Communications system enhanced with human presence sensing capabilities
First Claim
Patent Images
1. A communications system comprising:
- a first terminal;
a sensor coupled to the first terminal and operable for detecting human presence in a vicinity of the first terminal;
circuitry operable for receiving a first signal, indicative of the detected human presence, from the sensor via the first terminal;
circuitry operable for associating the detected human presence with the first terminal as a function of the signal; and
circuitry for canceling any forwarding of communications to be received by the first terminal as a function of the association of the detected human presence with the first terminal.
2 Assignments
0 Petitions
Accused Products
Abstract
A communications system, which has a plurality of terminals connected thereto, has one or more object presence detecting devices associated with the individual terminals. The detecting devices detect whether or not an object, such as a person, has been detected near any particular and associated terminal and informs the system. The telephone system can then provide a visual indication to other terminals within the system that a person is near their terminal. Such detecting capabilities can also be used to forward communications to another terminal if a user is not near their terminal.
47 Citations
33 Claims
-
1. A communications system comprising:
-
a first terminal;
a sensor coupled to the first terminal and operable for detecting human presence in a vicinity of the first terminal;
circuitry operable for receiving a first signal, indicative of the detected human presence, from the sensor via the first terminal;
circuitry operable for associating the detected human presence with the first terminal as a function of the signal; and
circuitry for canceling any forwarding of communications to be received by the first terminal as a function of the association of the detected human presence with the first terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. In a communications network, a method comprising the steps of:
-
detecting presence or absence of an object in a vicinity of a first terminal;
associating the detected presence or absence of the object with the first terminal as a function of a signal; and
including an ACD agent operating the first terminal into an incoming call queue as a function of the association of the detected presence with the first terminal. - View Dependent Claims (10, 11, 12, 13)
-
-
14. A communications apparatus comprising:
-
a terminal adapted for operating as a node on a communications system;
a sensor coupled to the terminal and operable for detecting presence or absence of an object in a vicinity of the terminal; and
circuitry for canceling any forwarding of communications to be received by the terminal as a function of the association of the detected presence of the object with the terminal. - View Dependent Claims (15, 16)
-
-
17. A telephone system comprising:
-
a first telephone set having a first extension associated therewith;
a second telephone set having a second extension associated therewith;
a sensor coupled to the first telephone set and operable for detecting presence of a person, or a lack thereof, in a vicinity of the first telephone set; and
a call processor coupled to the first and second telephone sets and to the sensor, wherein the call processor further comprises;
circuitry for sending a signal to the second telephone set indicating that presence of the person has or has not been detected by the sensor; and
circuitry for forwarding calls from the first telephone set to the second telephone set in response to the lack of the presence of the person in the vicinity of the first telephone set. - View Dependent Claims (18, 19, 20)
-
-
21. A communications system comprising:
-
a first terminal;
a sensor coupled to the first terminal and operable for detecting human presence in a vicinity of the first terminal;
circuitry operable for receiving a first signal, indicative of the detected human presence, from the sensor via the first terminal;
circuitry operable for associating the detected human presence with the first terminal as a function of the signal;
circuitry operable for receiving a third signal, indicative of human absence in the vicinity of the first terminal, from the sensor via the first terminal;
circuitry operable for associating the human absence with the first terminal as a function of the third signal; and
circuitry for forwarding calls to another terminal in response to the human absence in the vicinity of the first terminal.
-
-
22. A communications system comprising:
-
a first terminal;
a sensor coupled to the first terminal and operable for detecting human presence in a vicinity of the first terminal;
circuitry operable for receiving a first signal, indicative of the detected human presence, from the sensor via the first terminal;
circuitry operable for associating the detected human presence with the first terminal as a function of the signal; and
circuitry for including an ACD agent operating the first terminal into an incoming call queue as a function of the association of the detected human presence with the first terminal.
-
-
23. A communications system comprising:
-
a first terminal;
a sensor coupled to the first terminal and operable for detecting human presence in a vicinity of the first terminal;
circuitry operable for receiving a first signal, indicative of the detected human presence, from the sensor via the first terminal;
circuitry operable for associating the detected human presence with the first terminal as a function of the signal;
circuitry operable for receiving a third signal, indicative of human absence in the vicinity of the first terminal, from the sensor via the first terminal;
circuitry operable for associating the human absence with the first terminal as a function of the third signal; and
circuitry for excluding an ACD agent from an incoming call queue in response to the human absence in the vicinity of the first terminal.
-
-
24. A communications system comprising:
-
a first terminal;
a sensor coupled to the first terminal and operable for detecting human presence in a vicinity of the first terminal;
circuitry operable for receiving a first signal, indicative of the detected human presence, from the sensor via the first terminal;
circuitry operable for associating the detected human presence with the first terminal as a function of the signal;
circuitry for automatically providing a message to the first terminal as a function of the association of the detected human presence with the first terminal; and
circuitry for determining if the detected human presence was preceded by a specified amount of time where no human presence was detected by the sensor before providing the message to the first terminal.
-
-
25. In a communications network, a method comprising the steps of:
-
detecting presence or absence of an object in a vicinity of a first terminal;
associating the detected presence or absence of the object with the first terminal as a function of a signal; and
canceling any forwarding of communications to be received by the first terminal as a function of the association of the detected presence of the object with the first terminal.
-
-
26. In a communications network, a method comprising the steps of:
-
detecting presence or absence of an object in a vicinity of a first terminal;
associating the detected presence or absence of the object with the first terminal as a function of a signal; and
forwarding communications to another terminal in response to the absence of the object in the vicinity of the first terminal.
-
-
27. In a communications network, a method comprising the steps of:
-
detecting presence or absence of an object in a vicinity of a first terminal;
associating the detected presence or absence of the object with the first terminal as a function of a signal; and
excluding an ACD agent from an incoming call queue in response to the absence of the object in the vicinity of the first terminal.
-
-
28. In a communications network, a method comprising the steps of:
-
detecting presence or absence of an object in a vicinity of a first terminal;
associating the detected presence or absence of the object with the first terminal as a function of a signal;
automatically providing a message to the first terminal as a function of the association of the detected presence with the first terminal; and
determining, before performing the automatically providing step, if the detected presence was preceded by a specified amount of time where absence of the object was detected by the sensor before providing the message to the first terminal.
-
-
29. A communications apparatus comprising:
-
a terminal adapted for operating as a node on a communications system;
a sensor, coupled to the terminal and operable for detecting presence or absence of an object in a vicinity of the terminal; and
circuitry for including an ACD agent operating the terminal into an incoming call queue as a function of the association of the detected presence with the terminal. - View Dependent Claims (30)
-
-
31. A communications apparatus comprising:
-
a terminal adapted for operating as a node on a communications system;
a sensor coupled to the terminal and operable for detecting presence or absence of an object in a vicinity of the terminal; and
circuitry for determining if the detected presence was preceded by a specified amount of time where absence of the object was detected by the sensor before providing a message to the terminal.
-
-
32. A telephone system comprising:
-
a first telephone set having a first extension associated therewith;
a second telephone set having a second extension associated therewith;
a sensor coupled to the first telephone set and operable for detecting presence of a person, or a lack thereof, in a vicinity of the first telephone set; and
a call processor coupled to the first and second telephone sets and to the sensor, wherein the call processor further comprises;
circuitry for sending a signal to the second telephone set indicating that presence of the person has or has not been detected by the sensor; and
circuitry for excluding an ACD agent from an incoming call queue in response to the lack of the presence of the person in the vicinity of the first telephone set. - View Dependent Claims (33)
-
Specification