Method and apparatus for providing local call treatment discrimination for selected calls on a switched telephone network

• US 6,839,422 B2
• Filed: 07/18/2002
• Issued: 01/04/2005
• Est. Priority Date: 07/18/2002
• Status: Expired due to Term

• Current Assignee: Windstream Intellectual Property Services, Inc. (Windstream Holdings II LLC)
• Original Assignee: Newstep Networks, Inc. (Canada) (Windstream Holdings II LLC)
• Inventors: Johnston, David Edward, Williams, L. Lloyd, Markman, Alexander
• Primary Examiner(s): Smith, Creighton
• Application Number:
  US10/198,551
• Publication Number:
  US 20040013255A1
• Time in Patent Office: 901 Days
• Field of Search: 379/221.08, 379/221.09, 379/221.1, 379/220.01, 379/219, 379/221.01
• US Class Current: 379/221.08
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/06 using auxiliary connections for control or supervision , e.g. where the auxiliary connection is a signalling system number 7 link
• CPC Class Codes: H04Q 1/45 using multi-frequency signalling H04Q1/46 takes precedence
• CPC Class Codes: H04Q 2213/13072 Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13173 Busy signals
• CPC Class Codes: H04Q 2213/1327 Release and resetting of connection
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/64 Distributing or queueing

Abstract

A method and apparatus for efficiently utilizing resources in a switched telephone network by providing call treatment at the closest available resource to the calling party preventing holding up network connection through to the terminating location if resources are not available at call termination equipment to handle a call. The selected calls are locally parked pending the availability of service termination resources to handle the call. The availability of service resources at the termination is determined before a selected call is extended through the network. Advantageously while the call is parked call treatment discrimination can be performed.

Claims

1. A method for providing call treatment discrimination for calls to a specific telephone number in a switched telephone network, comprising steps of:

configuring the network to route call establishment messages addressed to the directory number to a call control node that is a virtual switching node in the telephone network;

determining at the call control node, on receipt of a call establishment message associated with a call to the directory number, a service resource to which the call should be routed; and

sending into the network from the call control node a call control message to route the call to the service resource.

2. A method as claimed in claim 1 wherein the step of determining further comprises a step of querying an enterprise database that maintains an availability record of service termination equipment associated with the directory number, to determine if a termination service equipment is available to serve the call.

3. A method as claimed in claim 2 further comprising a step of forwarding the call to the service termination equipment if the termination service equipment is available.

4. A method as claimed in claim 2 further comprising a step of parking the call at a local service resource if no service termination equipment is available.

5. A method as claimed in claim 4 further comprising a step of receiving a data message from the enterprise database advising that the service termination equipment has become available.

6. A method as claimed in claim 5 further comprising a step of releasing the parked call and reconnecting the call to the service termination equipment.

7. A method as claimed in claim 4 further comprising steps of:

determining at where the call should be terminated; and

sending call routing information to the call control node to permit the call to be routed to the service termination equipment.

8. A method as claimed in claim 7 wherein the step of sending call routing information comprises a step of relaying the call routing information to the call control node through a data network in a data message.

9. A method as claimed in claim 7 further comprising a step of determining a current availability of service termination resources at the service termination equipment on receipt of the routing information at the call control node.

10. A method as claimed in claim 9 further comprising a step of formulating a call control message at the call control node to release the call from the local service resource and establish a new call to the service termination equipment on determining that service termination resources are currently available at the service termination equipment to handle the call.

11. A method as claimed in claim 10 further comprising a step of sending a call park message to the local service resource to notify the local service resource that the call will not be immediately forwarded to a termination on determining that service termination resources are not currently available at the service termination equipment to handle the call.

12. A method as claimed in claim 11 further comprising a step of informing the caller from the local service resource that no service termination resources are currently available to handle the call and presenting the caller with an option of holding until service termination resources become available to handle the call.

13. A method as claimed in claim 12 further comprising a step of playing for the caller pre-recorded audio information selected by a subscriber associated with the service termination while the call is parked at the termination.

14. A method as claimed in claim 11 further comprising a step of using the call routing information and information extracted from call control messages used to establish the call to the call control node to create a category and time stamp for each call served by the call control node that is parked at a local service resource.

15. A method as claimed in claim 14 wherein the step of determining at the local service resource where the call should be terminated comprises steps of:

playing an audio message to prompt the caller to supply some information; and

receiving the information from the calling party; and

wherein the step of using further comprises a step of using the information from the calling party to create the category for the call.

16. A method as claimed in claim 15 further comprising steps of:

selecting a next call from among a plurality of calls that are parked at local service resources based on a category, and a time stamp associated with the calls, on determining at the call control node that resources have become available at the service termination equipment; and

formulating a call control message at the call control node to release the call from the local service resource and reroute the call to the service termination equipment.

17. The method as claimed in claim 1 wherein the step of configuring the switched telephone network further comprises a step of designating a plurality of Integrated Services Digital Network-User Part (ISUP) trunks in the switched telephone network as enhanced ISUP trunks having linksets and routesets associated with the call control node so that call control messages associated with the ISUP trunks are routed over a common channel signaling network associated with the switched telephone network to the call control node.

18. The method as claimed in claim 17 further comprising a step of routing calls to the directory number to the ISUP trunks using standard translation tables in switching points in the switched telephone network.

19. The method as claimed in claim 18 further comprising a step of using standard translation tables to trigger a query to an intelligent service control point (ISCP) to obtain the call routing information.

20. The method as claimed in claim 17 further comprising a step of configuring the call routing information as a carrier identification code.

21. A system for providing call treatment discrimination for calls to a selected directory number in a switched telephone network, comprising:

at least one local service resource associated with each local calling area in the switched telephone network, the at least one local service resource being adapted to communicate with callers that place the calls;

a call control node having a memory for storing a list containing identifiers of each of the local service resources in the switched telephone network, and a current occupancy of each of the local service resources; and

at least one enhanced integrated services digital network-user part (EISUP) trunk in each local calling area, the EISUP trunk having associated linksets and routesets for routing call control messages associated with the calls to the call control node.

22. A system as claimed in claim 21 wherein the at least one local service resource associated with each local calling area in the switched telephone network is an Interactive Voice Response Unit.

23. A system as claimed in claim 21 wherein the call control node is a virtual switching node in a call control network of the switched telephone network associated with the at least one EISUP trunk and a physical node in the call control network of the switched telephone network.

24. A system as claimed in claim 23 wherein the call control node further comprises a data-messaging interface for communicating with the local service resource and the service termination equipment via a data network through which data messages are sent.

25. A system as claimed in claim 21 wherein the call control messages are common channel signaling messages.

26. A system as claimed in claim 25 wherein the call control messages are Signaling System 7 messages.

27. A system as claimed in claim 21 wherein the selected calls are toll-free calls.

28. A system as claimed in claim 21 wherein the local service resource is adapted to serve as a call park for calls that cannot be terminated immediately because there are no call termination equipment resources currently available to handle the call.

29. A system as claimed in claim 28 wherein the local service resource is adapted to play a prerecorded audio message at the local service resource to a caller who is waiting for resources to become available at the call termination.

30. A system as claimed in claim 21 wherein the call control node further includes a memory for storing a record of a status of each call in progress.

31. A system as claimed in claim 30 wherein the memory is further adapted to store an indicator of whether the call is parked, pending the availability of service termination resources at the service termination equipment.

32. A system as claimed in claim 31 wherein the memory is further adapted to store an indicator of the time at which each parked call was assigned a call parked status.

33. A method for providing call treatment discrimination for selected calls in a switched telephone network, comprising steps of:

selecting a directory number for which calls are to receive local call treatment discrimination;

configuring the network to route call control messages associated with the directory number to a call control node that is a virtual switching node in the switched telephone network;

forwarding the calls from the call control node to service termination equipment associated with the directory number; and

sending a data message from the service termination equipment to instruct the call control node to release the call from the service termination equipment and park the call at a local service resource in an event that service termination resources are not available to serve the call at the service termination equipment.

34. The method as claimed in claim 33 wherein the step of forwarding the calls comprises steps of:

receiving an Initial Address Message (IAM) at the call control node, the IAM including the directory number;

extracting information from the IAM and storing the information in a memory associated with the call control node; and

forwarding the IAM into the switched telephone network to route the call to the service termination equipment.

35. The method as claimed in claim 33 wherein the step of sending a data message comprises steps of:

determining at the service termination equipment whether service termination resources are available to serve the call;

formulating the data message to the call control node to instruct the call control node to release the call from the service termination equipment; and

sending the data message through the data network to the call control node.

36. The method as claimed in claim 35 wherein the step of determining at the service termination equipment whether service termination resources are available to serve the call includes steps of:

playing a menu of options to a calling party associated with the call to determine what service termination resource is required to serve the call; and

checking the service termination resources to determine whether the selected service termination resource is available to serve the call.

37. The method as claimed in claim 33 further comprising steps of:

receiving the data message at the call control node;

extracting information from the data message to identify the call to be released from the service termination equipment;

formulating a common channel signaling Release (REL) message at the call control node and forwarding the REL message into the switched telephone network to release the call from the service termination equipment; and

formulating and Initial Address Message (IAM) at the call control node and forwarding the IAM into the switched telephone network to connect the call to a local service resource at which the call is to be parked.

38. The method as claimed in claim 37 further comprising steps of:

sending a data message from the call control node to the local service resource to inform the local service resource of an identity of a service subscriber associated with the call that is being parked; and

selecting content to be played to the calling party at the local service resource using the identity of the service subscriber.

39. The method as claimed in claim 37 further comprising steps of:

receiving a subsequent data message from the call termination equipment advising that service termination resources are available to serve the call;

formulating a REL message at the call control node and forwarding the REL message into the switched telephone network to release the call from the local service resource; and

formulating an IAM at the call control node and forwarding the IAM into the switched telephone network to reconnect the call to the call termination equipment.