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Method and system of remote monitoring and support of devices, extracting data from different types of email messages, and storing data according to data structures determined by the message types

  • US 6,839,717 B1
  • Filed: 10/15/2001
  • Issued: 01/04/2005
  • Est. Priority Date: 10/15/2001
  • Status: Active Grant
First Claim
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1. A method of storing information concerning a remotely monitored device, the information being contained in a message that includes a message type designation, the method comprising:

  • extracting the message type designation from the message;

    determining a data structure definition based on the message type designation;

    reading data elements from the message; and

    storing the data elements into a database, according to the data structure definition.

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