Method and apparatus for supporting voice message services with automatic rebound in a wireless intelligent network

• US 6,839,555 B2
• Filed: 04/30/2001
• Issued: 01/04/2005
• Est. Priority Date: 04/30/2001
• Status: Expired due to Term

• Current Assignee: WSOU Investments, LLC (WSOU Holdings, LLC)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Calabrese, Robert Thomas, Alger, Langdon Edward, Zurawski, Robert John, Rendak, John Mitchell, East, Tracy Edwin III
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US09/846,972
• Publication Number:
  US 20020160755A1
• Time in Patent Office: 1,345 Days
• Field of Search: 455/412, 455/413, 455/414, 455/415, 455/417, 455/422, 455/445, 455/458, 379/550, 379/67.1, 379/88.22, 379/88.25
• US Class Current: 455/413
• CPC Class Codes: H04M 15/90 using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2215/016 Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
• CPC Class Codes: H04M 2215/32 Involving wireless systems
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04Q 2213/13096 Digital apparatus individually associated with a subscriber line, digital line circuits
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04Q 2213/13345 Intelligent networks, SCP
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13405 Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13546 Intelligent Peripheral
• CPC Class Codes: H04Q 3/0045 involving hybrid, i.e. a mixture of public and private, or multi-vendor systems
• CPC Class Codes: H04Q 3/005 Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

The present invention supports a voice messaging service in a wireless communications system. A subscriber accesses a voice messaging system (VMS) through a wireless device in order to retrieve voice messages that are deposited into the subscriber'"'"'s voice mailbox. The subscriber may wish to return a call to a call sender. The call is established to the call sender'"'"'s directory number through a serving mobile switching center (MSC) in concert with a service control point (SCP) and an intelligent peripheral (IP). The subscriber may return to the VMS so that the subscriber can resume the voice mail session. The subscriber ends the call or optionally enters a feature rebound code. The IP detects an associated call event and initiates a connection between the subscriber and the VMS. The IP notifies the SCP, causing the SCP to instruct the serving MSC to re-establish the connection between the subscriber and the VMS.

Claims

1. A wireless communication system providing a voice messaging service for a subscriber, the subscriber associated with a voice mailbox for the voice messaging service, the subscriber utilizing a wireless device, the wireless communications system comprising:

a voice messaging system (VMS);

a serving mobile switching center (MSC) connected to the VMS;

means for requesting a first routing number from a service control point (SCP) by the serving MSC in response to the subscriber invoking the voice messaging service;

means for establishing a connection between the wireless device and the VMS through the serving MSC utilizing the first routing number, the connection enabling the subscriber to retrieve a voice message deposited by a call sender;

means for saving a bookmark by the VMS in response to the subscriber'"'"'s interaction with the voice messaging service, the bookmark indicating a location in the voice mailbox;

means for redirecting the connection from the VMS to the call sender'"'"'s directory number (DN) through the serving MSC and an intelligent peripheral (IP) by the VMS in response to the subscriber invoking a call sender option;

means for notifying the SCP about a rebound indicator, the rebound indicator corresponding to a call event type selected from the group consisting of a release by a call sender, forced rebound invocation digits entered by the subscriber, no answer by the call sender, the call sender busy, the call sender unavailable, and the call sender invalid;

means for instructing the serving MSC to re-establish the connection between the subscriber and the VMS utilizing a second routing number in response to the means for notifying the SCP by the IP;

means for re-establishing the connection to the VMS in response to the means for instructing the serving MSC by the SCP; and

means for resuming the voice messaging service for the subscriber utilizing the bookmark.

2. A method for providing a voice messaging service for a subscriber in a wireless communications system, the subscriber associated with a voice mailbox for the voice messaging service, the voice mailbox associated with a voice messaging system (VMS), the subscriber utilizing a wireless device, the wireless device being served by a serving mobile switching center (MSC), the method comprising the steps of:

requesting a first routing number from a service control point (SCP) by the serving MSC responsive to the subscriber invoking the voice messaging service;

establishing a connection between the wireless device and the VMS through the serving MSC utilizing the first routing number, the connection enabling the subscriber to retrieve a voice message deposited by a call sender;

saving a bookmark by the VMS, the bookmark indicating a location in the voice mailbox responsive to the subscriber'"'"'s interaction with the voice messaging service;

redirecting the connection from the VMS to a call sender'"'"'s directory number (DN) through the serving MSC and an intelligent peripheral (IP) by the VMS responsive to the subscriber invoking a call sender option;

notifying the SCP by the IP about a rebound indicator;

instructing the serving MSC by the SCP to re-establish the connection between the subscriber and the VMS utilizing a second routing number responsive to the step of notifying the SCP by the IP; and

upon failing to re-establish the connection between the subscriber and the VMS, alerting the subscriber to the failure to re-establish the connection, wherein the failure to re-establish the connection is caused by the call sender not answering the call request.

3. A method for providing a voice messaging service for a subscriber in a wireless communications system, the subscriber associated with a voice mailbox, for the voice messaging service, the voice mailbox associated with a voice messaging system (VMS), the subscriber utilizing a wireless device, the wireless device being served by a serving mobile switching center (MSC), the method comprising the steps of:

requesting a first routing number from a service control point (SCP) by the serving MSC responsive to the subscriber invoking the voice messaging service;

establishing a connection between the wireless device and the VMS through the serving MSC utilizing the first routing number, the connection enabling the subscriber to retrieve a voice message deposited by a call sender;

saving a bookmark by the VMS, the bookmark indicating a location in the voice mailbox responsive to the subscriber'"'"'s interaction with the voice messaging service;

redirecting the connection from the VMS to a call sender'"'"'s directory number (DN) through the serving MSC and an intelligent peripheral (IP) by the VMS responsive to the subscriber invoking a call sender option;

notifying the SCP by the IP about a rebound indicator;

instructing the serving MSC by the SCP to re-establish the connection between the subscriber and the VMS utilizing a second routing number responsive to the step of notifying the SCP by the IP; and

upon failing to re-establish the connection between the subscriber and the VMS, alerting the subscriber to the failure to re-establish the connection, wherein the step of alerting the subscriber comprises playing an announcement to the subscriber.

4. A method for providing a voice messaging service for a subscriber in a wireless communications system, the subscriber associated with a voice mailbox for the voice messaging service, the voice mailbox associated with a voice messaging system (VMS), the subscriber utilizing a wireless device, the wireless device being served by a serving mobile switching center (MSC), the method comprising the steps of:

requesting a first routing number from a service control point (SCP) by the serving MSC responsive to the subscriber invoking the voice messaging service;

establishing a connection between the wireless device and the VMS through the serving MSC utilizing the first routing number, the connection enabling the subscriber to retrieve a voice message deposited by a call sender;

saving a bookmark by the VMS, the bookmark indicating a location in the voice mailbox responsive to the subscriber'"'"'s interaction with the voice messaging service;

redirecting the connection from the VMS to a call sender'"'"'s directory number (DN) through the serving MSC and an intelligent peripheral (IP) by the VMS responsive to the subscriber invoking a call sender option;

notifying the SCP by the IP about a rebound indicator;

instructing the serving MSC by the SCP to re-establish the connection between the subscriber and the VMS utilizing a second routing number responsive to the step of notifying the SCP by the IP;

upon failing to re-establish the connection between the subscriber and the VMS, alerting the subscriber to the failure to re-establish the connection; and

asking the subscriber utilizing the wireless device whether the subscriber wishes to rebound back to voice mail.