System and method for the automated analysis of performance data
First Claim
1. A method for the automated analysis of interactive voice response system performance data, the method comprising:
- determining a task for a performance data set;
retrieving a correct key sequence for the task;
searching for the correct key sequence at the end of the performance data set;
automatically comparing the correct key sequence for the task with a recorded key sequence of the performance data set;
determining if the task was successfully completed based on the comparison of the correct key sequence and the recorded key sequence based on the recorded key sequence corresponding with the correct key sequence;
scoring the performance data set as successful or unsuccessful;
obtaining one or more menu duration times;
automatically calculating one or more response times for one or more menus by subtracting the menu duration time from a listening time for each menu;
calculating a total response time for the performance data set; and
generating an output file sorted by a participant number and by a task number.
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Abstract
A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
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Citations
41 Claims
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1. A method for the automated analysis of interactive voice response system performance data, the method comprising:
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determining a task for a performance data set;
retrieving a correct key sequence for the task;
searching for the correct key sequence at the end of the performance data set;
automatically comparing the correct key sequence for the task with a recorded key sequence of the performance data set;
determining if the task was successfully completed based on the comparison of the correct key sequence and the recorded key sequence based on the recorded key sequence corresponding with the correct key sequence;
scoring the performance data set as successful or unsuccessful;
obtaining one or more menu duration times;
automatically calculating one or more response times for one or more menus by subtracting the menu duration time from a listening time for each menu;
calculating a total response time for the performance data set; and
generating an output file sorted by a participant number and by a task number. - View Dependent Claims (2)
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3. A method for the automated analysis of performance data, the method comprising:
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determining a task for a performance data set;
retrieving a correct key sequence for the task;
automatically comparing the correct key sequence for the task with a recorded key sequence of the performance data set; and
automatically calculating one or more response times associated with performance of the correct key sequence. - View Dependent Claims (4, 5, 6, 7, 8, 9, 10, 11)
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12. Software for the automated analysis of performance data, the software embodied in a computer-readable medium and operable to:
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determine a task for a performance data set;
retrieve a correct key sequence for the task;
automatically compare the correct key sequence for the task with a recorded key sequence of the performance data set; and
automatically calculate one or more response times associated with performance of the correct key sequence. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A system for the automated analysis of performance data, the system comprising:
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a plurality of performance data sets;
a task engine operable to determine a task for each performance data set and retrieve a correct key sequence for each task; and
a score engine associated with the task engine, the score engine operable to compare the correct key sequence for the task with a recorded key sequence of the performance data set and calculate one or more response times associated with performance of the correct key sequence. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A method for the automated analysis of performance data, the method comprising;
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determining a task for a performance data set;
retrieving a correct key sequence for the task;
automatically comparing the correct key sequence for the task with a recorded key sequence of the performance data set; and
automatically calculating one or more response times, wherein calculating the response time comprises obtaining one or more menu duration times and subtracting the menu duration time from a listening time. - View Dependent Claims (33, 34, 35)
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31. Software for the automated analysis of performance data, the software embodied in a computer-readable medium and operable to:
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determine a task for a performance data set;
retrieve a correct key sequence for the task;
automatically compare the correct key sequence for the task with a recorded key sequence of the performance data set; and
automatically calculate one or more response times, wherein calculating the response time comprises obtaining one or more menu duration times and subtracting the menu duration time from a listening time. - View Dependent Claims (36, 37, 38)
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32. A system for the automated analysis of performance data, the system comprising:
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a plurality of performance data sets;
a task engine operable to determine a task for each performance data set and retrieve a correct key sequence for each task; and
a score engine associated with the task engine, the score engine operable to compare the correct key sequence for the task with a recorded key sequence of the performance data set and calculate one or more response times, wherein the score engine obtains one or more menu duration times and subtracts the one or more menu duration times from a listening time in order to calculate the response time. - View Dependent Claims (39, 40, 41)
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Specification