class Current: 709/227
• CPC Class Codes: H04L 41/0213 Standardised network management protocols, e.g. simple network management protocol [SNMP]
• CPC Class Codes: H04L 41/0654 using network fault recovery ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437
• CPC Class Codes: H04L 41/0806 for initial configuration or provisioning, e.g. plug-and-play
• CPC Class Codes: H04L 41/5077 wherein the managed service relates to simple transport services, i.e. providing only network infrastructure
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/0823 Errors, e.g. transmission errors

Abstract

A system, method and article of manufacture are provided for affording an operations architecture to implement a local service activation management system. First, a physical environment is provided for supporting a local service activation management system. The physical environment is managed with managing hardware which is in turn supported by support infrastructure. Further, a common integration platform is implemented. In use, operation management procedures are executed such as disaster recovery, scheduled maintenance, roll outs and release, production control, toolset procedures, service level agreement generation, operations level agreement generation, and service level reporting.

Claims

1. A method for providing an operations architecture to implement a local service activation management system comprising the steps of:

providing a physical environment including a local service telecommunication system configured to provide local telephone service to customers, that is configured to support a local service activation management system, wherein the local service activation management system is configured to enable a core telecommunication system to provide local telephone service to customers, and wherein the core telecommunication system is configured to provide telecommunication services outside of a service area that is local to the customers;

managing the physical environment with managing hardware;

supporting the managing hardware with support infrastructure such that the support infrastructure is configured to enable the local service activation management system to be administered;

implementing a common integration platform, said common integration platform receiving an initial request that uses a first protocol to provide communication service transactional information in a local service telecommunication system that provides direct telecommunication connection to a customer initiating said request, said common integration platform translating the initial request into a second protocol comprehendible by the core telecommunication system, and generating a modified request that governs execution of the initial request using operation management procedures selected from a group of operation management procedures; and

executing the operation management procedures in said modified request.

2. The method of claim 1 wherein the group of operation management procedures consist of disaster recovery, scheduled maintenance, roll outs and release, production control, toolset procedures, service level agreement generation, operations level agreement generation, and service level reporting.

3. The method of claim 1, wherein the managing hardware includes management servers, management controllers, management consoles, probes, and sniffers.

4. The method of claim 1, wherein the support infrastructure includes start-up tools, shut-down tools, and recovery tools.

5. The method of claim 1, wherein the integration platform includes common standards, common interfaces, common message formats, and common file logging forms.

6. The method of claim 1, and father comprising the step of providing application management tools.

7. A computer program embodied on a computer readable medium for providing an operations architecture to implement a local service activation management system comprising:

a code segment that provides a physical environment including a local service telecommunication system configured to provide local telephone service to customers, that is configured to support a local service activation management system, wherein the local service activation management system is configured to enable a core telecommunication system to provide local telephone service to customers, and wherein the core telecommunication system is configured to provide telecommunication services outside of a service area that is local to the customers;

a code segment that manages the physical environment with managing hardware;

a code segment that supports the managing hardware with support infrastructure such that the support infrastructure is configured to enable the local service activation management system to be administered;

a code segment that implements a common integration platform, said common integration platform receiving an initial request that uses a first protocol to provide communication service transactional information in a local service telecommunication system that provides a direct telecommunication connection to a customer initiating said request, said common integration platform translating the initial request into a second protocol comprehendible by the core telecommunication system, and generating a modified request that governs execution of the initial request using operation management procedures selected from a group of operation management procedures; and

a code segment that executes the operation management procedures in said modified request.

8. The computer program of claim 7 wherein the group of operation management procedures consist of disaster recovery, scheduled maintenance, roll outs and release, production control, toolset procedures, service level agreement generation, operations level agreement generation, and service level reporting.

9. The computer program of claim 7, wherein the managing hardware includes management servers, management controllers, management consoles, probes, and sniffers.

10. The computer program of claim 7, wherein the support infrastructure includes start-up tools, shut-down tools, and recovery tools.

11. The computer program of claim 7, wherein the integration platform includes common standards, common interfaces, common message formats, and common file logging forms.

12. The computer program of claim 7, and further comprising a code segment that provides application management tools.

13. A system for providing an operations architecture to implement a local service activation management system comprising:

a physical environment including a local service telecommunication system configured to provide local telephone service to customers, that is configured to support a local service activation management system, wherein the local service activation management system is configured to enable a core telecommunication system to provide local telephone service to customers, and wherein the core telecommunication system is configured to provide telecommunication services outside of a service area that is local to the customers;

managing hardware for managing the physical environment;

support infrastructure for supporting the managing hardware such that the support infrastructure is configured to enable the local service activation management system to be administered;

a common integration platform that receives an initial request that uses a first protocol to provide communication service transactional information in a local service telecommunication system that provides a direct telecommunication connection to a customer initiating said request, said common integration platform translating the initial request into a second protocol comprehendible by the core telecommunication system, and generating a modified request that governs execution of the initial request; and

logic for implementing operation management procedures selected from a group of operation management procedures consisting of disaster recovery, scheduled maintenance, roll outs and release, production control, toolset procedures, service level agreement generation, operations level agreement generation, and service level reporting.

14. The system of claim 13, wherein the managing hardware includes management servers, management controllers, management consoles, probes, and sniffers.

15. The system of claim 13, wherein the support infrastructure includes start-up tools, shut-down tells tools, and recovery tools.

16. The system of claim 13, wherein the integration platform includes common standards, common interfaces, common message formats, and common file logging formats.

17. The system of claim 13, and further comprising application management tools.

18. The system of claim 13 further comprising a satellite interface for transmitting and receiving satellite information.

19. The system of claim 18, wherein the satellite interface provides a plurality of communication services for relaying information to fixed and mobile stations.

20. An article of manufacture for providing an operational architecture in a local service activation environment, the article of manufacture comprising a computer readable medium having operational architecture instructions comprising:

providing a physical environment including a local service telecommunication system configured to provide local telephone service to customers, that is configured to support a local service activation management system, wherein the local service activation management system is configured to enable a core telecommunication system to provide local telephone service to customers, and wherein the core telecommunication system is configured to provide telecommunication services outside of a service area that is local to the customers;

managing the physical environment with managing hardware;

supporting the managing hardware with support infrastructure such that the support infrastructure is configured to enable the local service activation management system to be administered;

implementing a common integration platform, said common integration platform receiving an initial request that uses a first protocol to provide communication service transactional information in a local service telecommunication system that provides a direct telecommunication connection to a customer initiating said request, said common integration platform translating the initial request into a second protocol comprehendible by the core telecommunication system, and generating a modified request that governs execution of the initial request; and

executing operation management procedures selected from a group of operation management procedures consisting of disaster recovery, scheduled maintenance, toll outs and release, production control, toolset procedures, service level agreement generation, operations level agreement generation, and service level reporting.